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Benco Dental Reviews

Updated January 28, 2018
68 reviews

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3.2
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Charles Cohen
51 Ratings

68 Employee Reviews

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Pros
Cons
  • Middle and upper management care nothing about the people in the field (in 3 reviews)

  • Do not speak your mind, or attempt to say anything negative about how something is handled (in 2 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Benco Dental full-time

    Pros

    Great place to work, good support and room to grow.

    Cons

    Poor dental insurance considering our field


  2. Helpful (3)

    "Not the same company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Representative in New York, NY
    Former Employee - Territory Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benco Dental full-time (More than 10 years)

    Pros

    None anymore, place is bad now

    Cons

    Too many "metrics", lost equipment lines, low commission, management is awful, high turnover

    Advice to Management

    Let sales reps sell!

  3. "Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Benco Dental full-time

    Pros

    Advancement if you're noticed here.

    Cons

    The company is changing fast.

    Benco Dental Response

    Feb 5, 2018 – Talent Specialist

    Thank you for your feedback! We make it a priority to ensure all associates have a positive experience of employment here and take a lot of pride in giving individuals as many tools and resources to... More


  4. Helpful (7)

    "Company Just Not The Same"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Benco Dental full-time (More than 10 years)

    Pros

    My regional co-workers and manager. I consider them close friends and mentors. Not many other “pros” I can think of at this time.

    Cons

    This company is really lost. Upper management is focused on one thing and one thing only at the moment-becoming a $1B company. Yet, they keep implementing rules and changes such as logging call notes and other administrative types of work that take away face to face time with customers and actually SELLING something.
    We’ve recently been told our branch sales meetings will now be a day and a half long starting in 2018. I do not know the reason for this and cannot see how taking the entire sales force out of their territories even more can be productive , or benefit their goal of being a $1B company. Our customers want to see us. I imagine this new itinerary will cause considerable problems for single parents, reps who care for elderly parents, and others with similar family and personal responsibilities. I cannot believe upper management got together and decided this is a good idea. This shows just how out of touch they are. I’ve had a long and fulfilling career, and for the first time I find myself asking if I’m now working for the right company. I know other reps are feeling the same. Morale is low.

    Advice to Management

    I won’t waste my time offering advice. They simply will not listen. I would rather squander away time and huge amounts of money on failing programs and concepts then to admit they are wrong.


  5. Helpful (4)

    "Great culture, Other similar jobs pay better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benco Dental full-time (More than 5 years)

    Pros

    Great culture compared to other companies

    Cons

    Need good service technicians and equipment specialist sales person to help you be successful. If either of these support people are not solid, it can cause you to lose business and/or make increasing sales very challenging!

    Benco Dental Response

    Feb 5, 2018 – Talent Specialist

    Thank you for your feedback! Consistently ranked one of the best places to work, Benco has a continuous improvement culture driven by associate feedback. We pride ourselves on being an open and... More


  6. Helpful (1)

    "Territory representative"

    StarStarStarStarStar
    Former Employee - Territory Sales Representative
    Former Employee - Territory Sales Representative
    Doesn't Recommend
    Negative Outlook

    I worked at Benco Dental full-time (More than a year)

    Pros

    Easy schedule
    Everyone figured that
    Sales easy as customer orders online like amazon

    Cons

    #ME TOO
    Big good ol boys club

    Advice to Management

    Get some morals

    Benco Dental Response

    Feb 5, 2018 – Talent Specialist

    A perk to our sales roles is the flexible schedule. Taking advantage of our world-class tools and resources positions reps to not only be successful, but to enjoy a healthy work/life balance. After... More


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in New York, NY
    Current Employee - Service Technician in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benco Dental full-time (More than 3 years)

    Pros

    Family feel, everyone from local management to upper management is easy to talk to. Company truly values its employees.

    Cons

    Decentralized dispatch system sometimes routes technicians inefficiently

    Advice to Management

    Don't change to become more like "the other guys"

    Benco Dental Response

    Feb 5, 2018 – Talent Specialist

    GO BENCO! We are thrilled that you have had a great experience working here, thanks for sharing! Our service team has shared feedback on the system as well and we are listening. We will be making... More

  8. Helpful (6)

    "Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in East Orange, NJ
    Former Employee - Sales in East Orange, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benco Dental full-time (More than 8 years)

    Pros

    Very Few Now. It used to be work/life balance and ability to make as much as you chose to work. Now they nickel and dime you.

    Cons

    Want your time consumed with busy work, in putting data into a database so in the future they can move to a call center sales force and have all the info they need.
    Yet sales is a commission only job.

    Advice to Management

    Purge Chuck.

    Benco Dental Response

    Nov 7, 2017 – Senior Talent Spcialist

    With an uncapped commission plan, our sales reps can earn an unlimited income. We believe our commission plan to be fair and competitive; and in fact, we pay a higher amount on commission when... More


  9. Helpful (3)

    "Think twice, not what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittston, PA
    Current Employee - Customer Service Specialist in Pittston, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Benco Dental full-time (Less than a year)

    Pros

    Right now I can't think of any.

    Cons

    Can't talk to leadership without them sharing your personal conversations with your co workers that have an in with them. Forget about advancing, can only do that if you don't question or have a different opinion. Time off is only granted if their favorites don't want that day off. Try to better yourself by signing up for classes, can only do if leaderships favorites don't want to go.

    Advice to Management

    Wouldn't want to, you can't be human and be management.

    Benco Dental Response

    Feb 5, 2018 – Talent Specialist

    Thank you for your feedback. We are disappointed with the negative comments and wish your experience was more positive. As you mention, we have advancement opportunities, paid time off, and... More


  10. "Family culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Benco Dental full-time

    Pros

    Great co-workers, great company culture

    Cons

    Low pay for responsibilities, difficult work life balance

    Benco Dental Response

    Feb 5, 2018 – Talent Specialist

    Thank you for your feedback! Our associates play a key role in creating a great company culture. Benco strives to create an overall positive associate experience so we appreciate hearing that... More


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