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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people in the Denver office were great if you could make friends with them." (in 24 reviews)
- "Pay is good." (in 11 reviews)
- "“Benefitmall’s culture is great when it comes to honoring our vision, values, and principles." (in 8 reviews)
- "Coworkers were great and professional." (in 7 reviews)
- "Great at work/life balance." (in 6 reviews)
- "Poor management" (in 38 reviews)
- "Benefits are horrible." (in 16 reviews)
- "Upper Management is abusive with no knowledge of laws." (in 15 reviews)
- "Most of what is said verbally is wrong but it's your word against your manager's and the manager always wins." (in 14 reviews)
- "4. there's no training to update your skills, IT is fast moving so if you don't update your employee and they decide to stay in the company longer" (in 8 reviews)
Ratings by Demographics
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Reviews about "people"Return to all Reviews
- 4.0Dec 14, 2020New Business AnalystFormer Employee, more than 1 yearDenver, CO
The people in the Denver office were great if you could make friends with them. The local staff valued all contibutions from everyone in the company.
The HQ in TX only cares about HQ in TX They couldn't care less about the local offices around the county.BenefitMall Response3y
Hello, Thank you for taking the time to share your insights- we truly appreciate it and are always looking for ways in which we can improve. If you would like to share specific ideas or feedback relating to your experience with BenefitMall and suggestions to improve , please reach out to People and Culture - we would be happy to discuss ideas with you.
- 1.0Oct 28, 2014Anonymous EmployeeFormer Employee
Some nice people who really care in the middle and lower rungs of the organization. These people work hard to overcome the many significant obstacles placed in their way by upper management's lack of perspective. Acceptable benefits.
Roles don't match what they recruit you for. Lack respect, integrity and professionalism at the top of the organization. Executives promote silos and engage in petty politics. Very backwards in way they do business. Surprised the company has done as well as they have to this point. Revolving door of employees. Before I joined, I took the bad reviews on Glassdoor with a grain of salt. Now I know that many of them are spot on.7
- 4.0Sep 25, 2018Operations ManagerCurrent Employee, more than 10 yearsPhoenix, AZ
One of my favorite things about our organization is our shared commitment to provide our clients with Effortless Service. We continue to collaborate and work together to enhance the client experience and I get to contribute to those efforts on a daily basis. Our culture is one of teamwork, respect, support of common goals and personal accountability. I consider myself fortunate to work with a group of people I genuinely care about. It is motivating and exciting to be a part of such an energetic company!
We sometimes move so fast, we lose sight of the human element and don't communicate as effectively as we should or fully take into account the impact of the decisions on our front line. We are aware of this and are working on improvements so it won't be a con for long!1BenefitMall Response5y
Thank you for your dedication to the company. We appreciate your insight and the time you’ve taken to provide feedback. BenefitMall is excited for our continued growth and could not do it without tenured employees like you. You make it possible to maintain a positive company culture through transitions and we look forward to listening to any future feedback.
- 4.0Jan 16, 2016Anonymous EmployeeFormer EmployeeDallas, TX
The infrastructure team at Benefitmall has some of the brightest and dedicated people I have worked with. The team will stick together to solve problems and make sure projects are successful. This is an environment where your voice can be heard, your work will make a difference, and you will see the results of it. This can be a very rare thing in IT these days. There is a pretty good work/life balance as well considering it's IT. The Senior Management team cares, they really do, and they will listen to what you have to say.
As with any company, you are going to deal with some legacy applications-it's not the end of the world and it's manageable. The main office is in North Dallas which can lead to longer commute times to/from parts of the metroplex.2
- 2.0Apr 20, 2021SalesFormer Employee, more than 8 years
Good people to work with
Management is terrible and should be goneBenefitMall Response3y
Hello, Thank you for taking the time to share your feedback - we truly appreciate it. If you would like to share specific ideas or feedback relating to your experience with BenefitMall, and suggestions to improve the culture, please let us know - we would be happy to discuss ideas with you.
- 2.0Apr 18, 2022Operations AnalystFormer Employee, more than 5 yearsTowson, MD
great people in the office
The towson office used to be a family business until it was bought by a larger company. It's line of service is unique to the company and the corporate office allows towson's management to run it as they wish since it makes a lot of money and they don't understand the service. The office is run like a call center despite everyone there having specialized skills in the office's software and insurance carrier guidelines. Everyone's pretty mad because they aren't paid enough or promoted enough - because promotions would mean more pay.BenefitMall Response2y
Thank you for taking the time to share your feedback - we truly appreciate it. If you would like to share specific ideas or feedback relating to your experience with BenefitMall and suggestions to improve, please reach out to People and Culture - we would be happy to discuss ideas with you.
- 1.0Aug 18, 2015Anonymous EmployeeFormer EmployeeMiramar, FL
The only pro was the friends I made at my level.
Complete stressful work environment. Unreliable expectations. Horribly insulting, 'designed for you to fail' performance evaluations with laughable increases that make it impossible to thrive. They are all about money money money, but it never gets passed down past sales and upper management. They have lost SO many amazing and talented people. Turn-over is embarrassing. They use material from the APA's CPP to 'Benefitmall Certify' their employees, but will not come out of pocket to actually certify their employees with the actual CPP designation. The name 'Benefitmall' is a complete joke. The benefits are horrible, just horrible. Rx's that cost me $10 now with my new insurance, cost me over $200 with BENEFITMALL insurance. Sales gets double revenue incentives- which means the lower-level employees get double work, and do you know what the lower-level employees get for that double work?....time and a half. Nothing more, nothing less. Oh, well, lunch- you get lunch sometimes. Never anything healthy. Everyone is over weight- and then, at the end of the year, in order to qualify for a higher employer contribution, you have to weigh a certain amount and have a certain waist size. It's 'designed to fail' mall. I dont know whats worst- the garbage they try to sell the employees or the managers who ram it down our throats.10
- 2.0Nov 9, 2018Anonymous EmployeeFormer EmployeeTowson, MD
Casual dress code, regular effort to improve technology, benefit options improving in 2019.
Limited room to actually advance, only transfer departments. Performance is based on metrics revolving around number and age of cases. Local managements only concern is that cases not be 'too old' without being touched for reporting purposes. Easy system to maintain as long as your volume is sustainable, but you will receive no support if your case load is in excess of what you can manage. Creates a situation where salaried employees regularly work well in excess of posted hours just to try to keep up with the churn. Management is largely indifferent to this problem or willing to see the nuance that some people work a higher volume which creates 'old cases.' From their perspective one person who receives and works 100 cases a month is a superior employee to someone who receives 200 and works 150.5BenefitMall Response5y
Thank you for taking the time to provide feedback. As part of our continued growth at BenefitMall, we are consistently seeking to tweak our processes to enhance our culture of success and understand the importance of productivity reports - we will take your suggestions under consideration. We wish you the best of luck in the next step in your career.
- 5.0Nov 11, 2010IT Project ManagerCurrent EmployeeDallas, TX
The atmosphere is professional, warm and respectful. People take pride in their work and are very team focused. Management is very supportive of personal growth objectives and works to help employees reach their full potential in a constructive positive way.
Haven't seen anything I would consider a downside. We are a professional dress code company so be prepared to take pride in your appearance and yourself.