Benihana Reviews | Glassdoor

Benihana Reviews

Updated July 15, 2018
235 reviews

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2.7
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Steve Shlemon
72 Ratings

235 Employee Reviews

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Pros
  • "The 50% discount on food when not working" (in 15 reviews)

  • "they give a pretty good employee discount and the salary is pretty good" (in 13 reviews)

Cons
  • "gets very hectic almost every day, snooty customers, tip out system can mess up your tips" (in 11 reviews)

  • "Upper management ie regionals, vp's et al prove untalented and lack basic communication skill" (in 9 reviews)

More Pros and Cons

  1. "Is a great place to work everyone is friendly and the managers are very flexible with everything A++++"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Buena Vista, FL
    Current Employee - Anonymous Employee in Lake Buena Vista, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Benihana (Less than a year)

    Pros

    Great schedule, training, discount, people, managers!! Insurance is the best!!! 401k and a lot of other perks. And they provide all the tools you need!!

    Cons

    I don't really have one in mind maybe when is slow season is slow so you better work a look during busy season!!


  2. "Host/Take-out specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Benihana part-time (Less than a year)

    Pros

    Fun environment
    Good food
    Nice coworkers
    Easy to learn and train others

    Cons

    Sometimes management can be bothersome
    No room for advancement
    Low pay

    Advice to Management

    I wish they'd create some more opportunities for growth

  3. "Besides some fellow coworkers this place was horrible to work at. Management treated the staff horribly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Scottsdale, AZ
    Former Employee - Server in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benihana full-time (Less than a year)

    Pros

    Coworkers made the job bearable at times.

    Cons

    Cons are pretty much much everything else

    Advice to Management

    Treat your employees with respect and maybe they would actually like to show up to work happy and you wouldn’t be having such a high turn over rate as of the last year.


  4. "Kitchen Helper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Helper in Chandler, AZ
    Current Employee - Kitchen Helper in Chandler, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Benihana full-time (More than a year)

    Pros

    Coworkers make it worth wanting to come to work. Easy job pretty laidback. Everyone in the kitchen helps each other out. Flexible with hours.

    Cons

    Been there over a year and no raise. Servers are lazy. Management could be a lot better when it comes to work related issues and need more help in the prep area.


  5. Helpful (2)

    "Toxic Corporate Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSC Employee in Aventura, FL
    Former Employee - RSC Employee in Aventura, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benihana full-time (More than 3 years)

    Pros

    Employee dining discount. The support center working hours. Background checks are only for corporate and manager positions. No drug test.

    Cons

    Benihana is a VERY toxic and highly stressful environment, which is a lot like high-school where the mean girls target/harass everyone else. Promotions aren’t based on merit or experience but based on how long you’ve been with the company (5 years or more automatically gets you a promotion) , or if you have a connection to those in a key position. Benihana has established policies but doesn’t apply to everyone. Pictures and videos are taken of employees without their consent. Benefits are very limited and expensive because the company is always trying to save, so all decisions are based on cost and not on the efficiency for the business.
    Additionally, The HR Department is a mess. There’s no true HR within the organization just legal. The open door policy is a lie because if it doesn’t fit the upper management agenda they will try to get rid of you or push you out.

    Advice to Management

    Create a better environment where people will feel like family. If you take care of your people the organization will succeed. The entire company needs to be realigned and re-structured so that all the negative energy is removed.


  6. "Not much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Benihana part-time

    Pros

    Flexible schedule, nice managers,easy menus.

    Cons

    Tips Just ok sometimes no tips

    Advice to Management

    Get out from getto situation don’t pemper it but frame the store like upscale restaurant so not been abused by these getto customers.


  7. Helpful (1)

    "HQ is very messy (Not a good place to work)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Employee in Aventura, FL
    Current Employee - Corporate Employee in Aventura, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Benihana full-time (More than a year)

    Pros

    No drug test and extensive background checks are only performed on restaurant management and corporate position during pre-employment screening It has an advertised 35 hour work week. Great employee dinning discount.

    Cons

    The environment is extremely stressful because employees are overworked and underpaid. Benefits are almost non-existent and expensive. Although the company states that corporate business hours are 9:30 - 5:30 which is 7 hour workday, you are expected to stay and work until your work is done. There’s no REAL time off since the upper management expects you to respond to emails while you’re out on vacation. There truly is no work life balance. No respect for your personal time.
    There’s really not many tenured employees as everyone is trying to leave the organization. Departments are understaffed because employees are resigning all the time.
    Another BIG concern is that the HR department is a complete joke because it is run by someone who has no true HR background, enjoys firing employees and is known to gossip around the office and share highly confidential information (including email, letters of resignation,conversations etc..) with other departments outside of HR. Additionally, this leader was only promoted because of her personal relationship with members in the Executive Team which is a conflict of interest. The direction from the current Executive Team is that it’s ok to sneak and take pictures or videos of employees without their consent and to spy on your co-workers to get them in trouble, which of course affects the morale.

    Advice to Management

    Needs to really focus on the people/ brand. The company can really succeed and turn around if they get rid of all the negative energy. The company needs a culture refresh.

  8. "Not the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Benihana part-time

    Pros

    Coworkers are nice and friendly to work with

    Cons

    Poor management/ High-stress environment


  9. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Atlanta, GA
    Former Employee - Server/Waiter in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at Benihana full-time (More than 5 years)

    Pros

    2 hours Lunch break and Employee meals provided
    You’d get socks pay and health insurance is offered
    You get paid hourly and also take cash home every day from tips that you earned

    Cons

    Servers and chefs often don’t get along
    Peoples sometimes take off with no tips or a big group of customers refuse to pay Added tips


  10. "pretty bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Costa Mesa, CA
    Former Employee - Server in Costa Mesa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Benihana part-time (More than a year)

    Pros

    decent tips. they were decent.

    Cons

    overly structured service steps, overpriced food, management that hit on girls

    Advice to Management

    stop hitting on girls. you're married.


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