Barracuda Networks Reviews | Glassdoor

Barracuda Networks Reviews

Updated August 7, 2017
279 reviews

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3.0
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Barracuda Networks President and CEO William Jenkins
William Jenkins
117 Ratings

279 Employee Reviews

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Pros
  • Other pros include: free lunch, bar and gym located at HQ (in 28 reviews)

  • You can enjoy work life balance (in 10 reviews)

Cons
  • Other than low pay everything else is great (in 22 reviews)

  • Around a dozen women work in the Ann Arbor office, out of a total staff of 200ish (in 8 reviews)

More Pros and Cons

  1. "It's a support job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Technical Support in Ann Arbor, MI
    Former Employee - Tier II Technical Support in Ann Arbor, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Barracuda Networks full-time (More than a year)

    Pros

    Room for advancement if you work for it

    Cons

    Little time for training.


  2. Helpful (1)

    "People Good < Pay Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Barracuda Networks full-time

    Pros

    The culture here is great, everyone here is friendly for the most part

    Cons

    The pay is low, and people do play favorites

  3. "Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barracuda Networks full-time

    Pros

    I really like working here

    Cons

    Working here is really fun


  4. "Good company to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Jose, CA
    Current Employee - Customer Service Representative in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Barracuda Networks full-time (Less than a year)

    Pros

    Helpful and friendly colleagues which are always ready to help when you need help. Good mixture of culture with ethical background

    Cons

    Gain experience which can come handy in the future. Most of the Tier 1 technicians start here and make it there career

    Advice to Management

    Management needs to be a little friendly. Not like headmasters at schools and update the training videos as they are old and not up to date


  5. Helpful (1)

    "Just another Support Tech Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Ann Arbor, MI
    Former Employee - Technical Support Engineer in Ann Arbor, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Barracuda Networks full-time (More than 3 years)

    Pros

    Colleagues are Great, it's easy to pick up other product lines if you're so inclined, Laid back workplace if you're on the right shift

    Cons

    Limited Growth Opportunities for Technical support is the big one, Barracuda is sitting on some underpaided but overqualified gems, that they lose to competition or other fields. From my perspective a clear pathway into QA for the
    Technical Support Engineers and from QA to Dev would have fixed some of the issues Barracuda has been experiencing since it went public (primarily brain drain, and no good way to replace it)

    Advice to Management

    There's only one Manager I know of that can facilitate this. You know who you are.


  6. Helpful (1)

    "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Recommends
    Neutral Outlook

    I worked at Barracuda Networks full-time (More than a year)

    Pros

    Great place to start in the filed of networking and security.

    Cons

    Salary is too low compare to other companies in the same files and position.


  7. "Great place to start, but dont stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Ann Arbor, MI
    Former Employee - Technical Support Engineer in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Barracuda Networks full-time (More than 3 years)

    Pros

    Awesome place to start your career, but don't stay longer than a few years. Need weekend workers so you can work and school full time.

    Cons

    Management treats you like you're expendable.

    Advice to Management

    Treat people with respect and invest in them.

  8. Helpful (1)

    "Great starting point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great way to get your foot in the door with little to no experience

    Cons

    Feels like a frat house at times


  9. "Customer Account Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Representative in Campbell, CA
    Former Employee - Customer Account Representative in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Barracuda Networks full-time (More than 3 years)

    Pros

    I loved it! They had 15 products and chance with calling someone they are going to need at least one of those products plus I believed in the product!

    Cons

    They worked some people to hard!

    Advice to Management

    None


  10. Helpful (9)

    "Everybody needs a stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Ann Arbor, MI
    Former Employee - Software Engineer in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The location and parking are probably the best pros to working here. Dead center of downtown Ann Arbor with basically free parking that you can use 24/7 is very attractive to the youngsters. If you are a foodie, this is the place to be.

    The Ann Arbor location has some decent products to work on and there are actually some interesting and challenging problems to solve.

    This pro is kind of a con: Barracuda is a decent place for your first or second job - definitely a stepping stone in your career. It's a good place to get in and get some nitty gritty software engineering experience. It's also a good place to learn about typical failures of a workplace. Once you learn these things, you grow from them and move onto something better.

    Cons

    I'll start with the management here - all the way from the executives in HQ to the directors in Ann Arbor. Not only is it factual, but it is obvious that these people have never had any other jobs nor have they ever been a manager before, nor have they been a manager of managers. The people managers here were promoted to management from individual contributors (IC) because they were probably good at writing code. Writing code does not translate to leading teams. Once they were promoted, they never got any mentorship or formal training. This shows in the poor planning of projects, the really poor professional skills, and really terrible manager-to-IC relationships. Also, I'd love to get an explanation of how someone with a few years of experience goes from an IC to manager to director of engineering within 3 years? It's just not realistic in the 'real world.'

    "Work/Life Balance" is not a thing here. Work will always take precedence to life at Cuda. You are basically on call 24-7-365. If there's a fire - you're getting called by your manager. If there's a customer issue - you're getting called by your manager. If there's a question your manager has about something he can look up in JIRA - you're getting a call from your manager. If you just had a baby and you took all the PTO you had to get some time with your kid and there's a small bug in your code - you're getting a call from your manager.

    Also, the benefits are a complete joke here. The worst PTO policy I have ever seen, and this is coming from a Silicon Valley company. Good luck having a significant other or a family. Hopefully, nobody gets sick in your family and you can't come into the office... you will hear about it from your manager. The 401k matching is pretty bad, as well.

    The tech stack that the products are written on are a disaster. The mentality at cuda is to ship it first and fix it later. That means fixing it later never comes, because you're constantly shipping it. This is not a place to learn best practices.

    Also as an aside - it says something when the founders of the company that is acquired (Bitleap) leave their product (Backup) behind and go work somewhere else.

    The stock took a nosedive a year ago and the company was put on the 'tightening the belts' budget. The stock recently also took a decent plunge. This is now two years in a row that the stock suffers pretty badly after the annual financials go out.

    HR is also a mess here. One person didn't get paid their full salary for an entire year because of something they messed up during hiring. Another person was told they were hired on as a senior when in fact they were hired on as junior. For about a year there was no HR present in the Ann Arbor office at all - letting all the bros run wild with their foosball, head butting, and borderline sexual harassment (if not actual sexual harassment) comments.

    Also this: there is no diversity at Cuda. This is extremely surprising for a company in Ann Arbor. I would say the office is over 90% white male in the 20-30 age group. I can count the women in the entire office on my two hands, and the women of color on one hand.

    Last but not least: the lights do not come on in this office. There are a select few people who like to work in the dark, so they are loud enough to make it happen for an office of 200+ people (see first paragraph about management).

    Advice to Management

    Start taking management and leadership seriously. Clean house. Drain the swamp. Whatever you want to call it. Either get rid of the management and hire people with some experience, or actually train your managers to be good managers. This means all the way to the top in HQ .

    And turn the lights on!


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