Barnes & Noble Reviews | Glassdoor

Barnes & Noble Reviews

Updated December 13, 2017
2,991 reviews

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2,991 Employee Reviews

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Pros
Cons
  • Lot of hard work expected for minimum wage (in 156 reviews)

  • got less working hours due to a vast number of seasonal part time hiring (in 147 reviews)

More Pros and Cons

  1. "Bookseller"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble part-time

    Pros

    Amazing people to work with! The environment was phenomenal and I always felt as though I had a reason to smile while going into work!

    Cons

    The only con I can think of would be that I left after I had been granted with a job opportunity that related to the things I went to school for.


  2. "Love my Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in Elmira, NY
    Current Employee - Bookseller in Elmira, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Barnes & Noble part-time

    Pros

    Great work environment, super friendly management and staff, all around feel good vibes.

    Cons

    I have not found a reason to not work there

  3. "Bookseller/Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Barnes & Noble part-time

    Pros

    Good Discounts
    Fun at Times
    Flexible Scheduling

    Cons

    Holidays can be busy and rough to work


  4. "Barnes & Noble"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Barnes & Noble full-time (More than 8 years)

    Pros

    consistent, new books, brand recognition

    Cons

    bad website, toys instead of books


  5. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Barista in Chicago, IL
    Former Employee - Cafe Barista in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble (More than a year)

    Pros

    My co workers
    School/ work life balance. They accommodated my class schedule and how it changed from semester to semester.
    They took my mental health seriously.

    Cons

    NO TIPS - my particular location didn't allow us to take tips which caused a lot of awkward interaction with customers and did not make the amount of pay received worth the amount of times I got followed home from the job.

    Advice to Management

    Allow cafe employees to take tips, it will raise incentive to practice quality customer service and slow the turnover rate.


  6. "Good job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Barnes & Noble part-time

    Pros

    Friendly environment, nice managers, good discount

    Cons

    long hours, short break
    can't take tips


  7. "To enjoy working here, you have to put up with a lot of crap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Children's Lead Bookseller in Bloomington, IL
    Former Employee - Children's Lead Bookseller in Bloomington, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Barnes & Noble full-time (More than a year)

    Pros

    Coworkers, certain customers. There aren’t many pros other than that but it says I have to have a twenty word minimum. Ummm cafe discount?

    Cons

    Awful pay, unreasonable pressure to sell memberships, upper management is out of touch with reality, nowhere to grow, not enough staff to get work done.

  8. "Sell, Sell, Sell Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Children's Lead Bookseller in Norcross, GA
    Current Employee - Children's Lead Bookseller in Norcross, GA
    Recommends
    No opinion of CEO

    I have been working at Barnes & Noble full-time (More than a year)

    Pros

    Great discounts! Books! Coffee!

    Cons

    Low pay, new "sell, sell, sell" culture, minimal room for advancement

    Advice to Management

    Work on your communication skills; stop micromanaging!


  9. "Multiple stores, under multiple managers, with multiple positions held"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barnes & Noble part-time

    Pros

    Books! Talking about books! Also, most coworkers will be bookish people of one kind or another. And a stout employee discount.
    Specialty retail involves significantly less folding and refolding of articles of clothing.

    Cons

    Typical retail problems - the clientele can be awesome or awful any given day. Management teams can make or break store morale and bookseller experience. Good management teams in the more isolated stores are often become locked in place for the long haul, providing little to no growth opportunities for others.

    Advice to Management

    The best local managers are engaged with their booksellers and know that part-time work means other priorities may take precedence sometimes (availability changes, etc). Continue celebrating wins, and don't just coach for improvement.

    On a higher level, I hope that the attempts to make customer service the distinction between B&N and online retail means that someone eventually reconsiders moving back towards employing more full time staff or re-extending benefits to part-timers. Having someone who knows the product and can make good suggestions definitely impacts customer experience and sales. The knowledge lost in turnover when someone finds other employment is not immediately replaced when a new body is added to the schedule; one of the ways to show a company values its people... is to value them.


  10. "Merchandise manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barnes & Noble full-time

    Pros

    Great benefits, management is strong

    Cons

    It is hard to move up within the company unless you are willing to move.


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