Bed Bath & Beyond Reviews | Glassdoor

Bed Bath & Beyond Reviews

Updated April 26, 2017
690 reviews

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2.9
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Bed Bath & Beyond CEO and Director Steve Temares
Steve Temares
155 Ratings

690 Employee Reviews

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Pros
Cons
  • As a salaried manager work life balance is non existent (in 74 reviews)

  • Not a lot of full-time opportunities (in 118 reviews)

More Pros and Cons

  1. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service in Cincinnati, OH
    Current Employee - Customer Service in Cincinnati, OH

    I have been working at Bed Bath & Beyond part-time (More than a year)

    Pros

    The hours & schedule can be flexible for school

    Cons

    Retail hours and holiday hours


  2. Helpful (2)

    "Great at first. Depends on the store manager."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Trainer in Houston, TX
    Former Employee - Customer Service Trainer in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bed Bath & Beyond full-time (More than 3 years)

    Pros

    Some of the people you meet are great. If you have a good store manager it will be a fun and positive place to work.

    Cons

    Some managers make the job way more stressful than retail needs to be. The discount sucks, only 20% off your entire purchase. Basically the same thing they give customers. Corporate and district staff doesn't really care about their associates, but expects them to make sales.

    Advice to Management

    Make sure your store managers are mature before promoting them. Stop being cheap and pay your associates more.


  3. Helpful (1)

    "Good part time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Eatontown, NJ
    Former Employee - Retail Sales Associate in Eatontown, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bed Bath & Beyond part-time (More than a year)

    Pros

    They provide adequate training and compensation

    Cons

    Hours vary too much. You will be expected to work almost full time during the busy seasons and then they will cut your hours so you don't achieve full time status.

    Advice to Management

    Open more full-time positions. You spend time and money on training associates. Unless you do more to keep them employed, this money is being wasted.


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  5. "Retail Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in San Francisco, CA
    Former Employee - Store Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bed Bath & Beyond full-time (More than 10 years)

    Pros

    Casual environment was great as well as the ability to order merchandise that you felt would sell well.

    Cons

    Stores did not receive enough hours to satisfactorily help customers or to complete heavy workloads. Managers expected to do too much of the physical work in their facilities because of tight labor constraints.

    Advice to Management

    Add labor to stores so that managers and their subordinates can be successful in building sales, complete heavy daily workloads, and actually be able to give customers their full attention.


  6. Helpful (4)

    "its retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in New York, NY
    Current Employee - Associate in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bed Bath & Beyond full-time (More than a year)

    Pros

    The people I work with are great & genuinely like almost all of them, minus one or two. The managers are approachable. The job isn't hard, usual retail stuff like stock replenishment, cashiering, recovery, merchandising etc. Pretty flexible scheduling for a retail job. Decent employee discount. They give you classes on products so you know how to help customers better. The hours are pretty good, for full time at least. One or two closing shifts a week at most, mostly morning/day shifts.

    Cons

    Unrealistic expectations. They want us to give "excellent customer service", which if everyone in my store did exactly that...nothing in the store would get done. Corporate doesn't want us doing projects for half of the day. They want us to get x amount of orders in a day & a week. When we don't have stuff in the store but we have it online or we don't carry it at all, regardless if we know the answer already we still always have to go "let me check!", which to me is just a waste of not only their time but my time & they're all about "every minute counts!". We have to make sure we don't look "too busy" otherwise people might not ask us for help. Upfront we have to ask customers a number of questions that just make the whole check out process much longer when some people really only wanna come in & go asap.

    But they do expect us to make sure all stock replenishment is done, the shelves are stocked, the store is neat, all freight is put away before we open, certain departments need to be rotated or space needs to be made for new products coming in, all the while giving excellent customer service & floor associates doubling as backup cashiers because they never give stores enough hours to be properly staffed.

    Very poor manager communication, where as small as my store is & how few managers we have it's remarkable how some don't know about this or that but some others do. Or worse yet, some managers don't know how to do certain things that you a newer associate does know how to do.

    Not the best pay & then also regardless how hard you work everyone gets the same 20 cent raise even though some people are doing half of other peoples jobs.

