Barnes & Noble Reviews | Glassdoor

Barnes & Noble Reviews

Updated January 23, 2018
3,059 reviews

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3,059 Employee Reviews

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  1. Helpful (2)

    "All About Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Boston, MA
    Former Employee - Bookseller in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Barnes & Noble (Less than a year)

    Pros

    Most of the lower employees actually care about the books and what the customers are reading.

    Cons

    It's all about the numbers and the point of sale. Management trains you to become an emotionless robot, selling books and memberships that are usually overpriced. You will get berated for not selling enough memberships...even if the membership makes literally no sense for the casual customer. Nearly all of the products in the store are less expensive online and many of the sales are shams that actually end up costing the customer more money. The company is also extremely wasteful. They use plastic bags, discourage used books, and are connected with Starbucks, which has terrible waste management policies. Nothing about this store is good for the customer.

    Advice to Management

    Think more about the customer. Become a modern marketplace for new and used books. Foster a community of readers rather than being overly corporate and impersonal. Encourage employees to have and show their personalities through genuine book reviews. Don't worry so much about the numbers, your business model is unsustainable as it is.


  2. "Great company, growing missteps."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Barnes & Noble full-time

    Pros

    Great people, Great benefits for full time employees.

    Cons

    Corporate decisions can feel ill advised, not as much support from home office to stores as I would like.

  3. "Don't try to advance here...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in New York, NY
    Former Employee - Bookseller in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Barnes & Noble part-time (More than 5 years)

    Pros

    You get a pretty decent discount on books; and, gift and game products.

    Cons

    ⏺️The pay is horrible (around .10-.20¢ above state minimum wage)

    ⏺️There's no room for career advancement; since they just shuffle merchandise managers from store to store, and, hire assistant and store managers from outside the company.

    ⏺️Corporate truly has no idea what practices are best for ensuring consistent sales, quality customer service, and content employees -- as most of them have never worked in any store level position. Therefore, they push a ton of store policies that are extremely difficult for store level employees to enact; and, make working at the store level miserable and unbearable.

    Advice to Management

    Get your heads out of the sand, listen to and promote employees from within the ranks of your company.


  4. "Bookseller"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Get to be surrounded by books!

    Cons

    No real opportunities to advance.


  5. Helpful (2)

    "Not a Bad Place to Work, Except for Corporate Nonsense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Sales Lead in Columbus, OH
    Former Employee - Digital Sales Lead in Columbus, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble full-time (More than 5 years)

    Pros

    My customers were awesome, my coworkers were fantastic, and I got to work with an awesome management team.

    Cons

    Corporate mandates made it really hard to keep things going at a store level. Cuts in allowable hours reduced staffing to the point where there was never enough coverage. Individual stores had no autonomy when it came to deciding what their local market would support.


  6. "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Westbury, NY
    Current Employee - Accountant in Westbury, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barnes & Noble full-time (More than 10 years)

    Pros

    Awesome place to work. Lot of growth opportunity within the company

    Cons

    Cannot think of any cons to report


  7. "Not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good Discount for books and coffee
    Life long Friendships
    Easy work
    Pretty good pay
    Flexible hours
    Great for students
    Great for book lovers
    Day goes by quickly if you work in cash

    Cons

    Nasty pretentious customers
    Schedule varies
    Holidays are the worst
    Day goes by very slowly as a bookseller
    Managers or head cashiers sometimes disagree with bookseller/cashier when dealing with customers

  8. "Bookseller at Barnes & Noble College"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    This store provided good hours and good managers

    Cons

    Low pay and no increases avail


  9. "Not what it was"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Barnes & Noble full-time

    Pros

    You work with books and see a lot.

    Cons

    Corporate management is two steps behind on just about everything.


  10. "Cafe Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Server in Boston, MA
    Former Employee - Cafe Server in Boston, MA
    Recommends

    I worked at Barnes & Noble part-time (More than a year)

    Pros

    Great coworkers and management.

    Cons

    Unable to contact management outside of going through store calling channels, inflexible hours, hectic and unorganized cafe

    Advice to Management

    Really listen to watch your employees are concerned about


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