Bass & Associates Reviews | Glassdoor

Bass & Associates Reviews

Updated March 13, 2017
12 reviews

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Full-time Part-time

1.7
Star Star Star Star Star
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Patti H. Bass
8 Ratings

12 Employee Reviews

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  1. "nice place for entry level work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Posting Clerk in Tucson, AZ
    Former Employee - Account Posting Clerk in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The schedule in the accounts department worked 4 10 hour shifts which was nice. The work is repetitive but goes by fast.

    Cons

    can't think of any cons


  2. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Surrender Paralegal in Tucson, AZ
    Former Employee - Surrender Paralegal in Tucson, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bass & Associates (More than 3 years)

    Pros

    If you meet your goal, you bonus

    Cons

    One is treated like a #

    Advice to Management

    Treat your employees like no Other and they will treat your customers like no Other. Have an open door policy.


  3. "BEWARE...Sinking fast, actively laying off employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Tucson, AZ
    Former Employee - Case Manager in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bass & Associates full-time (More than 3 years)

    Pros

    Still in business (for the moment)

    Cons

    -- No communication to employees about true condition of company, active lay-offs happening with no warning, losing client base, stressful environment, no reviews, no raises severe lack of training, broken promises, people are expected to perform jobs and met goals yet are not given the training/supervisor support or information needed in order to do so.

    --Computer system (RMS) severely outdated and hampers ability to do job, basic computer programs (Word, Excel, etc..) prohibited as company has no funds to pay license fees.

    Advice to Management

    Be truthful to employees about sinking business situation.


  4. "OK at the most"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Tucson, AZ
    Former Employee - Collector in Tucson, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bass & Associates full-time (More than a year)

    Pros

    Steady hours. Decent pay.

    Cons

    Owner acts like a bully and constantly issues "warnings" to entire departments to raise target goals...which are pretty unreasonable. The hours remain the same but the days/times switch without warning. Was constantly warned about how interchangeable employees were.


  5. "Rampant Discrimination, Unethical Procedures, Dishonored Bonuses"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Tucson, AZ
    Former Employee - Case Manager in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bass & Associates full-time (More than a year)

    Pros

    Monthly Lunches Catered
    Yearly Holiday Party
    Flexible Schedule

    Cons

    Unprofessional, Micromanaged, Must be in the "Bass Club" to get anywhere in this company. Managers and Owner influence their co-workers how to vote in a Presidential Election year

    Advice to Management

    Allow HR to do their job. Complaints are rampant with sexual harassment, racial and sexual preference discrimination.
    You would think being a Law Office, they would comply and remedy such complaints among coworkers and management.
    Performance means nothing unless you are in the "Bass Club" (socializing with Managers and the Owner outside of work).
    Disorganized Bonus offerings. Management says you will get X amount if you meet certain goals. Goals are met and then Owner does not want to pay out.


  6. Helpful (1)

    "Medium Sized Company, Small Minded Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Bass & Associates full-time (More than 3 years)

    Pros

    Decent wages for Southern Arizona
    Multiple Locations Central, West and North West
    Monthly Free Lunch to celebrate Birthdays
    Is Hiring

    Cons

    Worked with the company for almost three years. Received no raises, no cost of living increases and no reviews. Management had a habit of lying to the department, could not schedule work efficiently and constantly set unreasonable deadlines. They played the drinking buddy game with select individuals.

    Senior management at times would publicly humiliate employees that displeased them by yelling at them in meetings and the halls, the company is micromanaged to the point that having managers was useless.

    Benefits were OK for single employees, almost a grand per month for married employees and pretty much the cheapest that the company could find without passing any form of savings to the employees. Human resources constantly enforcing policies that did not exist, violating OSHA laws at whim.

    Management constantly belittling staff, the turn over rate higher than most companies ten times the size due to the negative work environment, bad hours, lack of advancement unless you are friends with management, lack of raises and just general lack of acknowledgment of doing a good job.

    The only reason they stay in business is they are a debt collection agency. However the owner does not acknowledge the work her employees does in order to generate her profit, preferring to keep the bulk of it for herself while bleeding people up to 7 - 12 per month at any given time.

    Advice to Management

    Send all management including owner to management training, anger management training and sensitivity training. Actually reward employees that work hard for the company and are loyal.


  7. "Good & Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bass & Associates full-time

    Pros

    They are extremely flexible with schedules, any other company would not accommodate. They are actually pretty friendly.
    Management comes and talks to employees as well as the Owner is also like that.

    Cons

    They recognize the hard work you put in but yet don't offer any raises - so don't bother asking.
    There is a extreme case of favoritism, like other reviews put - "Bass Club" is still active.
    There are employees there that HR tip toes around because they don't want any kind of law suite.
    They expect people to hit goals, and some exceed but do not get anything for it.

    Advice to Management

    If you want to keep good hard working people there listen to the outbound interviews and improve what everyone points out - RAISES & 401K!

    Happy employees means more money for the company!!


  8. Helpful (2)

    "Toxic Environment, Soul Crushing Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bass & Associates full-time (More than 3 years)

    Pros

    Frequent free food in the breakroom, some of the staff is nice

    Cons

    Toxic management, employees are kept in the dark except for when advanced goalposts are dumped on them, aggressive atmosphere, stated open-door policy but a refusal to listen, inflexibility to employee needs and requests, general sense of dread when interacting with supervisors. Considering that it's collections, there's no positive goal to work towards or any real sense of community to properly foster - the company is obviously geared towards making a profit for the owner with some limited trickle down for upper management and department heads, with individual collectors or lower level supervisors being beholden to those whims.

    Advice to Management

    Stop trying to shove everyone into molds and boxes that fit with whatever power management course you've taken, and actually try working with people holistically.


  9. "bullying"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There is no pro's. I can't think of one good thing to say.

    Cons

    This place is a joke! Management allows the team leads to bully you on your second day of employment on performance!! They also call you out on your mistakes by yelling at you on the floor. Management does nothing to get the team lead to stop bullying you. They are a click and if you are new you don't belong.

    Advice to Management

    There is no advice. Nothing can help this place.


  10. Helpful (1)

    "Struggling Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bass & Associates full-time (More than 8 years)

    Pros

    Flexible scheduling, decent vacation time, good starter job for experience, just don't stay long

    Cons

    Poor management, favoritism, no growth opportunity, lack of recognition, no raises-ever, absolutely no job security as you can be let go anytime with no warning, computer systems outdated and limited access as they do not want to pay for licenses.
    Expect doors to closed soon with no notice

    Advice to Management

    Eliminate all management and hire new management that know what they are doing. You want a quality company, you have to pay and support quality employees


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