Bell Canada Reviews | Glassdoor

Bell Canada Reviews

Updated June 27, 2017
1,319 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Bell Canada President and CEO George Cope
George Cope
553 Ratings

1,319 Employee Reviews

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Pros
Cons
  • Company does not provide any work life balance (in 61 reviews)

  • Some things are moving slowly because it's big company (in 26 reviews)

More Pros and Cons

  1. "Job is forever in jeopardy because of outsourcing jobs to Philippians"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bell Canada full-time (More than 5 years)

    Pros

    Benefits, RRSP's, Visits from Bell Media

    Cons

    Hours, Management, Nepotism, Jobs go overseas, difficult to communicate with overseas counterparts

    Advice to Management

    HIRE AND STAY IN CANADA. MOST OF THE FRAUD THAT HAPPENS IN CANADA COMES FROM THE OUTSOURCING BIG COMPANIES DO TO "SAVE" AND CUT CORNERS.


  2. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in North Vancouver, BC (Canada)
    Former Employee - Sales Consultant in North Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bell Canada full-time (More than 3 years)

    Pros

    Overtime pays good commission paid and vocation paid and plus fun training good for people want to start as a sales

    Cons

    Sometimes can be little pressure to hit a target at a slower store and depend on your manager if he can coach you well

  3. "Field Services Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Services Technician in Toronto, ON (Canada)
    Former Employee - Field Services Technician in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bell Canada full-time (More than a year)

    Pros

    work satisfaction
    flexible hours
    good number of working hours

    Cons

    salary
    place of work
    safety
    customer attitude
    less holiday
    overtime

    Advice to Management

    can improve it


  4. "Review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - good people to work with
    - recognized brand - cold calls are almost welcoming sometimes

    Cons

    - management often contradicts strategies which cab be frustrating

    Advice to Management

    more development


  5. "Great pay, bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Bell Canada part-time

    Pros

    -Great pay, with comission
    -Good benefits
    -Good training program
    -Great discounts in terms of phones and plans
    -Flexible hours and schedules

    Cons

    -Sales targets are a bit unrealistic
    -They treat their employees like commodities


  6. "Bell Canada - Customers & Employment seekers, look elsewhere."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Ottawa, ON (Canada)
    Former Employee - Customer Support in Ottawa, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bell Canada full-time (More than 5 years)

    Pros

    Decent wages, Routine schedule, Good work locations.

    Cons

    First of all, one is unable to concentrate on their career, when the constant worry of being laid off looms over their head. Bell Canada has been on a downward spiral for several years and all of the outsourcing they’ve completed has achieved little else, other than tarnishing their once glowing reputation. One look at social media and customers will see the truth; poor customer service, overbilling, communication difficulties with outsourced customer service representatives, product/service problems, broken promises and in general, a company failing live up to its self-proclaimed reputation. Don’t even get me started on their ‘Let’s Talk’ campaign which is nothing more than an overblown advertisement for the company, masked under the guise of bringing attention to mental health awareness.

    It simply isn’t possible to work for Bell, or have a steady career with them unless you’re someone like in a senior position, such as a VP. I worked for Bell for several years and after having been laid off, made every attempt to regain employment with them, to no avail. Last year, when my former department required more agents, I jumped at the opportunity to return. Unfortunately, no management beneath the VP is capable or permitted to make decisions of this nature. So, I appealed to her directly. She stated that while I had a glowing record and that several employees had spoken very highly of me, she couldn’t approve it. Many conversations and months later, she stated she was going to look into it. I couldn’t have been happier! Lip service, I guess… as that was in December of 2016. Unfortunate that I wasted so much of my time and energy trying to regain employment in what I’d always thought was a viable career. Valued, I most certainly was not.

    My message to all potential Bell customers and employment seekers is… look elsewhere. Bell Canada isn’t concerned with keeping jobs in Canada, nor do they care about dedicated employees. Bell wants to cut costs via automation and outsourcing. ‘Let’s Talk‘ about that.

    Advice to Management

    Hire dedicated employees such as myself and stop allowing disability abusers to supplement their income with Bell benefits while they have separate careers outside of Bell. I reported someone over two years ago and provided a tremendous amount of proof and you still allow it to transpire.


  7. "Run away !!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Toronto, ON (Canada)
    Current Employee - Senior Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bell Canada (More than 8 years)

    Pros

    You will earn the badge of working for this company

    Cons

    Pay is horrible
    Management is "yes boss" style so they will make you work like a slave
    They don't even hold a Christmas/holiday party - departments are always broke

    Advice to Management

    Management leaders like Rizwan and Dan needs to monitor how the teams are being managed. It should not always be about meeting the numbers, but sometimes about caring for their people. 9 years at this firm and now I regret my decision of sticking with Bell. They should focus on creating culture that motivates people to continue their career within the firm, creating environment that allows people to learn new skills, and in creating reasons for people to continue to help the firm flourish. Rather this is a typical example of a corporate.

  8. "Co-op, Project Delivery Financial Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing managers, great exposure with Excel, SAP, PowerPoint, etc. Work-life balance is perfect.

    Cons

    No cons found at all.

    Advice to Management

    Keep hiring students, Bell Business Markets is an amazing place for Co-op experience.


  9. Helpful (1)

    "Horrible company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bell Canada full-time

    Pros

    Compensation is decent and management can make or break how your experience is.

    Cons

    Company does not provide any work life balance. Treats employees like a number not a human. A lot of the workforce was off on stress leave.

    Advice to Management

    Treat your staff like a human being. Stop hiring as contract temporary part time to avoid paying benefits. Overseas cheaper labour doesn't necessarily mean better.


  10. "Chargé a la clientèle chez Bell Mobilité avec la société acticall (sitel)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chargé De Clientèle in Rabat (Morocco)
    Current Employee - Chargé De Clientèle in Rabat (Morocco)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bell Canada full-time (Less than a year)

    Pros

    L acquisition d une nouvelle culture québécoise en majorité mais canadienne en général

    Cons

    Les primes sont souvent rapidement enlevées et 24% de part patronale est enlevé du salaire


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