Barracuda Networks Reviews | Glassdoor

Barracuda Networks Reviews

Updated November 14, 2017
289 reviews

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3.0
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Barracuda Networks President and CEO William Jenkins
William Jenkins
120 Ratings

289 Employee Reviews

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Pros
Cons
  • Other than low pay everything else is great (in 22 reviews)

  • Around a dozen women work in the Ann Arbor office, out of a total staff of 200ish (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Technical Support Tier2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Santa Clarita, CA
    Former Employee - Technical Support Engineer in Santa Clarita, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Barracuda Networks full-time (Less than a year)

    Pros

    friendly working environment, provided lunch

    Cons

    Not paid much compare to other company

    Advice to Management

    listen to your tech and stand up for what you believe in


  2. "Great Place to Start but easy to become undervalued."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Tester
    Current Employee - QA Tester
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Barracuda Networks full-time (More than 3 years)

    Pros

    Great people to work with, helpful and decent wages to start.

    Cons

    After some time the wages do not stay competitive and the work you do becomes undervalued until its time to go.

    Advice to Management

    If you want to keep talent make sure you are giving appropriate raises before they decide to leave.

  3. Helpful (1)

    "Support team is in huge disarray"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Barracuda Networks full-time (Less than a year)

    Pros

    - You get a paycheck (low though compared to market value)
    - Lunch 3 times a week
    - Health benefits

    Cons

    Cons outweigh the pros by 30:1

    Employees here have no value other than a piece of paper, for a support job where sometimes you will get difficult problems sometimes and easier problems other times. You are just a number on a piece of paper at this company, it doesn't matter whether or not you do good work, or bad work, if you can put up numbers. Feel free to do whatever you want.

    Training is atrocious, there is no training other than watching hours of video that you will not be able to apply to your everyday job. The only real resource is to keep on asking questions on their chat platform, where only a handful of people can help, and when some of these handful of knowledge blackholes leave the company, it leaves a huge void and there is nothing being done about this problem. It's as if management does not care whether or not you are prepared to tackle your everyday tasks, they just care if you have a hand and can pick up a phone.

    The worst thing is that showing competence almost seems like it works against you, if you are exceeding expectations, you are asked to learn more products with more difficult networking concepts/infrastructure with no pay raise. You are simply tasked with the harder problems just because you can.

    Advice to Management

    Look at the turnover rate, think about the question "Is there anything we can be doing better as management to better the workplace culture and keep employees happy?"

    Re-think the rigid promotion system


  4. Helpful (5)

    "Good place to start.....a lot of turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in San Jose, CA
    Former Employee - Technical Support Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Barracuda Networks full-time (More than 3 years)

    Pros

    Great starting point for a career. Good tech and security policies used

    Cons

    Employees in the support division of the company are overworked, unappreciated, and severely underpaid. Management does not take feedback or criticism from the employees well at all. Not a lot of gratitude when things go well, but plenty of blame is laid on the employees if something does go wrong. Management also does not listen to the support technicians if they point out something wrong until there are hundreds of cases of it, or only if certain employees make the suggestions.

    Advice to Management

    Step your game up and realize the worth of your employees.


  5. Helpful (3)

    "Foot in the door/stepping stone company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Barracuda Networks full-time

    Pros

    The company is more of a stepping stone or foot in the door if you're looking to go into the tech industry or sales side. You do have a lot of resources available and room to grow and advance depending on your department and managers.

    Cons

    The company does offer lower than what the market is paying so that is a con.

    Advice to Management

    Please be on the same page.


  6. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chelmsford, MA
    Former Employee - Anonymous Employee in Chelmsford, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Barracuda Networks full-time (More than a year)

    Pros

    Ok pay and standard benefits.

    Cons

    Abusive and inexperienced management running a very disorganized operation. This place is probably ok for somebody starting fresh out of school but don't bother for anything else.


  7. Helpful (3)

    "Review for Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barracuda Networks full-time (Less than a year)

    Pros

    Good place to get experience and leave.
    Try to stay at most one year.

    Cons

    very Low pay.
    difficult to growth .
    Micro Management.
    Lunch is given M-W. It used to be everyday of the week.
    bad PTO

    Advice to Management

    Increase salary.
    Don't treat your employees as high school students that needs supervision. stop micromanaging.

  8. "It's a support job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Technical Support in Ann Arbor, MI
    Former Employee - Tier II Technical Support in Ann Arbor, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Barracuda Networks full-time (More than a year)

    Pros

    Room for advancement if you work for it

    Cons

    Little time for training.


  9. Helpful (1)

    "People Good < Pay Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Barracuda Networks full-time

    Pros

    The culture here is great, everyone here is friendly for the most part

    Cons

    The pay is low, and people do play favorites


  10. "Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barracuda Networks full-time

    Pros

    I really like working here

    Cons

    Working here is really fun


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