Baystate Health Reviews | Glassdoor

Baystate Health Reviews

Updated December 1, 2017
147 reviews

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3.2
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Baystate Health CEO Dr. Mark Keroack
Dr. Mark Keroack
39 Ratings

147 Employee Reviews

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Pros
  • Very good benefits, especially for people who stay a long time (in 10 reviews)

  • Great Place to work learned a lot (in 7 reviews)

Cons
  • Collusion with Mass Mutual and Health New England have eroded employees real compensation (in 3 reviews)

  • Always short staffed, they open renovated units and make them bigger yet they don't add enough staff to maintain patient care at a high level (in 3 reviews)

More Pros and Cons

  1. "Great employer in period of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Support and training, and clarity of goals. Strong cross-team efforts as Baystate forges through changes in health care.

    Cons

    High leadership turnover, which is still settling down.

    Advice to Management

    Stronger alignment is needed between senior leaders.


  2. "patient care technician"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    opportunity to grow, great people working here

    Cons

    not fully staffed a lot

    Advice to Management

    hire more staff

  3. "Good company but employee benefits need improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Specialist in Springfield, MA
    Current Employee - Compliance Specialist in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Baystate Health full-time (More than 10 years)

    Pros

    Baystate is constantly striving to improve patient safety and satisfaction. There are sincere efforts being made to culture a celebration of diversity and a general feeling of being valued. I am very happy in my department and current position.

    Cons

    The employee benefits, from healthcare coverage to retirement, leave something to be desired. In an effort to maintain an appropriate profit margin, long time employees have seen many benefits minimized or taken away completely.
     It does, however, need to be recognized that the national healthcare system in general, is struggling and I believe that Baystate needs to make cuts to stay afloat. Unfortunately, it is the employees that are feeling the pain the most.


  4. Helpful (5)

    "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CNA in Montague, MA
    Current Employee - CNA in Montague, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Baystate Health full-time (More than 5 years)

    Pros

    I have had the chance to get to know some great coworkers and make some friends. It’s rewarding to know I’m helping local families during their times of need.

    Cons

    Management has suffered over the last few years. Baystate seems to like to squeeze you for all they can get and not reward much if anything.

    Advice to Management

    Take into consideration how hard personnel work. If you used to be a floor nurse or CNA in your past, remember what it was like. Yes there’s numbers to consider for profits and to run a hospital. It would be nice to get recognition or rewards for our work. Instead most of us feel like we’re are used and abused and forgotten about.


  5. "Pharmacy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Baystate Health full-time

    Pros

    The pharmacy had Lots of staff

    Cons

    The pharmacy had Short hours


  6. Helpful (2)

    "Good n Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemetry RN in Springfield, MA
    Former Employee - Telemetry RN in Springfield, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Baystate Health full-time (More than a year)

    Pros

    Decent Pay; Annual Raises; Opportunity for Growth

    Cons

    Felt Like an Ant... Nurses have to park in a lot away from the hospital and be shuttled in to work, which adds an additional 15 min to commute one way and in the winter, parking lot is not covered, so you have to shovel out after shift, and only one small open enclosure from the elements that only a few people fit into; Often overwhelming patient to nurse ratios. Was told it would never be more than 5/1, but was regularly 7/1

    Advice to Management

    Additional parking closer to hospital and/or covered parking, larger area to take shelter in the cold months or rainy weather.


  7. "Registered Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Baystate Health full-time

    Pros

    Great experience and broad nursing skills.

    Cons

    Starting pay rate lower than other RN positions in town

  8. "Excellent Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Baystate Health full-time

    Pros

    Great place to work in local community.

    Cons

    no cons at this time


  9. "Managerial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Baystate Health full-time (More than 8 years)

    Pros

    Benefits and pay. Excellent patient care.

    Cons

    Management is indecisive. Same ole same ole mentality.


  10. Helpful (4)

    "It was great until an outside company took over resulting in short staffing and low on necessary supplies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Baystate Health part-time (More than a year)

    Pros

    It's somewhat of an easy job and the pay is not bad. You do your job on your own without having a manager breathing down your neck.

    Cons

    Short staffed seems to be an ongoing issue. A lack of communication between management and employees is also an ongoing issue.

    Advice to Management

    Listen to what your employees have to say since they're the ones actually doing the job.


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