Barnes & Noble Reviews | Glassdoor

Barnes & Noble Reviews

Updated April 21, 2017
2,620 reviews

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2,620 Employee Reviews

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Pros
  • professionalism, great environment for book lovers, 30% employee discount (in 244 reviews)

  • Great employee discount on books and items at the cafe (in 76 reviews)

Cons
  • Not very engaging or interest peaking, minimum wage (in 146 reviews)

  • Part time hours and wages that a person can not live on (in 133 reviews)

More Pros and Cons

  1. "Some What Decent, Unless Your A People Person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in New York, NY
    Former Employee - Team Member in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    1) More than 50% of the staff/co-worker your going to love, I promise you that. The last remaining 25%-30% it's all up to you.

    2) You get a 35% discount on all cafe items, 20% discount for books, candy, and anything outside the cafe area.

    3) We had not one but two spacious super clean bathrooms . Best part of the job, loved that so much!

    Cons

    1) You'll be surprised how lost management is. They really need to get their head screwed on right.

    2) Management needs to take a chill pill from time-to-time. Those people need a prescription. ("WE GOT THIS, just chill." - Low level employee)

    3) This business of wrapping up and closing the store in 30 minutes or less. Yeah I'm sorry but sometimes that is not entirely possible.

    Advice to Management

    Seek professional help. They know who they are.


  2. "Hard work but enjoyed the coworkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Barnes & Noble full-time (More than 10 years)

    Pros

    Loved getting to know the coworkers.
    Sense of fulfillment at being able to help customers find what they're looking for.

    Cons

    Very tiring - you're on your feet the whole time.
    The store gets so messy - its constantly cleaning up after people


  3. Helpful (1)

    "It was great...but it's still retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Lead in Spanish Fort, AL
    Former Employee - Cafe Lead in Spanish Fort, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Barnes & Noble full-time (More than a year)

    Pros

    I loved working at Barnes and Noble. The staff becomes your family and they go out of their way to make you feel loved and adored. We worked to promote each other and make sure that everyone is having a good day, enjoy what they are doing, and make successful sales.

    Cons

    Upper management does not give a damn about those working in the stores. If you are not making sales, pushing credit cards, memberships, and every other bait as a lure in front of the customers you just won't get hours.

    Advice to Management

    Treat your lower level employees with better care and acceptance and give them a LIVEABLE wage. Hiring fewer employees that are more dedicated and paid a living wage is much better and a bunch of seasonal or part time employees that can barely make ends meet and will end up quitting the first chance they get.


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  5. "Receiving Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receiving Manager in Seattle, WA
    Former Employee - Receiving Manager in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble (More than 3 years)

    Pros

    Great work environment, optimistic management

    Cons

    Low pay with a lot of work


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in College Station, TX
    Current Employee - Operations Manager in College Station, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barnes & Noble full-time (More than 3 years)

    Pros

    They listen to new ideas and love to adapt.

    Cons

    Pay raises are a low percent.


  7. "Decent first job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in New York, NY
    Current Employee - Bookseller in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Barnes & Noble part-time (Less than a year)

    Pros

    Great people to work with, customers are friendly.

    Cons

    Sometimes it got boring with no customers around.


  8. "Nice Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Richmond, VA
    Former Employee - Team Leader in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Barnes & Noble full-time (More than 5 years)

    Pros

    Well run (retail - online is another story from the looks of it), good health insurance, great discount in the cafe that serves Starbucks, okay customers (some good, some bad, but not bad to the point of overly stressful given that it's just books we're dealing with) - overall, a pretty chill place to work.

    Cons

    Not a lot of room for growth, low pay, high turnover, some mgmt is lackluster (and unwilling to work with other managers' requests/ideas if they have seniority), some weekdays off (but that also means some weekends/nights, so more of a con than a pro).

    Advice to Management

    Listen to other managers' ideas and don't just shoot them down immediately, realize not everybody's gonna give 110% for low pay and little advancement opportunities. It's a job, it's retail, and it's missing some benefits (like tuition reimbursement from something that's not a useless/criminal for-profit university).


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Indianapolis, IN
    Former Employee - Assistant Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Barnes & Noble full-time (More than 3 years)

    Pros

    Great Training
    Fair Salary
    Working environment is fun every day

    Cons

    Working hours are difficult
    Not much room for growth in positions
    District manager was difficult

    Advice to Management

    Managers had no ability to hold employees accountable. District manager was like a monster some days, and wasn't there to help but criticize so it was intimidating not a growing experience. If Regional who was wonderful knew the truth she wouldn't perform that way. I would suggest honest feedback from associates not the manager in stores.


  10. "Children's Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Children's Lead in Cincinnati, OH
    Former Employee - Children's Lead in Cincinnati, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Barnes & Noble full-time (More than a year)

    Pros

    Made life-long friends, always something to do.

    Cons

    The management at the time was not the best, but they weren't the worst either

    Advice to Management

    Engage more with your employees.


  11. "Increasingly Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Lead in Jersey City, NJ
    Current Employee - Cafe Lead in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Barnes & Noble full-time (More than 5 years)

    Pros

    Bookseller relationships, employee discount, job security, benefits for full time employees, from time to time, the work load can be non existent but that's rare...

    Cons

    Low, low pay - poverty wages, no room for growth or promotion or even lateral movements, management is inept both in store, especially in store, and on a corporate level, working hours swing around wildly and even full timer employees can find their scheduled hours cut harshly if sales go down (which is always lately), lack of on hand staff at any given time leaving employees working alone, once learned, most positions offer little to no challenge, can be difficult to get days off, life work balance can be greatly off, no real direction from corporation - just constant tasks that serve to keep employees busy but provide no benefit or change to the larger system, the push from management to push a paid membership program that has little appeal, repetitive tasks.

    Advice to Management

    Higher pay. Better in store management. Open up more room for advancement. This is not a career, it's a job, and that's mainly the way they've built it to be. Figure out what the company is doing as a whole and get something better going than the membership program.



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