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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people in the Denver office were great if you could make friends with them." (in 24 reviews)
- "Pay is good." (in 11 reviews)
- "“Benefitmall’s culture is great when it comes to honoring our vision, values, and principles." (in 8 reviews)
- "Coworkers were great and professional." (in 7 reviews)
- "Great at work/life balance." (in 6 reviews)
- "Poor management" (in 38 reviews)
- "Benefits are horrible." (in 16 reviews)
- "Upper Management is abusive with no knowledge of laws." (in 15 reviews)
- "Most of what is said verbally is wrong but it's your word against your manager's and the manager always wins." (in 14 reviews)
- "4. there's no training to update your skills, IT is fast moving so if you don't update your employee and they decide to stay in the company longer" (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of BenefitMall and is not affected by filters.
Reviews about "management"Return to all Reviews
- 5.0Sep 12, 2017Senior Corp AccountantCurrent Employee, more than 10 yearsDallas, TX
“I would describe BenefitMall as welcoming, comfortable, inclusive, and respectful. The respect I receive from management and the level of ownership and trust they give me to do my job is amazing. Company group activities like barbeque cook-offs, ice cream socials, and other employee events keep work fun and exciting while encouraging social participation and a family atmosphere. I feel like I am truly a part of a family and the knowledge and experience I bring to the company is truly appreciated.”
The potential for career growth can be limited in some areas.
- 1.0Mar 18, 2015Anonymous EmployeeFormer Employee, less than 1 yearDallas, TX
Constant comedy. If you want to be amused at organizational mismanagement Plenty of time to work on finding another job.
1. Leadership is non existent. Sr management is more concerned with their future stock payout and making reservation at Oceanair for 'executive dinners' 2. Poor products. All of their products, ex a recently launched benefits tool, is a joke. There are so many bugs in the products. And what is being released is 2 years behind the competition. Pay and benefits - they pay well below market and their benefits, while slightly improved for 2015, are a joke. Cross functional support - basically, each group hates the other group. Go to market. Every launch is another train wreck. There was a focus for a few months last year to change how they went to market and bring in some new external people to help. The company couldn't deal with change and reverted back to their old, poor, yet comfortable ways of launching programs. Turnover. The dept I was in has had enormous turnover in the last year or so. They have no plan in place to manage turnover. Infact, managers pretty much talk with employees on how to leave and will even send you Job leads Sr mgmt changes. The CFO recently became president. Communication stopped. He won't listen to ideas. He will listen to problems but then makes it your problem. He says one thing and then communicates something completely different to other executives causing confusion and basically sets a group (or you) for failure.9
- 1.0Jul 1, 2015Anonymous EmployeeCurrent Employee
Job duties are what I love. I enjoy what I do as long as I don't have to deal with a few in my area. Pay is good and extra perks are great too.
1. Hard to work for a manager who is in it for themselves. Hard to work for a dumb manager and a manager that doesn't listen or care what good of a job you've done. Only looks at the small errors you make 5% of the time. 2. Poor poor communication. Most of what is said verbally is wrong but it's your word against your manager's and the manager always wins. Noone ever checks with the worker bees to get their side or opinions. 3. Work is passed down to us and the manager gets alllllllllllll the credit as if they did the work. Brags about how she even did the research and found the problem when she couldn't even tell you what the problem was in the first place. 4. Manager just lies lies lies lies lies and never takes up for her department on anything. 5. Manager always ready to point the finger at someone else when it's really her error or her bad instructions. 6. People hired to do one thing (high level) to end up doing data entry and nothing close to what our degree is. 7. Upper management stays on their side of the building so they have no clue what or how we are all suffering. Never see how we are working our butt off while our manager is out running errands for 2 hours or on personal calls all day. 8. I could go on and on and on but I think yall get my point.11
- 3.0Mar 4, 2017TrainerFormer Employee, more than 8 yearsNashville, TN
Co-workers are great. The facility is well-maintained.
Management seems detached and aloof. Technology is outdated.2
- 1.0Feb 6, 2015Anonymous EmployeeFormer Employee, more than 1 yearDallas, TX
You can draw a paycheck as long as you are willing to put up with their non-sense.
