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Bed Bath & Beyond Customer Service Trainer Reviews

Updated October 19, 2017
23 reviews

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Customer Service Trainer

3.8
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Bed Bath & Beyond CEO and Director Steve Temares
Steve Temares
9 Ratings

Employee Reviews

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Pros
Cons
  • Of course it is retail so the schedule for work life balance (in 85 reviews)

  • They really don't like making people full time (in 136 reviews)

More Pros and Cons

  1. "Customer Service Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer in Pueblo, CO
    Former Employee - Customer Service Trainer in Pueblo, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bed Bath & Beyond full-time (More than 3 years)

    Pros

    I truly enjoyed my time at Bed Bath and Beyond. It's a good company to work for if you are looking for a first-time job or needing to return to the workforce.

    Cons

    Working for Bed Bath and Beyond is RETAIL! If you can't handle working with the public in this fashion it's NOT the place for you.


  2. "Customer Service Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Trainer in Manchester, NH
    Current Employee - Customer Service Trainer in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bed Bath & Beyond full-time (More than 5 years)

    Pros

    Energetic Staff, As the CST you get to be the store cheer leader, and information guru. Its a great feeling knowing everything you do or every person you train has a direct impact on the success of the store. The company IS headed in a great direction and do not let the stock price worry you. We are an all CASH company, and there are ZERO stores that are losing money. Decent pay if you negotiate, and great opp. if you work hard.

    Cons

    Tasks that are in your job description can be difficult to do as your often the first person to be a cashier if your calls out (Though you are the best sales person in the store) and although service is our culture, you are the person who instills that and you can get alot of push back in your position.

    Advice to Management

    do what your SM and DCST or DM want of you. They have the biggest say of if you get promoted. Many trainers do get promoted. Focus on what is going to get you the biggest bang for your buck when planning your weekly training.

  3. "It's a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Trainer in Boca Raton, FL
    Current Employee - Customer Service Trainer in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bed Bath & Beyond full-time (More than 8 years)

    Pros

    Full benefits, health, dental, eye, life insurance, 401k, stock options. Promote from within mentality. In position training and fast track training.

    Cons

    Depending on the location and the management, there are different rules for dress code and conduct. No across the board dress code (although there is one mandated in the hiring manual)

    Advice to Management

    You know the really good employees? Give them praise for their good jobs. Those mediocre employees? Teach them how to do it better, and then give them praise for a job well done. It'll turn those mediocre employees into great ones and the great ones into valuable assets that you will love having on your team.


  4. Helpful (2)

    "Over worked, Under paid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer in Jackson, TN
    Former Employee - Customer Service Trainer in Jackson, TN
    Doesn't Recommend
    No opinion of CEO

    I worked at Bed Bath & Beyond part-time (More than a year)

    Pros

    Good environment for self starters

    Cons

    Asked me to take on a full time position with part time hours and open availability and asked me to step down when I picked up a second job.

    Advice to Management

    Get your priorities in order, unhappy employees make for unhappy customers


  5. Helpful (4)

    "Great at first. Depends on the store manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer in Houston, TX
    Former Employee - Customer Service Trainer in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bed Bath & Beyond full-time (More than 3 years)

    Pros

    Some of the people you meet are great. If you have a good store manager it will be a fun and positive place to work.

    Cons

    Some managers make the job way more stressful than retail needs to be. The discount sucks, only 20% off your entire purchase. Basically the same thing they give customers. Corporate and district staff doesn't really care about their associates, but expects them to make sales.

    Advice to Management

    Make sure your store managers are mature before promoting them. Stop being cheap and pay your associates more.


  6. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Trainer
    Current Employee - Customer Service Trainer
    Recommends
    Positive Outlook

    I have been working at Bed Bath & Beyond full-time (More than 5 years)

    Pros

    Good inventory system
    Flexible time scheduling

    Cons

    Employee discount is the same as customer coupons


  7. Helpful (3)

    "Bed bath out look from the inside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Trainer in Orange, CA
    Current Employee - Customer Service Trainer in Orange, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Bed Bath & Beyond (More than 10 years)

    Pros

    Plenty of hours to work. High expectations

    Cons

    Regional and district Management has lost grasp of what customer service means.

    Advice to Management

    When walking stores make it a training environment and a helpful visit. Not a "gotcha you're doing this wrong", and then leave.

  8. Helpful (2)

    "No Committment to Internal Training or Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer/Manager in Knoxville, TN
    Former Employee - Customer Service Trainer/Manager in Knoxville, TN
    Doesn't Recommend
    Negative Outlook

    Pros

    Most of my co-workers were pleasant and had a team oriented attitude.

    Cons

    The management was a complete train wreck, little to no communication, poor time control and GM was a rude and condescending person.

    Advice to Management

    Put John in charge, Scott at #177 is not a nice person nor is he proficient at communication or time management.


  9. "Customer Service Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer in Novi, MI
    Former Employee - Customer Service Trainer in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bed Bath & Beyond (More than a year)

    Pros

    I loved working with the customers and trading the associAte on customer service and product knowledge.

    Cons

    Would prefer management shifts to be 8 hours, instead of 10 hours.

    Advice to Management

    N/A


  10. "Great Company.... POOR upper management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Trainer in Westbury, NY
    Current Employee - Customer Service Trainer in Westbury, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bed Bath & Beyond full-time (More than 3 years)

    Pros

    Great people (floor level associates) to work with.
    IF you can get full time, great benefits.
    GREAT culture

    Cons

    Upper management micromanages to death.
    Constant disregard for the actual worker.
    No connection with floor level associate and management
    Good 'ole boys club. (Upper management spend WAY to much time stroking each other's egos)

    Advice to Management

    Lift your head from the numbers (which you are misreading anyway) and connect with the people that ACTUALLY do the work!!!!