Bass Pro Shops Customer Service Reviews | Glassdoor

Bass Pro Shops Customer Service Reviews

Updated Jan 16, 2020

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3.5
30%
Recommend to a Friend
100%
Approve of CEO
Bass Pro Shops President Michael P. McDermott
Michael P. McDermott
1 Rating
  1. "First Job"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Macon, GA
    Recommends
    Positive Outlook

    I worked at Bass Pro Shops part-time for more than 8 years

    Pros

    Relaxed culture that becomes a second Family

    Cons

    Still hourly work without a guarantee of hours

    Bass Pro Shops2020-01-16
  2. "Good Call Center job"

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    Former Employee - Customer Service Representative 

    I worked at Bass Pro Shops part-time

    Pros

    People, the insurance was good at the time

    Cons

    Not much room for advancement

    Bass Pro Shops2020-01-08
  3. "Changes"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Manager 
    Approves of CEO

    I worked at Bass Pro Shops full-time for more than a year

    Pros

    Good pay, hours and discount

    Cons

    Changes from Cabelas are unknown

    Bass Pro Shops2019-09-12
  4. "Good for a retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Bridgeport, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bass Pro Shops part-time for more than 3 years

    Pros

    45% discount on most items they feed employees a lot holiday parties

    Cons

    pay store is dead during the week and over crowed during the weekends

    Bass Pro Shops2019-06-28
  5. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at Bass Pro Shops part-time for more than 10 years

    Pros

    Part time gets vacation time if you work within the amount of hours in a year required. Holiday pay for part time employees

    Cons

    Turn over rate for management is a lot. Micromanage Favoritism

    Bass Pro Shops2019-05-21
  6. "Not what I was promised"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Acworth, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bass Pro Shops part-time for less than a year

    Pros

    Most of the associates are really great to work with. Really laid back environment.

    Cons

    I was in training when upper management informed us that part of our job includes selling the Club Cards (in house CC) and that we even have personal goals that we have to meet each month. They hire new employees instead of promoting from within.

    Continue reading
    Bass Pro Shops2019-05-07
  7. "Customer Service"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Clarksville, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Bass Pro Shops part-time for more than a year

    Pros

    Build social skills Customer service is good to have on a resume

    Cons

    Low pay You may get low hours when there isn't a major sale going on

    Bass Pro Shops2019-03-14
  8. "Customer Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bass Pro Shops full-time

    Pros

    Loved my position and my ditties performed

    Cons

    The upper management staff were very clicky.

    Bass Pro Shops2018-10-20
  9. "Customer Relations Associate"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Garland, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bass Pro Shops part-time for less than a year

    Pros

    Fun place to work as the environment is nice. Overall not a very strong community though. The buildings themselves are the biggest draw to working here as opposed to other retailers.

    Cons

    Nothing extraordinary stands out. It's an average retail work environment. Management was reasonable but nothing special about working here. I have no issues with the company. Pay is not very good.

    Continue reading
    Bass Pro Shops2018-02-15
  10. "Great place to work and decent pay. Low stress."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bass Pro Shops full-time for more than a year

    Pros

    Its not too fast paced. Decent pay. Coworkers are generally nice.

    Cons

    Pay could be better but its worth it for the work. I enjoyed the job.

    Continue reading
    Bass Pro Shops2017-10-25

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Found 33 reviews