BenefitMall Reviews | Glassdoor

BenefitMall Reviews

Updated January 8, 2019
202 reviews

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3.3
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Scott Kirksey
23 Ratings

Employee Reviews

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Pros
  • "no matter what and they believe in having work life balance" (in 5 reviews)

  • "Decent salary but only to make up for terrible working environment" (in 8 reviews)

Cons
  • "Upper management does not have one clue what people or what they are capable of" (in 12 reviews)

  • "My boss is constantly trying to cover up for lack of training me" (in 5 reviews)

More Pros and Cons

  1. Helpful (3)

    "Awesome Company to work for!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director
    Current Employee - Sales Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BenefitMall full-time (More than 10 years)

    Pros

    BenefitMall really cares about it's employees!!! I have worked here for over 15 years and could not be happier. I am always made to feel that my voice matters....no matter what and they believe in having work life balance!!!

    Cons

    I don't have any at this time...

    Advice to Management

    Keep doing what you are doing!! It's working.....

    BenefitMall Response

    Sep 25, 2018 – Director of Human Resources

    Thank you for taking the time to leave your thoughts. Our culture is something that we are working to better everyday and it's exciting to see it's paying off. We thank you for your tenure with... More


  2. Helpful (1)

    "Love the people I work with, loathe the person I work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Towson, MD
    Current Employee - Analyst in Towson, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BenefitMall full-time (More than 10 years)

    Pros

    Pay is good. Free stuff during busy time but it all has the company logo on it.

    Cons

    The outsourcing of work to India is a little disappointing.

    Advice to Management

    Keep the jobs here in America. Get to know your people. Get rid of those pretending to lead and educate and promote those willing to lead.

    BenefitMall Response

    Jan 17, 2019 – Director of Human Resources

    Thank you both for your insight and for taking the time to provide feedback. We take meaningful leadership seriously and appreciate your comments.

  3. "Grunt"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at BenefitMall full-time

    Pros

    People in the office are great

    Cons

    Too much work and no-one cares. Fired the only person that cared about this office!

    Advice to Management

    No reason to give advice, they won't listen.


  4. Helpful (4)

    "Towson office overstressed and worked like a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Towson, MD
    Former Employee - Anonymous Employee in Towson, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at BenefitMall full-time

    Pros

    Casual dress code, regular effort to improve technology, benefit options improving in 2019.

    Cons

    Limited room to actually advance, only transfer departments. Performance is based on metrics revolving around number and age of cases. Local managements only concern is that cases not be "too old" without being touched for reporting purposes. Easy system to maintain as long as your volume is sustainable, but you will receive no support if your case load is in excess of what you can manage. Creates a situation where salaried employees regularly work well in excess of posted hours just to try to keep up with the churn.

    Management is largely indifferent to this problem or willing to see the nuance that some people work a higher volume which creates "old cases." From their perspective one person who receives and works 100 cases a month is a superior employee to someone who receives 200 and works 150.

    Advice to Management

    You have people providing productivity reports who don't understand how to use or read the reports they're creating, which leaves out a lot of context. Workload being pushed on salaried employees is unsustainable and will result in continuing turnover in certain departments.

    BenefitMall Response

    Dec 18, 2018 – Director of Human Resources

    Thank you for taking the time to provide feedback. As part of our continued growth at BenefitMall, we are consistently seeking to tweak our processes to enhance our culture of success and understand... More


  5. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Director, Central Texas in San Antonio, TX
    Current Employee - Market Director, Central Texas in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BenefitMall full-time (More than 10 years)

    Pros

    Lots of new products/services being rolled out. Competitive compensation and benefits. Flexibility to work around personal needs.

    Cons

    You better be ready to move quickly...work hard, play hard.

