Benchmark Family Services Reviews | Glassdoor

Benchmark Family Services Reviews

Updated August 16, 2017
35 reviews

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2.1
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Benchmark Family Services Executive Director Shane Davis
Shane Davis
4 Ratings

35 Employee Reviews

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  1. "Great place to work, great goals and great standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benchmark has very high standards for both the foster parents and the caseworkers we hire. This can lead to some very intense interactions, but the lives and futures of foster children depend on how we do our jobs and how we monitor the homes we license.

    Cons

    Yes, there can be long hours involved, but the company expects the workers to flex those hours out. At times "micromanagement" is required when an employee is not paying attention to details, but those details are what can cause a successful placement or a failed one. Salary is in line with other non-profits organizations.

    Advice to Management

    I have found management to be fair and open to discussing issues that the employees are going through. They have been nothing but supportive of me and have compassion toward the employees.


  2. "Not a good first choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Benchmark Family Services full-time

    Pros

    PTO is great if you get to use it, and they allow for an hour lunch. Working with dynamic families and children.

    Cons

    Working late nights and weekends. A lot of driving and not enough reimbursement for mileage. No support in training for the position, when there is change in policies you are expected to make the change immediately with no new training. Get ready to be mistreated and talked to in a disrespectful way by management. One day they are supportive and the next day you are on your own with no support or guidance. There is a great lack of appreciation, respect, and integrity.

    Advice to Management

    Take some classes on how to manage a diverse population, provide support, and understand business etiquette. Learn how to support your staff and jump into the line of duty when things are getting behind because the office is short staffed, or there are too many fresh faces that are not given enough training to comply to all the demands of the job. Remember that it is about the children and not about the numbers. If the families are happy then they will tell a friend, and the business will grow itself. When you leave a sour taste in a parents mouth; it will lead to other parents leaving as well. Strong minded and supportive individuals make good managers.

  3. "Multiple positions throughout Indiana"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Benchmark Family Services full-time (More than 3 years)

    Pros

    Decent pay room for growth and movement within the company even opportunities between states. If a position isn't right for you they will move you to another.

    Cons

    Horrible soulless company. Their CEOs make in the millions a year for a non profit and treats foster youth like products to obtain to help grow their bottom line. They emphasize quantity over quality when it comes to foster homes. The more homes the more kids and the more kids the more money they make. If you want a rewarding job this is not it.

    Advice to Management

    Give yourself a pay cut. Focus on maintaining what you have and providing services to the kids you have instead of being money hungry. This practice has proven to be negligent.


  4. "Rewarding and stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benchmark Family Services (Less than a year)

    Pros

    Helping children of all ages

    Cons

    A lot of late hours


  5. Helpful (3)

    "Only accept this job if you're desperate, you will suffer."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensing Specialist in Houston, TX
    Former Employee - Licensing Specialist in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Benchmark Family Services full-time (More than a year)

    Pros

    Many PTO days, and working with the youth even though they aren't the company's top priority, they were mine.

    Cons

    Micromanaging, the higher ups literally don't care about the employees beneath them. They care about one thing and you'd think that thing would be the safety and care of the children. But you'd be wrong to think that. They only care about the numbers, money they get for each child, money they get for each home that will accept a child. They will license unqualified and sketchy foster parents just to make their "quarterly quote". They are unethical and all around terrible, terrible business professionals. If you can even call them professional. Would not recommend anyone accept a job there.

    Advice to Management

    Throw in the towel. They are already so far corrupted they would need to start over from the bottom up.


  6. "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Jonesboro, GA
    Current Employee - Office Manager in Jonesboro, GA

    I have been working at Benchmark Family Services full-time (More than 3 years)

    Pros

    Helping to provide stable in home care to foster children, is a feeling that will never get old.

    Cons

    It's, still social services. Burn out is a occupational hazard.


  7. "Fine if you are just starting out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Benchmark Family Services full-time

    Pros

    When I worked there the training was terrible but they were working on making improvements in that area. If you are right out of college and want to start your career in social services Benchmark is great. If you are looking for something long term it's not that place for you.

    Cons

    The management states that "It's about the kids" but it's not about placing the right kid in the right home. It's about putting any kid in any available home and outright lying to foster parents to get them to agree to take the placement of a child. The compensation for the licensing specialist and regional director are not based on the amount of work that you do but on the number of families that become licensed. These practices encrouages accepting families that are not worthy or having to falsify information in order to get people licensed.

    Advice to Management

    Reward people based on the work that they do.

  8. "Okay company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Benchmark Family Services full-time

    Pros

    Clients are the focus of the work.

    Cons

    long days, mandatory activities, unrealistic expectations


  9. "Worse job on planet earth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager
    Former Employee - Case Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Benchmark Family Services full-time (Less than a year)

    Pros

    There is NONE at all.

    Cons

    Unorganized, RD expect you to kiss there bottoms and they come in with NO experience trying to run things. Workers are messy, low pay, no over time pay, they barely want to pay. This agency is a joke. I would not recommend this job to anyone! Run while your degree is still fresh.

    Advice to Management

    This agency is a JOKE.


  10. "Foster parent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Foster Parent in McAllen, TX
    Current Employee - Foster Parent in McAllen, TX
    Doesn't Recommend
    Negative Outlook

    Pros

    I would say nothing because all i saw was negative behavior toward my self and other foster parents.

    Cons

    -Bad communication
    -Dont support foster parents
    -Told multiple lies
    -Given attitude by multiple workers
    -After complaining to regional director nothing was done.

    Advice to Management

    Hire new people in management and you may be able to keep more foster parents


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