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BenefitMall Reviews
202 reviews
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Approve of CEO
Scott Kirksey
23 Ratings
Pros
"no matter what and they believe in having work life balance" (in 5 reviews)
"Decent salary but only to make up for terrible working environment" (in 8 reviews)
Cons
"Upper management does not have one clue what people or what they are capable of" (in 12 reviews)
"My boss is constantly trying to cover up for lack of training me" (in 5 reviews)
Helpful (3)
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"Awesome Company to work for!!!!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at BenefitMall full-time (More than 10 years)
Pros
BenefitMall really cares about it's employees!!! I have worked here for over 15 years and could not be happier. I am always made to feel that my voice matters....no matter what and they believe in having work life balance!!!
Cons
I don't have any at this time...
Advice to Management
Keep doing what you are doing!! It's working.....
BenefitMall 2018-09-25 11:38 PDTHelpful (1)
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"Love the people I work with, loathe the person I work for!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI have been working at BenefitMall full-time (More than 10 years)
Pros
Pay is good. Free stuff during busy time but it all has the company logo on it.
Cons
The outsourcing of work to India is a little disappointing.
Advice to Management
Keep the jobs here in America. Get to know your people. Get rid of those pretending to lead and educate and promote those willing to lead.
BenefitMall 2019-01-07 21:42 PST![BenefitMall Logo]()
"Grunt"
StarStarStarStarStar- Work/Life Balance
- Career Opportunities
- Comp & Benefits
Doesn't RecommendDisapproves of CEOI have been working at BenefitMall full-time
Pros
People in the office are great
Cons
Too much work and no-one cares. Fired the only person that cared about this office!
Advice to Management
No reason to give advice, they won't listen.
BenefitMall 2019-01-09 06:04 PSTHelpful (4)
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"Towson office overstressed and worked like a call center"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI worked at BenefitMall full-time
Pros
Casual dress code, regular effort to improve technology, benefit options improving in 2019.
Cons
Limited room to actually advance, only transfer departments. Performance is based on metrics revolving around number and age of cases. Local managements only concern is that cases not be "too old" without being touched for reporting purposes. Easy system to maintain as long as your volume is sustainable, but you will receive no support if your case load is in excess of what you can manage. Creates a situation where salaried employees regularly work well in excess of posted hours just to try to keep up with the churn.
Management is largely indifferent to this problem or willing to see the nuance that some people work a higher volume which creates "old cases." From their perspective one person who receives and works 100 cases a month is a superior employee to someone who receives 200 and works 150.Advice to Management
You have people providing productivity reports who don't understand how to use or read the reports they're creating, which leaves out a lot of context. Workload being pushed on salaried employees is unsustainable and will result in continuing turnover in certain departments.
BenefitMall 2018-11-09 04:03 PSTHelpful (1)
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"Great Place to Work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at BenefitMall full-time (More than 10 years)
Pros
Lots of new products/services being rolled out. Competitive compensation and benefits. Flexibility to work around personal needs.
Cons
You better be ready to move quickly...work hard, play hard.
BenefitMall 2018-10-16 10:33 PDTHelpful (1)
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"Family-friendly, flexible"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at BenefitMall full-time (Less than a year)
Pros
In IT department, flexible schedule (I work 6:30-3:30)
Ability to WFH
Acceptable compensationCons
Large company means burocracy
Limited salary growthBenefitMall 2018-10-15 07:46 PDTHelpful (1)
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"Sales operations analyst"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI have been working at BenefitMall full-time (More than 3 years)
Pros
Loved the job. Great people and environment
Cons
Transferred my position to Dallas, Texas
BenefitMall 2018-10-09 11:43 PDTHelpful (1)
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"District Manager, Payroll Division"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at BenefitMall full-time (More than a year)
Pros
BenefitMall is by far the best payroll/HR company I have worked for. The robust suite of services, ease of use, current technology and incredible service team make my job so efficient. Truly the highest caliber of sales support I've experienced in my 18 years in the payroll industry. My Director of Sales supports the NorCal team to success year after year. The support of corporate is unparalleled as well. The sales training, marketing support and general accessibility to upper management creates an overall positive and fun environment.
Cons
None cons at this time
Advice to Management
Keep doing what you're doing. It works for me!
BenefitMall 2018-09-25 09:13 PDTHelpful (1)
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"Fantastic Sales Organization"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at BenefitMall full-time (More than 10 years)
Pros
Company offers great comp plans for its sales people. Offers room for advancement and career growth. They have a strong value proposition for small to medium sized business and with the backing of a new investor, has plans for explosive growth over the next few years
Cons
A few growing pains as they are merging two complimentary but distinct companies.
Advice to Management
Continue to develop and train your front line leaders
BenefitMall 2018-09-25 11:36 PDTHelpful (1)
![BenefitMall Logo]()
"High energy, exciting place to work!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at BenefitMall full-time (More than 10 years)
Pros
One of my favorite things about our organization is our shared commitment to provide our clients with Effortless Service. We continue to collaborate and work together to enhance the client experience and I get to contribute to those efforts on a daily basis. Our culture is one of teamwork, respect, support of common goals and personal accountability. I consider myself fortunate to work with a group of people I genuinely care about. It is motivating and exciting to be a part of such an energetic company!
Cons
We sometimes move so fast, we lose sight of the human element and don't communicate as effectively as we should or fully take into account the impact of the decisions on our front line. We are aware of this and are working on improvements so it won't be a con for long!
Advice to Management
Keep giving opportunities to the front-line employees to share their feedback and truly 'listen' to them; they have some great ideas and are anxious to share them.
BenefitMall 2018-09-25 11:37 PDT
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BenefitMall Response
Sep 25, 2018 – Director of Human Resources
Thank you for taking the time to leave your thoughts. Our culture is something that we are working to better everyday and it's exciting to see it's paying off. We thank you for your tenure with BenefitMall.... MoreLess