    Customer service to the company essentially is kissing up to customers & just doing whatever they want, even when they shouldn't. To the point where we've returned things that aren't even sold in our store because the customer insists they bought it here. A lot of the customers have this entitled stuck up attitude that they can do whatever they want, say whatever they want & treat employees like garbage when we're not being unfair or difficult or rude or anything. I've had people yell at me because we were out of something & they don't understand the concept of stuff being out of stock for whatever reason thats out of our control & I can't say anything to them about how they're being disrespectful to me no matter how polite, I'm just supposed to smile & nod & apologize to them. Customers put rugs on the floor & step all over them, open up items & take stuff out of the packaging, & you can't really say anything about it. Same customer usually comes up to ask for an additional discount cause some small thing or another is wrong or damaged, usually just on the packaging they're going to take off regardless??

    Also the company has policies & such that...we just never enforce, we're always "accommodating" customers "just this once".

    Employees that need to be talked to about work performance are never really talked to even when everyone knows they're not doing their job 100% & they're making the people who do do their job right harder. They're not really held accountable for anything they don't do right. But people who do try their hardest to do their job right frequently have their mistakes or "needs improvement" things brought up, little to no mention of when you're actually doing your job well or you're going above whats expected of you because the managers are never around & don't pay attention to that stuff.

    Managers all have different ways of doing things which is fine, outside of when it's not their area of the store & then they just don't care to ask how that manager likes stuff done & they do it however they want to do it, which in turns causes a bit of drama/problems.

    Hours for part time associates can range from okay to not so great.

    Company likes to move people around even though they're performing well where they already are.

    If a customer complains about you, no matter how exaggerated their complaint is when it didn't happen that way, the customer is always in the right.

    Advice to Management

    Treat your employees better & stand by them, give better raises, hold employees that aren't doing their job accountable, pay attention & reward the ones that are, if someone is doing good where they are don't move them somewhere else, enforce your policies,


  7. "Strong Business Platform"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate in Newtown, PA
    Former Employee - Sales Associate in Newtown, PA

    I worked at Bed Bath & Beyond part-time (More than a year)

    Pros

    Can learn a lot if you have good managers. Always busy and never a dull moment. Can move up if you work hard and are smart, but some politics you will be dealing with. The store manager is the determined factor if it is a good store. If he/she is good you will have a good experience. Ask for $10 when asking for pay. That is the most you'll get but they will definitely go less if you allow it.

    Cons

    over work employees. Best employees are expected to have pressures of the managers without the pay. can be a very physical job if you work on and side, and not cashier. Managers don't always get a long. Depending which manager is on for the shift is which side will get crapped on lol.

    Advice to Management

    realize strong employees you have. great training. should improve the discount for employees.


  8. "Bed Bath & Beyond Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    Pros

    Some managers can be flexable with scheduling if you are a consistent and reliable worker . Very lenient with switching stores.

    Cons

    2 years in the company and I have only seen 1 associate given the opportunity for growth within the company . Many associates within my store have been working for BBB for over 5 years and are still store associates . Even managers who have been with the company for from 5 to 10+ years remain in positions similar if not the same position they were initially hired for .


  9. "Front End Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bloomington, IL
    Former Employee - Anonymous Employee in Bloomington, IL
    Doesn't Recommend
    Approves of CEO

    I worked at Bed Bath & Beyond full-time (More than 3 years)

    Pros

    If you work hard and take customer service seriously, you can move up in positions on a store level.

    Cons

    Turnover rate is high, and pay isn't as high as it should be for bridal consultants and positions higher up in store, considering the level of sales and expectations from the company.

    Advice to Management

    Consider the value of long term employees


  10. "Could be worse, could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in Union, NJ
    Former Employee - Marketing Associate in Union, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bed Bath & Beyond full-time (More than 3 years)

    Pros

    Good opportunity to work for a retailer that everyone knows (and loves). Most people are great to work with. Fun, relatable products to work with and talk about.

    Cons

    Very little in the way of formal training or education, limited benefits, old systems, old ways of thinking.. seems like some people are "stuck"

    Advice to Management

    Get flexible, invest in your people


  11. "Okay place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Folsom, CA
    Current Employee - Operations Manager in Folsom, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bed Bath & Beyond full-time (More than 8 years)

    Pros

    The best part of the job is the great people you get to work with.

    Cons

    50-53 hours per week and your 2 days off are always separated


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