Benihana Reviews | Glassdoor

Benihana Reviews

Updated June 9, 2017
191 reviews

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2.6
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Steve Shlemon
52 Ratings

191 Employee Reviews

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Pros
Cons
  • The tip out system is flawed you walk out with half of what you make (in 10 reviews)

  • Upper management doesn't support their team nor do they care about anyone but their own personal agendas (in 8 reviews)

More Pros and Cons

  1. "Used to be good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Benihana part-time (More than 10 years)

    Pros

    Good relationship with fellow employees

    Cons

    Customers taking advantage of employees and management because of their race. Also, a lot of menus have changed from the original Benihana.


  2. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Second Chef in Fort Lauderdale, FL
    Current Employee - Second Chef in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Benihana full-time (More than 5 years)

    Pros

    good pay, awesome environment

    Cons

    short staff but still functional

    Advice to Management

    hire more people

  3. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lounge Server in Anaheim, CA
    Current Employee - Lounge Server in Anaheim, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Benihana part-time (More than a year)

    Pros

    The people who work here are awesome. They have pretty much become my closest friends and make work days go by great.

    There is always room for growth here.

    Cons

    The clientele at the Anaheim location is not the best. It is right next to Disneyland so we get a lot of tourists who are trying to save money and Benihana is not the place to go to do that.


  4. "Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Benihana part-time (Less than a year)

    Pros

    The 50% discount on food when not working. weekdays were easy , nice managers

    Cons

    No tip share for hosts, would make you do other peoples job if they didnt show up,

    Advice to Management

    Dont make another person do a differents persons job just cause they didnt come in.


  5. "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hibachi Server in North Bay Village, Miami-Dade, FL
    Former Employee - Hibachi Server in North Bay Village, Miami-Dade, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Benihana part-time (More than a year)

    Pros

    Friendly coworkers, employee food, 50% discount on food at any Benihana and RA Sushi, 401K, direct deposit, nice manager, flexible scheduling, easy to switch shifts

    Cons

    Rude customers, getting stiffed on tips sometimes


  6. "Horrible Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Scottsdale, AZ
    Former Employee - Hostess in Scottsdale, AZ

    I worked at Benihana (Less than a year)

    Pros

    Get a paycheck and half off food

    Cons

    Poor Leadership skills
    Managers tend to look t the negative and not the positive
    They base performance on your relationship with co-wokers instead of customer satisfactions
    DO not work here . Rather work at a McDonalds .
    Place is terrible and soon wil close down- BAD rep within customers

    Advice to Management

    Close this place


  7. "Benihana Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Benihana full-time

    Pros

    Best employee discount that's it.

    Cons

    Always short staff. Guest always complain for free food. Upper management doesn't support their team nor do they care about anyone but their own personal agendas.

    Advice to Management

    Treat your Nakama better. Stop illegal tip pooling. The servers make no money ever.

  8. "Corporate Doesn't Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Farmington Hills, MI
    Former Employee - Server in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benihana part-time (Less than a year)

    Pros

    50% discount on food, employee meals for doubles, free pop during shift, managers are usually relational

    Cons

    They don't protect their employees from unreasonable guests, corporate doesn't care about you as a person (you're just a number) and they expect perfection every time, many customers don't tip or don't tip enough to cover the forced tip-out. They write you up or terminate you for stupid reasons and don't care about your side of the story. They care more about their own image than their employees' livelihood.

    Advice to Management

    Don't stab some of your best servers in the back. Listen to their experiences and take it into consideration when making decisions about their employment. Also, provide an actual contact for your HR department.


  9. "Hostess Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Anchorage, AK
    Former Employee - Hostess in Anchorage, AK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Benihana part-time (Less than a year)

    Pros

    - good hours for a student
    - great coworkers!
    - easy/fun/challenging job
    - great food discount after probationary period

    Cons

    - one of the managers at the time was a bad manager who caused many to want to leave :(
    - never got my bonuses from great scores for mystery diners


  10. "Server- Overworked and Too Much From Tip Out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Scottsdale, AZ
    Former Employee - Server in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benihana part-time (More than a year)

    Pros

    50% off discount on food. Co-workers are crazy awesome. The rules are super lax.

    Cons

    Everyone, from corporate to the servers only care about the bottom line. This is not a team environment, because it is so short staffed you are forced to take on way more tables than you can handle with little to no help. Managers will not be of any help, and will comp anything to tables who berate the servers/chefs; instead of standing up for the employees in a reasonable manor.

    Tip out is 10% of sales (so 50% of take home tips if you are lucky) this is non-negotiable. While I don't mind sharing with the chef, they only make MINIMUM WAGE. It is insane to think that a chef who is required to work 13+ hours a day, has to rely on the SERVER'S TIPS in order to make a living. Essentially, you are making a huge bulk of the chef's salary instead of just having Benihana pay for it. There will be days you walk away with close to $0 on a busy day because guests tend to blame servers for the chef being slow to come out.

    Advice to Management

    Actually care about your employees. The more hands on managers are spread out way too thin. Stop comping your way out of things to the same, angry people. Pay your Chefs more, lower your tip out percentage and maybe you'll get servers to stay!


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