Bazaarvoice Reviews | Glassdoor

Bazaarvoice Reviews

Updated September 20, 2017
314 reviews

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314 Employee Reviews

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Pros
Cons
  • No trust of senior leadership of the department (in 8 reviews)

  • High turnover of employees in many areas (in 7 reviews)

More Pros and Cons

  1. Helpful (16)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Success Director in Austin, TX
    Former Employee - Client Success Director in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Snacks and nice new office

    Cons

    Petty politics, blatant squandering of funds, no clear vision, rhetoric over strategy, disconnected leadership, soloed teams, extreme favortism towards sales department, frat-house environment

    Advice to Management

    Jump ship; it's beyond saving


  2. Helpful (4)

    "Very Bright future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Engineering in Austin, TX
    Current Employee - Director of Engineering in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (More than 3 years)

    Pros

    The best engineering leadership I've ever worked with. I see and hear regular conversations along the lines "is this the most important thing we should be working on?" They're more than willing to take suggestions and recommendations and consider them fully whether it's about a technology approach, a process, features, technical improvement, etc. We do a lot of cool stuff, but everyone tries to be truthful to the question, "is this the most important thing I can be working on". I think I work with some amazingly smart people that can solve very hard problem that gets thrown their way and we have an amazingly collaborative and open environment with teams helping other teams very regularly. Those folks that are good, dedicated, have a great sense of urgency, and work ethic will grow at BV.

    Cons

    I would like to see the rest of the company getting involved in helping determined whether R&D is doing the right thing, but it doesn't always feel like they have stacked hands and are driving towards the same goal. It does feel a bit frustrating when we know spending money is going to save more in the long term 6-12 months, but we are unable to get the financial support to experiment. On some specifics... The 401k matching is lacking, yes there is some, but is not great, health care cost are going up and BV's has been costing me more each year. It's annoying how much we pay in and the cost for doctors, physical therapy limitations, pharmacy, specialist, etc.

    Advice to Management

    You have an amazing asset on your hands. Not just the data on the diverse shoppers that NO ONE else in the world has...not FB, Amazon, Google, or anyone else. You have an amazingly capable engineering organization. Make sure the are compensated at or above the market rate...salary, bonuses, stock, and Benefits.

  3. Helpful (4)

    "Progressing...SLOWLY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Generous compensation, new key hires that want progress. Strong product, support and customer groups. Extremely smart engineers. CEO is very engaged and understands what needs to be done.

    Cons

    Misguided "I think this will work" leadership. Inability to complete anything. Engineers are overpaid and led to believe they run the show. Unfortunately, that leads to large, over-engineered solutions with no affect on business goals. Ignored client requests to focus on core products and instead the focus has been on an untested, unknown user market with shopper advertising. That path has caused every other part of the business to suffer. Its basically a Convio club and if you arent formerly an employee of that company, you arent given any opportunities to succeed. Too much Ra-Ra leadership and not enough accountability. CEO is not told the realities.

    Advice to Management

    Listen to the experience of those you hired. Remove the fear and become the industry leader you are. Stop guessing and letting engineers make all the decisions. When every engineer is labeled a 'top performer' yet nothing ever gets to clients, reexamine why that is. Build accountability in the teams. Open culture is a joke. Its open as long as you agree.


  4. Helpful (1)

    "Have grown to love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Executive in Austin, TX
    Current Employee - Enterprise Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (More than 3 years)

    Pros

    The company as unique culture, family atmosphere, and a great energy. The leadership, especially in sales up through our CRO and CEO, is excellent and that's always the factor I look at first.
    They company is evolving in the right direction. As a matter of fact, the company has evolved a tremendous amount in my 3 years. It is more fluid than any company I have worked for in the past.
    They are investing in the right areas, as willing to pull back on initiatives that did not pan out, and in that sense they are working a grand experiment, albeit a well-informed one.

    Cons

    At first I was a little wary because I felt a bit like an outsider. However, the (very) few people that contributed to that have since left the business and BV is now stacked with a welcoming vibe.
    For my role in particular, sales do not rain from the sky. Every battle is hard fought, emotionally draining at times, and complex. That's both a con and pro I suppose, but the bottom line is you have to be a true sales person to succeed. By that I mean someone who appreciates and understands the craft of sales, someone that sees it as a career, not a job. For those people, BV is a great place to work.

    Advice to Management

    Be a bit more transparent in the true expectations for a new program, as opposed to telling employees that it's going to be an overnight game-changer and then secretly admitting that it will be an arduous process of change, course correction, and evolution.