    BenefitMall Response

    Dec 18, 2018 – Director of Human Resources

    Thank you for your dedication to the company. At BenefitMall, we recognize our employees are our best asset and your tenure speaks to our culture. Our industry does move quickly and working hard... More


  6. Helpful (1)

    "Family-friendly, flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Dallas, TX
    Current Employee - Software Developer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BenefitMall full-time (Less than a year)

    Pros

    In IT department, flexible schedule (I work 6:30-3:30)
    Ability to WFH
    Acceptable compensation

    Cons

    Large company means burocracy
    Limited salary growth

    BenefitMall Response

    Dec 18, 2018 – Director of Human Resources

    Welcome to the BenefitMall family! We appreciate your time in posting your experience thus far and hope you continue to provide feedback. We are committed to earning compliments and can only do that... More


  7. Helpful (1)

    "Sales operations analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Operations Analyst in Miramar, FL
    Current Employee - Sales Operations Analyst in Miramar, FL
    Recommends
    Approves of CEO

    I have been working at BenefitMall full-time (More than 3 years)

    Pros

    Loved the job. Great people and environment

    Cons

    Transferred my position to Dallas, Texas

    BenefitMall Response

    Dec 18, 2018 – Director of Human Resources

    Thank you for taking the time to leave a review and provide insight. We are always happy to hear the ways our work environment reflects our company culture across the country and know it is... More

  8. Helpful (1)

    "District Manager, Payroll Division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager, Payroll Division in San Francisco, CA
    Current Employee - District Manager, Payroll Division in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BenefitMall full-time (More than a year)

    Pros

    BenefitMall is by far the best payroll/HR company I have worked for. The robust suite of services, ease of use, current technology and incredible service team make my job so efficient. Truly the highest caliber of sales support I've experienced in my 18 years in the payroll industry. My Director of Sales supports the NorCal team to success year after year. The support of corporate is unparalleled as well. The sales training, marketing support and general accessibility to upper management creates an overall positive and fun environment.

    Cons

    None cons at this time

    Advice to Management

    Keep doing what you're doing. It works for me!

    BenefitMall Response

    Dec 18, 2018 – Director of Human Resources

    Thank you for taking time to provide your review. It is great to read all the outstanding things you have to say and have experienced at BenefitMall. It is employees like you who help us fulfill our... More


  9. Helpful (1)

    "Fantastic Sales Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BenefitMall full-time (More than 10 years)

    Pros

    Company offers great comp plans for its sales people. Offers room for advancement and career growth. They have a strong value proposition for small to medium sized business and with the backing of a new investor, has plans for explosive growth over the next few years

    Cons

    A few growing pains as they are merging two complimentary but distinct companies.

    Advice to Management

    Continue to develop and train your front line leaders

    BenefitMall Response

    Dec 18, 2018 – Director of Human Resources

    Thank you for your dedication to the company. We appreciate your insight and the time you’ve taken to provide feedback. BenefitMall is excited for our continued growth and our tenured employees, like... More


  10. Helpful (1)

    "High energy, exciting place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Phoenix, AZ
    Current Employee - Operations Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BenefitMall full-time (More than 10 years)

    Pros

    One of my favorite things about our organization is our shared commitment to provide our clients with Effortless Service. We continue to collaborate and work together to enhance the client experience and I get to contribute to those efforts on a daily basis. Our culture is one of teamwork, respect, support of common goals and personal accountability. I consider myself fortunate to work with a group of people I genuinely care about. It is motivating and exciting to be a part of such an energetic company!

    Cons

    We sometimes move so fast, we lose sight of the human element and don't communicate as effectively as we should or fully take into account the impact of the decisions on our front line. We are aware of this and are working on improvements so it won't be a con for long!

    Advice to Management

    Keep giving opportunities to the front-line employees to share their feedback and truly 'listen' to them; they have some great ideas and are anxious to share them.

    BenefitMall Response

    Dec 18, 2018 – Director of Human Resources

    Thank you for your dedication to the company. We appreciate your insight and the time you’ve taken to provide feedback. BenefitMall is excited for our continued growth and could not do it without... More