Baystate Health Reviews | Glassdoor

Baystate Health Reviews

Updated April 10, 2017
127 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Baystate Health CEO Dr. Mark Keroack
Dr. Mark Keroack
30 Ratings

127 Employee Reviews

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Pros
  • Good benefits, earned PTO, management (in 10 reviews)

  • Baystate is a great place to work (in 7 reviews)

Cons
  • Patient care is secondary to volume (in 5 reviews)

  • My position is considered full time however it is not a 40 hour work week (in 3 reviews)

More Pros and Cons

  1. "Supervisor Respiratory Therapy Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Springfield, MA
    Current Employee - Shift Supervisor in Springfield, MA

    I have been working at Baystate Health full-time (More than 10 years)

    Pros

    Great Place to work learned a lot

    Cons

    Administration Needs new Changes, and listen to employees who have been here for a long time


  2. "Cleaner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cleaner in Springfield, MA
    Current Employee - Cleaner in Springfield, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Baystate Health part-time (More than 10 years)

    Pros

    I'm really eager and happy to have the above post because it's one of my dream job, and I'm hard working willing to work how I'm instructed

    Cons

    No challenge i see in working here because I'm hard working and I have a car so i will be getting to work in time, and I'm so friendly to everyone and God fearing man

    Advice to Management

    I'm really glad and thanking the management of Baystate health,please i beg with two hands to get this post


  3. Helpful (1)

    "No respect for employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unknown in Springfield, MA
    Current Employee - Unknown in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Baystate Health full-time (More than 8 years)

    Pros

    Excellent benefits and the salary range is good also. Not so sure for new employees.

    Cons

    A lot of favoritism. Non-favored employees are not treated well and are generally unhappy.

    Advice to Management

    Everyone should be treated the same. Act like you care if someone shows up. Perhaps you'll get more out of a happy employee.


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  5. Helpful (2)

    "An entity in sad decline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff RN in Springfield, MA
    Current Employee - Staff RN in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Baystate Health full-time (More than 10 years)

    Pros

    Great coworkers, professionally challenging in a good way. Great patients that make your day, every day, when you feel youhelped contribute to their ability to regain their health. Middle managers, at least in my experience, often good people given impossible tasks. Some limited financial support for education, though much diminished from past benefits. Great diversity of professional settings and opportunities for nurses.

    Cons

    Top-heavy with C-suite management who continue to pay consultants to figure out what's missing when just plain treating employees with more respect, dignity and caring would do the trick for free.

    Advice to Management

    Been at BMC a long time and the current day is marked by, bar none, the worst morale ever. The latest crop of execs seem particularly without human feeling. Your blatant disrespect for employees as evidenced by shrinking benefits, changes in the retirement structure and just the fact that you give off an overall sense that we are disposable and money is king has eroded our sense of pride in our work. Veeps in particular talk a good game of wanting work life balance and job satisfaction for employees but it is not a priority when cuts to improve the margin leave line staff scrambling to just keep patients safe. The "higher state of caring" slogan which likely was the result of payment to some PR firm is nothing but that, an empty, catchy slogan. Fire a few VPs. Dont think that having a popup event where managers hand you a donut and an insincere smile makes up for seeing 30-40 year employees summarily laid off, resulting in sadness for them and anxiety for the remaining masses. Stop using employees as HNE's cash cow and bring back other insurance options, not paltry HSA accounts. I could say so much more but when you think it may fall on deaf ears........


  6. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Administrator in Springfield, MA
    Current Employee - Finance Administrator in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Baystate Health full-time (More than 10 years)

    Pros

    compensation and benefits are good

    Cons

    Upward mobility limited for non-clinical professionals


  7. "Scheduling Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Springfield, MA
    Current Employee - Patient Service Representative in Springfield, MA
    Recommends
    Positive Outlook

    I have been working at Baystate Health full-time (More than 3 years)

    Pros

    Baystate is a great place to work

    Cons

    starting salaries based on pay grades and vs years of experience and or a bachelor dregree


  8. "Patient Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Westfield, MA
    Current Employee - Patient Service Representative in Westfield, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great coworkers, and employee benefits

    Cons

    schedule is not consistent. no designated management

    Advice to Management

    can we get some.


  9. "Project Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CUSTODIAN II in Ludlow, MA
    Current Employee - CUSTODIAN II in Ludlow, MA
    Approves of CEO

    I have been working at Baystate Health full-time (More than a year)

    Pros

    The benefits are very good.

    Cons

    Workflow not organized, short staffed.

    Advice to Management

    Hire and organize workflows


  10. Helpful (5)

    "The TITANIC of Healthcare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MA
    Current Employee - Anonymous Employee in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers become like family. Some of the managers are nice. When management is happy its a great place to work. Decent pay.

    Cons

    Benefits keep getting cut more and more each year. Over 400 people were laid off so far in 2016. People I have worked with for decades are suddenly gone and replaced by per diems with no benefits or experience. I have been at Baystate for over 30 years and I worry every day if I will have a job next week. I don't think I will survive the next round of layoffs planned in 2017. Current management regime is totally oblivious to employee concerns.

    Advice to Management

    Fire all of the new VPs you keep bringing in. They aren't doing any good. Learn how to work WITHIN a budget and stop blaming the government for everything. Stop making music videos and talking about Employee Engagement. No one cares. We just want to work and keep our jobs. You can't preach about employee engagement and then ignore employees when you see them in the halls. Thats why people keep quitting.


  11. "Great Hospital"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Surgery Resident in Springfield, MA
    Former Employee - Surgery Resident in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love my co-workers. Everyone worked as a team. Could speak up to supervisors without getting reprimanded.

    Cons

    Busy place. Sometimes too many patients and felt that they were getting enough attention.

    Advice to Management

    Continue listening to your employees.


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