Bazaarvoice Reviews | Glassdoor

Bazaarvoice Reviews

Updated November 25, 2017
318 reviews

Filter

Filter

Full-timePart-time

318 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • recent management change after which a lot of long-term employees left, high turnover of staff (in 8 reviews)

  • No more unlimited vacation time, no bonuses, no birthday or anniversary bonus (in 7 reviews)

More Pros and Cons

  1. Helpful (16)

    "Not a Good Place to Work Anymore."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Analyst in Austin, TX
    Current Employee - Content Analyst in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bazaarvoice (More than 3 years)

    Pros

    Work from home position.

    Cons

    This used to be a great place to work. It had a great start-up spirit. It was innovative and they treated the employees quite well. Now, not so much. All perks of the job are gone. No more unlimited vacation time, no bonuses, no birthday or anniversary bonus. Virtually no perks for the employees who are kept as part-time employees year after year. They pay is poor. They want the content analysts to have college degrees and many provide foreign language services. It is not an industry standard pay, maybe barely a minimum wage, as the employees have to pay for their own computer, internet and other home office associated costs. I have been there over 4 years and the content analysts don't even get index increases. The character per hour rating is degraded and diluted to the degree that you cannot keep up with the character per hour requirements. All communications with the in-house are negative.

    Advice to Management

    Bring back unlimited vacation time. This is a part-time job, people have other jobs so it would be great if the flexibility was there. Reward people. The pay is just pathetic for what is required from the employees. Fix the software, it seems like it has never worked as planned. Fix the pay structure. The unfairness of incorrect failbacks has always been the content analysts' pet peeve.


  2. Helpful (17)

    "Syndication Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Syndication Analyst in Austin, TX
    Former Employee - Syndication Analyst in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bazaarvoice part-time (Less than a year)

    Pros

    Bazaarvoice has an established telecommuting staff.

    Cons

    The pay is extremely poor for this position. You could make as much working at the grocery store. This is labeled as an Analyst position, but there's not a whole lot of analyzing going on. It's more like a technician position. For a position that requires computer literacy, the pay is just much too low. It needs to be $15/hour minimum.

    Advice to Management

    The leadership emphasized that "communication is key" in a telecommuting position, but this was not what happened in practice. They seemed to get annoyed with any communication from me (even a single email). Made me feel like I had too many questions. There were two occasions where leadership thought I had made a mistake in my work, but it turns out that I was correct. The leadership group definitely did NOT like that; they made me feel like any communication from me was talking back to them.

  3. Helpful (6)

    "Growing Pains...Always"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Austin, TX
    Former Employee - Sales Director in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bazaarvoice full-time (More than a year)

    Pros

    Smart people, good benefits, great new offices

    Cons

    Management is bad! Need to reinvent themselves a little as a company.


  4. Helpful (1)

    "Great Telecommuting Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Content Analyst
    Current Employee - Content Analyst
    Recommends
    Neutral Outlook

    Pros

    Flexibility
    Solid pay that increases with performance
    Clear goals, so we understand what is expected

    Cons

    Work can get very monotonous

    Advice to Management

    Do what it takes to keep good workers as the nature of these analyst positions demands a steady workforce to maintain high-quality results


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Austin, TX
    Current Employee - Engineer in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bazaarvoice full-time (More than a year)

    Pros

    Unlimited vacation (within reason of course)
    Fun and friendly atmosphere
    Flexibility to work remotely

    Cons

    Tightening of the belt atmosphere as of late
    Feeling of uncertainty when it comes to job security
    Stock - what stock?


  6. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook

    I have been working at Bazaarvoice full-time

    Pros

    Whole Foods, free drinks, fun people, good pay, new office

    Cons

    layoff, senior leadership, budget, secrecy, re-orgs


  7. Helpful (16)

    "A paycheck, not much else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Analyst in New Brunswick, NJ
    Current Employee - Content Analyst in New Brunswick, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bazaarvoice part-time (More than a year)

    Pros

    ability to work remotely
    can set own schedule (within reason)

    Cons

    management abrupt and unapproachable
    lack of recourse when issues occur
    lack of inclusiveness for remote employees
    low wages for work
    no opportunity for growth

    Advice to Management

    Begin treating your remote employees like members of the so-called family. Try to find ways to include them in the culture. Receiving an invitation to an event in Austin, TX when I'm based out of my home hundreds of miles away is kind of an out of touch slap in the face.

  8. Helpful (11)

    "Company is slipping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Austin, TX
    Former Employee - Director in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bazaarvoice full-time (More than a year)

    Pros

    Autonomy and no vacation policy

    Cons

    Strict process policy, department re-orgs, lack of long-term vision, and poor investment decisions

    Advice to Management

    Get your s#!t together. You had a great culture and happy employees, but good people wont stay if you continue to manage them poorly and stock continues to plummet. You have a great product, but there must be a long-term vision in order to sustain the business.

    Bazaarvoice Response

    Jun 17, 2016 – CEO

    Thanks for your review as a former BV employee. We’re glad to hear you enjoyed our autonomy and vacation policy when you were here. Bazaarvoice is a company undergoing a transformation. Instead of... More


  9. Helpful (2)

    "Sales Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Austin, TX
    Current Employee - Sales Director in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great culture, un environment, good product!

    Cons

    Growth YOY is struggling, long on-boarding, but quick to terminate

    Advice to Management

    Remember we're all human

    Bazaarvoice Response

    May 24, 2016 – Chief Revenue Officer

    We absolutely are all human. But we still must perform in order for our company to continue to grow. The culture at Bazaarvoice is built on our value of performance, so we ensure extensive... More


  10. Helpful (1)

    "Rocky Road but great culture, assets and the future is bright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at Bazaarvoice full-time (More than 3 years)

    Pros

    The Bazaarvoice team is fun, they are truly an Austin based company in terms of culture. They've built great partnerships with their customers and the company is really well positioned long term.

    Cons

    Due to some "birth defects" in terms of architecture at the formation of the business and over focus on sales during the first half decade, the company hit some rocky roads but the new management is doing great work to rectify that and get the business growing again.

    Advice to Management

    Stick with the strategy, don't give up, it feels rough now but long-term the company will be in a better position.

    Bazaarvoice Response

    Jun 17, 2016 – CEO

    Thank you for taking the time to write a review. I appreciate you acknowledging the work we’ve been doing to get focused back on growth versus maintaining the status quo. Keep rooting for us and... More


Showing 318 of 340 reviews
Reset Filters