Bay Federal Credit Union Reviews | Glassdoor

Bay Federal Credit Union Reviews

Updated February 27, 2017
23 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Carrie Birkhofer
15 Ratings

23 Employee Reviews

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  1. "Fun, friendly, caring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bay Federal Credit Union full-time (More than a year)

    Pros

    Great culture of inclusiveness and transparency within the organization. Wonderful co-workers, great values. Everyone is strongly encouraged to volunteer or donate to the partnered charities throughout the year, and it really builds good will in the community.

    Cons

    Could pay better. It's not terrible, but also not up to snuff.

    Advice to Management

    Recognize your excellent employees with appropriate pay.


  2. "Finance Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great learning opportunity and ability to own your projects

    Cons

    Not a ton of full learning development


  3. Helpful (1)

    "Culture is a fake mask to cover unhealthy senior leaders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bay Federal Credit Union full-time (More than 5 years)

    Pros

    Smallish credit union, if you are in a ok job may be fine. Great location, close to beach and running areas.
    People are fake, but are generally fun.

    Cons

    Crazy culture, fake, incosistent, services are just soso. execs lack integrety

    Advice to Management

    Let the next generation take over.

    Bay Federal Credit Union Response

    Jan 10, 2017 – Employee Engagement Manager

    Bay Federal Credit Union’s culture emphasizes transparency, accountability, collaboration and knowledge. Our Management Team and Human Resources group have open doors, and employees are encouraged to ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Truly putting members first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Servicing Specialist in Capitola, CA
    Former Employee - Loan Servicing Specialist in Capitola, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bay Federal Credit Union full-time (More than 3 years)

    Pros

    Truly putting members first.

    Cons

    Could improve communication between departments.

    Advice to Management

    Keep commitment to technology and service. It is what sets BFCU apart.


  6. "Member Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Capitola, CA
    Former Employee - Member Service Representative in Capitola, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bay Federal Credit Union full-time (More than 3 years)

    Pros

    Great culture, Bay Fed really does aim to help members out.

    Cons

    A little behind in the technological department.

    Advice to Management

    Innovate. Some processes are stuck in the last decade.


  7. "Member Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bay Federal Credit Union full-time (More than a year)

    Pros

    great place to work fun and friendly

    Cons

    needs to pay better wages


  8. Helpful (1)

    "Horrible leadership. Lack of direction. It's one big popularity contest!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Capitola, CA
    Former Employee - Anonymous Employee in Capitola, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bay Federal Credit Union full-time (More than 3 years)

    Pros

    Co-workers are great. Things were alright until Human Resources had a staffing change. Halloween is fun but they get quite unprofessional and waste clients time and money.

    Cons

    Almost everything. Horrible leadership. Lack of direction. It's one big popularity contest. They treat you like "family" but that's how they try to get around paying you overtime. Under paid staff because all the money goes into its the senior leadership teams bank accounts. They say non for profit but I've seen otherwise. Don't work here!

    Advice to Management

    Stop this popularity contest and pay your staff fair wages!


  9. "A good mid-sized company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun atmosphere to work in. The company tries to make the employees feel like family. Working locally is great. The company truly lives its community charter and the employees work in the community on a regular basis.

    Cons

    It would be nice if the health insurance had better co-pays. Sometimes it is the same amount to pay cash at a doctor’s office as your copay. But we don’t pay that much for coverage. Also alternate work schedules, such as working from home, would be nice considering how many of the back office staff commute.


  10. "Love this place! Definitely a unique organization - the culture is one of a kind"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Cruz, CA
    Current Employee - Anonymous Employee in Santa Cruz, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bay Federal Credit Union full-time (More than 5 years)

    Pros

    - The culture and values are unlike anywhere I ever have worked. This organization truly cares about employees.
    - A fun and exciting work environment. The people here are great!
    - Senior Management have an open door policy, and want to get to know all of the employees.
    - Employees have a voice, and are listened.
    - Truly local and involved in their community

    Cons

    - The pay scale isn't the best, however, there are tons of great benefits
    - Still dealing with some archaic technology, but that is changing
    - Only in Santa Cruz County

    Advice to Management

    Keep up the amazing work of what makes Bay Federal truly different - it is not just another financial institution. The Service Profit Chain needs to stay at the forefront.


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good communication, very family oriented, great work enviroment

    Cons

    Branches only in Santa Cruz County



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