This is the most dysfuntional company I have ever seen. I am not exaggerating here. The management lacks vision, direction and accountability. They flip-flop frequently on ideas, projects, decision costing the company a great deal of money, resources and human talent. Employees are frequently subject to attend meetings with upper management where insults and disrespectful body language among themselves are the norm. One on One sessions must be initiated by the employees otherwise you have no interaction with your manager, and if you get a chance to meet with your manager it becomes a 'what have you done for me lately to make me look good'session. Management thinks very highly of themselves while unavailable to back it up as nothing gets accomplished there. The facilities are disgusting. Breakrooms are filty, roaches are found running around in all areas including bathrooms, offices and cubicles.3
- 1.0Feb 3, 2017Anonymous EmployeeFormer Employee, more than 1 year
Provided me with some good training.
One person did not like me and decided to build an army against me. I worked hard there but unfortunately it did not matter. Management was friends with the bully and did not acknowledge the problem even when it was brought to their attention. They continually allowed the bully to do or say whatever they pleased. No consequences.8
- 2.0Apr 9, 2019Sales RepresentativeFormer Employee, more than 3 years
Worked with some very nice people.
Micro-Managing environment. Management does not want to hear about customer service issues on client side nor referring partner side.2BenefitMall Response5y
Thank you for your review - it is always helpful to hear our employees' perspectives so we can adjust and make changes, if possible. I really appreciate you taking the time to bring this to my attention.
- 5.0Sep 11, 2014Account Solutions ConsultantCurrent Employee, more than 3 yearsNew York, NY
I have had a great experience working for three years at BeneftMall. Many things from opportunities to expand my knowledge base, skill sets, and leaders that could spot potential and were willing to invest in me. I have grown in confidence and have been challenged to be the best me possible. This is the type of company that although I live in NY I have had the opportunity to travel to the corporate office, and when I do, our CEO and CFO greet me by name. I don't carry a high level position, yet they take the time to know their employees. I have had great management and executive leadership that seek and listen to feedback from their employees. My role has expanded and I have been given more responsibilities based on my eagerness to learn and grow. I was never stifled or silenced, but rather encouraged and listened to. I have made many close friends at BenefitMall. When I first came in one of the first things that impressed me was the tenure of the employees. Every company has employees that come and go, but the amount of people that have spent their careers at BenefitMall shows that this company cares for its employees. I'm glad to be one of them. Very seldom to you find a place that encourages growth, has a great atmosphere, and lets you truly flourish. I found this at BenefitMall.
The benefit package is okay. It isn't terrible, but it isn't the best. I was a bit used to my previous employer that included naturalistic and chiropractic and such as regular preventative. But I haven't had an issues with my current benefits.3
- 1.0Jun 24, 2017Sales AdministrativeFormer Employee, more than 5 yearsTowson, MD
Only ten miles from my home.
EVERYTHING. No training, no support from management, higher management highly incompetent (most do not know what their employees do, and aren't interested in learning) and so out of touch. If you happen to be friends with management, you're coddled and protected, otherwise you are left floating always in fear of loosing your job. Lots and lots of back biting by the favored ones while management looks the other way. STRESS, STRESS AND MORE STRESS. By far the very worst job I ever had.7
- 2.0Nov 9, 2018Anonymous EmployeeFormer EmployeeTowson, MD
Casual dress code, regular effort to improve technology, benefit options improving in 2019.
Limited room to actually advance, only transfer departments. Performance is based on metrics revolving around number and age of cases. Local managements only concern is that cases not be 'too old' without being touched for reporting purposes. Easy system to maintain as long as your volume is sustainable, but you will receive no support if your case load is in excess of what you can manage. Creates a situation where salaried employees regularly work well in excess of posted hours just to try to keep up with the churn. Management is largely indifferent to this problem or willing to see the nuance that some people work a higher volume which creates 'old cases.' From their perspective one person who receives and works 100 cases a month is a superior employee to someone who receives 200 and works 150.5BenefitMall Response5y
Thank you for taking the time to provide feedback. As part of our continued growth at BenefitMall, we are consistently seeking to tweak our processes to enhance our culture of success and understand the importance of productivity reports - we will take your suggestions under consideration. We wish you the best of luck in the next step in your career.