Bazaarvoice Reviews | Glassdoor

Bazaarvoice Reviews

Updated August 14, 2017
309 reviews

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309 Employee Reviews

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Pros
Cons
  • You need to assert your own work life balance (in 10 reviews)

  • I get no face time with senior leadership, and as a result, I never get rewarded the way a "real" employee would (in 9 reviews)

More Pros and Cons

  1. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Austin, TX
    Current Employee - Senior Software Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (Less than a year)

    Pros

    This is by far the best place I have worked. The equipment and technologies we work on are cutting edge and we get to work with some of the smartest people in the business. Great work/life balance.

    Cons

    The healthcare and benefits could be better, but I think thats the way the market is right now.

    Advice to Management

    Thanks for keeping us engaged and informed. Keep doing what you do.


  2. Helpful (5)

    "Potential squandered by lack of leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Austin, TX
    Former Employee - Senior Product Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bazaarvoice full-time (More than a year)

    Pros

    There used to be some smart people there. Emphasis on "used to be."

    Cons

    No longer smart people there. Ridiculously poor leadership. Zero vision.

    Advice to Management

    Try to sucker someone into buying the company quickly before it loses all semblance of value.

  3. "Great at-home work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bazaarvoice part-time (More than a year)

    Pros

    Excellent schedule, helpful and attentive supervisors.

    Cons

    Too many clients/changing clients to remember all guidelines accurately.


  4. Helpful (3)

    "content analysis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Analyst in Austin, TX
    Former Employee - Content Analyst in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bazaarvoice part-time (More than a year)

    Pros

    work from home in your Pjs.

    Cons

    terrible pay
    having a coach over you that can be demeaning.
    initially a very terrible boss that later for switched to a nicer boss.
    boring and tedious work

    Advice to Management

    why require a bachelor's for this job that pays nothing?


  5. Helpful (16)

    "Circus Act"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Care Specialist in Austin, TX
    Current Employee - Client Care Specialist in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (Less than a year)

    Pros

    Culture, Whole Foods and Vacation Policy

    Cons

    Working on the Front Door (Client Care) is like riding a roller coaster. Your day is based off the emotions of the manager and you can be tossed to the side in a second - even with the best numbers. Favorites are played and friends are lost. Manager has fooled everyone into thinking they are capable, but just sits in the office and gossips. Manager gives false hopes to getting promoted, but takes credit even when you're the one who put in the work.

    Advice to Management

    1. Focus more of facts and be more consistent. 2. Get a pulse on your team.


  6. "Remote Team"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Bazaarvoice part-time (More than a year)

    Pros

    Flexible hours. Once established can work remotely from anywhere with internet access.

    Cons

    Pay is not great, little communication with corporate. Feels like an independent contractor

    Advice to Management

    More interaction with remote workers (information about how the company works, product development, how company functions outside of the remote groups).


  7. Helpful (3)

    "Fine for a part time, work from home job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Moderator in Austin, TX
    Former Employee - Moderator in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bazaarvoice part-time (More than a year)

    Pros

    work from home, constant feedback, liked the supervising staff

    Cons

    hours were not flexible, work was "graded" by others at your level and there was no way to change their scoring of your work

  8. Helpful (1)

    "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bazaarvoice full-time

    Pros

    Nice Parking
    Good People
    free snacks
    Good culture

    Cons

    Bad structure
    Bad benefits
    Very corporate


  9. Helpful (6)

    "Wolf in sheeps clothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bazaarvoice full-time (More than 3 years)

    Pros

    Love the building, nice to have snacks provided. There is a great deal if talent and hard working people, especially the engineers.

    Cons

    Department Managers lack training, hence high turnover. This company does not value it's employees. Think twice before going to work for them.

    Advice to Management

    Better training on department level, this is why so many people are still leaving the company.


  10. Helpful (3)

    "Great company who has come out of a bad valley and is working it's way back up the mountain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Director in Austin, TX
    Current Employee - Client Success Director in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (More than 3 years)

    Pros

    First, the client list is amazing. Sure, there's some difficult clients to attend to, but the work many of my clients are doing and their cooperation with our recommendations is unreal. We get to be a part of really great work and truly get to partner with our clients. It helps that our products provide real value to clients and truly aren't a passing fad.

    The people are amazing (with rare exceptions). I'm always amazed by my teammates, and I feel like people have my back.

    The managers I've had during most of my time have been incredible (transparent, truly invested in my growth, and never micro-managing). Leadership trusts people to do their job--including offering a great telecommuting policy and allowing people to work alternate hours to accommodate Austin traffic and general life needs. Our vacation policy is incredible (as long as you don't abuse it, it's "unlimited"). Essentially, if you act like an adult, you get treated like an adult.

    I truly believe in the vision that the ELT has put together. We have amazing data based on people's actual shopping habits, and I think that will provide incredible value to our clients moving forward (and ultimately provide better, more relevant advertising experiences and personalization for consumers).

    Cons

    While we've grown a lot in our ability to work across departments/teams, there still can be a lot of frustration with it at times. Usually, it comes down to specific people (especially leaders who don't set a good tone for their team) than full departments.

    The company was slow to recognize the need to expand on it's core products. When I first started, the goal was to expand by adding other SaaS products (some of which just felt like add-ons). Since then, the company has caught onto the value of providing more managed services to clients and capitalizing on the amazing treasure chest of shopper data we have. We should have been ahead of it, but I think a lot of progress and innovation was slowed by BV's issues with the Department of Justice a few years ago. After replacing all of the old/original leadership whose hubris led us astray, Gene and the current ELT have built a good vision. Regardless, we should be in the position we're in now 1-2 years ago.

    Advice to Management

    Move on from mid-level leaders who aren't performing and aren't team players.


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