  5. Helpful (7)

    "unforgiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Content Analyst in Austin, TX
    Current Employee - Content Analyst in Austin, TX
    Doesn't Recommend

    I have been working at Bazaarvoice part-time (More than 5 years)

    Pros

    Can work this job around other activities and family life.

    Cons

    As this job is purely performance driven there is no leniency towards personal matters. After every summer my pay grade drops to a couple more mistakes due to kids being home. So the pro above is also the con. Pay is already very low as it is. Company expects 100% commitment and concentration at all times which is unrealistic while working from home. This only applies to the large work force working from home. It appears that people working in house work hard, but they have a great social aspect and get all kinds of freebies and benefits that the larger part of the work force, which is remote, is being excluded from. Careerwise this is a dead end job, too. No way to move to another position while being remote.

    Advice to Management

    Seriously? In my long tenure with this company things have only gotten worse for the remote team. Expectations keep going up, but rewards don't. Tenure bonus/gift of $125 is now taxable and the $5 Amazon gift card for birthdays has gone away. What is the inhouse team sacrificing or getting taken away?

    Bazaarvoice Response

    Aug 23, 2016 – VP, Content Integrity & Insights

    Thank you for your years of moderation with Bazaarvoice and for taking the time to write a review. Bazaarvoice’s content analyst positions are exceptional part-time, work from home opportunities... More


  6. Helpful (1)

    "Flexible, Friendly but Highly Results Driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Content Analyst in Pittsburgh, PA
    Current Employee - Content Analyst in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly, provides in-depth training some of the best remote training I've experienced so far.

    Cons

    My role requires absolutely constant, fingers glued to the keyboard typing for hours so I worry a little bit about that for my wrists...Also this is not a job for those who are not highly results driven, and you must remain very alert after reading hundreds of reviews in order to stay under their "failure" rating (aka max amount of mistakes allowed to make).

    Advice to Management

    Honestly I more or less knew what I was getting into with this so I can't complain, however I will say the Workday system and timesheet system is not incredibly user friendly. Other systems exist that might be a little more efficient for all parties involved.


  7. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Divisional Vice President in Austin, TX
    Current Employee - Divisional Vice President in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Innovative products. Great culture. The business is growing, and our media and SaaS business have a ton of opportunity for sales folks.

    Cons

    High expectations. But this isn't really a con in my mind. We expect a lot, but it is because there is so much opportunity currently.

  8. Helpful (8)

    "Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Moderator in Austin, TX
    Former Employee - Moderator in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bazaarvoice (Less than a year)

    Pros

    Ability to work from home

    Cons

    - low pay
    - unrealistic expectations for new hires
    - management is just...bad
    - disorganized training, irritating/boring training videos
    - no room for advancement
    - remote employees treated very poorly

    Advice to Management

    Train your managers to be less cold and more receptive to questions and concerns from trainees. Perhaps explain to them that new employees won't know everything immediately and that there is a learning curve. Treating new hires like morons when they have questions about time sheets or when they "dare" to contact tech support when their passwords isn't working doesn't exactly sell your company as employee-friendly.

    Bazaarvoice Response

    Sep 6, 2016 – VP, Content Integrity & Insights

    Thanks for taking the time to write a review as a former employee. As you noted, Bazaarvoice’s moderator positions are great part-time/work from home opportunities and they pay based on performance... More


  9. "3 Years Later and Still Loving BV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (More than 3 years)

    Pros

    Bazaarvoice is the first company where I've been able to really lead from whatever position I'm in. Love being able to take initiative, test out new ideas, and make my role my own. The people here are the smartest I've ever worked with... The new office with a Whole Foods on site isn't bad either.

    Cons

    There have been ups and downs but I'm generally excited about the direction the company is headed.


  10. "Rewarding and Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (More than 3 years)

    Pros

    i have worked for bv for almost 4 years. it's a challenging environment, but in a good way. the team really cares about the work that we do and we have a lot of fun doing it. the leadership team has good direction and is open to feedback. there is significant career growth opportunity for good performance, and i have taken advantage of a promotion since i've been here. i also truly believe we have a great vision for the org which motivates me to stay.

    Cons

    we have a lot of smart people and high performers here. this could be perceived as a con because there is competition to move up. but hey, i'd rather be surrounded by smart people with ambition than not.

    Advice to Management

    continue to invest in more services that we can offer and continue to believe in us


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