Barnes & Noble Reviews | Glassdoor

Barnes & Noble Reviews

Updated April 27, 2017
847 reviews

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2.9
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Leonard Riggio
28 Ratings

847 Employee Reviews

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Pros
  • professionalism, great environment for book lovers, 30% employee discount (in 244 reviews)

  • Great employee discount on books and items at the cafe (in 76 reviews)

Cons
  • Not very engaging or interest peaking, minimum wage (in 146 reviews)

  • Part time hours and wages that a person can not live on (in 133 reviews)

More Pros and Cons

  1. "Bookseller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Chicago, IL
    Former Employee - Bookseller in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble part-time (More than a year)

    Pros

    book discount, Starbucks discount, customers who love books, coworkers who love books

    Cons

    too corporate, why is there a dress code? unwelcoming to customers, indie bookstores have a much better vibe that's comfortable

    Advice to Management

    Stop hiring book nerds and trying to make them into salespeople


  2. "Head-Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Cashier in Bethesda, MD
    Current Employee - Head Cashier in Bethesda, MD

    I have been working at Barnes & Noble full-time (Less than a year)

    Pros

    The best reason to work at Barnes and Noble is your exposure to books. While it's true that many people are enjoying the conveniences of reading from the Kindle, Nook and other electronic devices, we purists’ enjoy reading from the printed page. Barnes and Noble is not just a bookstore. It’s a wonderland of knowledge for all people. It’s a place where individuals and communities gather to share and explore their thoughts, to indulge in delicious café delicacies, and to relax and play after a long and arduous day. Having a store like Barnes and Noble is important to business, government and education, as its very presence and available products helps to increase and sustain literacy across cultures and makes learning available to all people groups, regardless of economic status.

    Cons

    The best reason to work at Barnes and Noble is your exposure to books. While it's true that many people are enjoying the conveniences of reading from the Kindle, Nook and other electronic devices, we purists’ enjoy reading from the printed page. Barnes and Noble is not just a bookstore. It’s a wonderland of knowledge for all people. It’s a place where individuals and communities gather to share and explore their thoughts, to indulge in delicious café delicacies, and to relax and play after a long and arduous day.

    Advice to Management

    Should Barnes and Noble decide to become greater advocates for literacy in this nation's public schools, I believe that the company's brand and revenue would increase over-time. Right now the company is losing ground. It has and is closing stores across the country because people don't see the value in reading books. It's been my experience both personally and professionally that when you give your time and energy to help others in need, the rewards are endless. I believe that Barnes and Noble can and should do more to advocate that reading from a book and reading from an electronic device are equally important to an individual's growth and development.


  3. "Decent first job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in New York, NY
    Current Employee - Bookseller in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Barnes & Noble part-time (Less than a year)

    Pros

    Great people to work with, customers are friendly.

    Cons

    Sometimes it got boring with no customers around.


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  5. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Indianapolis, IN
    Former Employee - Assistant Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Barnes & Noble full-time (More than 3 years)

    Pros

    Great Training
    Fair Salary
    Working environment is fun every day

    Cons

    Working hours are difficult
    Not much room for growth in positions
    District manager was difficult

    Advice to Management

    Managers had no ability to hold employees accountable. District manager was like a monster some days, and wasn't there to help but criticize so it was intimidating not a growing experience. If Regional who was wonderful knew the truth she wouldn't perform that way. I would suggest honest feedback from associates not the manager in stores.


  6. "Student worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Worker in Houston, TX
    Former Employee - Student Worker in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Barnes & Noble part-time (Less than a year)

    Pros

    Worked at my college book store so commuting was easy. There was a 20% employee discount on all items which was beneficial.

    Cons

    Work environment isn't that friendly as one would expect being a college bookstore. Had to lift heavy weights such as cases of beverages for stocking the inventory, which was clearly not stated in job description.


  7. "The work itself is fine, getting yelled at for not selling enough memberships is not."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in Christiansburg, VA
    Current Employee - Bookseller in Christiansburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Barnes & Noble part-time (Less than a year)

    Pros

    Customers are usually nice, hours are decent, plenty to do so you're not bored. Co-workers are nice and enjoyable to work with.

    Cons

    This is a sales job, not retail. Having to sell memberships is awful. If the store isn't selling enough they'll blame you specifically. Even pin up a sign in the break room that shows who isn't selling. They'll beat you up about it until you feel awful for the rest of your shift.

    Advice to Management

    Lay off of the pressure to sell memberships. It ruins the shift and decreases morale. At least provide sales training that's more than "try harder".


  8. "good company, not good leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Marketing Manager in Walnut Creek, CA
    Former Employee - Digital Marketing Manager in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Barnes & Noble full-time (More than a year)

    Pros

    employee discount, early access to some stuff.

    Cons

    horrible leadership in almost every store. few listen to the "little people." management cares more about their bottom line than your well-being.

    Advice to Management

    screw the metrics. when your employees are unhappy, overworked, underpaid, and constantly talked down to, you're just going to create an unhealthy and hostile work environment by telling them how bad they are. try helping them instead.


  9. "Bookseller"

    Star Star Star Star Star
    Former Employee - Bookseller and Cashier in Newark, NJ
    Former Employee - Bookseller and Cashier in Newark, NJ

    I worked at Barnes & Noble part-time (More than a year)

    Pros

    Great people with knowledge in a wide variety of subjects.
    Flexible working hours to suit any schedule.

    Cons

    Got the impression that head office is more concerned with selling anything at all rather than being a book specialist.

    Advice to Management

    Keep it about books.


  10. "Could be worse and could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Marlton, NJ
    Former Employee - Cashier/Barista in Marlton, NJ

    I worked at Barnes & Noble part-time (More than a year)

    Pros

    Benefits are actually really good. Part-timers even enjoy paid sick/vacation days as well as life-insurance after one year of contiuous employement. Full-time employees can enjoy top of the line medical insurance that covers pretty much everything (including medications) All employees (except for those at the college bookstores) are entitled to discounts on everything in the store (except clearence items) and from the online market place. The hours are flexible a great for retirerees and college students alike.

    Cons

    Little to no training. Large communication breakdowns between managers and staff. Managers have little experience managing and almost no background in it. Very passive aggressive in how they deal with staff and only crack down when they feel like it/someone above them comments on it. Understaffed at all times and hit or miss with new hires.

    Advice to Management

    Simple. Take classes on management. Hire better people, a college degree in astrophysics doesn't mean you can follow basic instructions or talk to people. The job isn't hard unless you make it that way.


  11. "Better than other minimum wage jobs. Employed from 1995-2000."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller and Cashier in White Plains, NY
    Former Employee - Bookseller and Cashier in White Plains, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Barnes & Noble part-time (More than 5 years)

    Pros

    30% off all purchases. Nice atmosphere working with books if you love books and if you enjoy customer service.

    Cons

    Minimum wage; no raises after 5 years of employment. Hard on feet b/c you are standing/walking all day.

    Advice to Management

    Make sure sales staff do not get blamed/written up for supervisor's failure to respond.


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