Benihana Reviews | Glassdoor

Benihana Reviews

Updated April 25, 2017
187 reviews

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2.7
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Steve Shlemon
51 Ratings

187 Employee Reviews

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Pros
Cons
  • The tip out system is flawed you walk out with half of what you make (in 10 reviews)

  • Upper management going through too many changes (in 8 reviews)

More Pros and Cons

  1. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lounge Server in Anaheim, CA
    Current Employee - Lounge Server in Anaheim, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Benihana part-time (More than a year)

    Pros

    The people who work here are awesome. They have pretty much become my closest friends and make work days go by great.

    There is always room for growth here.

    Cons

    The clientele at the Anaheim location is not the best. It is right next to Disneyland so we get a lot of tourists who are trying to save money and Benihana is not the place to go to do that.


  2. "Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Benihana part-time (Less than a year)

    Pros

    The 50% discount on food when not working. weekdays were easy , nice managers

    Cons

    No tip share for hosts, would make you do other peoples job if they didnt show up,

    Advice to Management

    Dont make another person do a differents persons job just cause they didnt come in.


  3. "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hibachi Server in North Bay Village, Miami-Dade, FL
    Former Employee - Hibachi Server in North Bay Village, Miami-Dade, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Benihana part-time (More than a year)

    Pros

    Friendly coworkers, employee food, 50% discount on food at any Benihana and RA Sushi, 401K, direct deposit, nice manager, flexible scheduling, easy to switch shifts

    Cons

    Rude customers, getting stiffed on tips sometimes


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  5. "Benihana Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Benihana full-time

    Pros

    Best employee discount that's it.

    Cons

    Always short staff. Guest always complain for free food. Upper management doesn't support their team nor do they care about anyone but their own personal agendas.

    Advice to Management

    Treat your Nakama better. Stop illegal tip pooling. The servers make no money ever.


  6. "Corporate Doesn't Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Farmington Hills, MI
    Former Employee - Server in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benihana part-time (Less than a year)

    Pros

    50% discount on food, employee meals for doubles, free pop during shift, managers are usually relational

    Cons

    They don't protect their employees from unreasonable guests, corporate doesn't care about you as a person (you're just a number) and they expect perfection every time, many customers don't tip or don't tip enough to cover the forced tip-out. They write you up or terminate you for stupid reasons and don't care about your side of the story. They care more about their own image than their employees' livelihood.

    Advice to Management

    Don't stab some of your best servers in the back. Listen to their experiences and take it into consideration when making decisions about their employment. Also, provide an actual contact for your HR department.


  7. "Hostess Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Anchorage, AK
    Former Employee - Hostess in Anchorage, AK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Benihana part-time (Less than a year)

    Pros

    - good hours for a student
    - great coworkers!
    - easy/fun/challenging job
    - great food discount after probationary period

    Cons

    - one of the managers at the time was a bad manager who caused many to want to leave :(
    - never got my bonuses from great scores for mystery diners


  8. "Server- Overworked and Too Much From Tip Out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Scottsdale, AZ
    Former Employee - Server in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benihana part-time (More than a year)

    Pros

    50% off discount on food. Co-workers are crazy awesome. The rules are super lax.

    Cons

    Everyone, from corporate to the servers only care about the bottom line. This is not a team environment, because it is so short staffed you are forced to take on way more tables than you can handle with little to no help. Managers will not be of any help, and will comp anything to tables who berate the servers/chefs; instead of standing up for the employees in a reasonable manor.

    Tip out is 10% of sales (so 50% of take home tips if you are lucky) this is non-negotiable. While I don't mind sharing with the chef, they only make MINIMUM WAGE. It is insane to think that a chef who is required to work 13+ hours a day, has to rely on the SERVER'S TIPS in order to make a living. Essentially, you are making a huge bulk of the chef's salary instead of just having Benihana pay for it. There will be days you walk away with close to $0 on a busy day because guests tend to blame servers for the chef being slow to come out.

    Advice to Management

    Actually care about your employees. The more hands on managers are spread out way too thin. Stop comping your way out of things to the same, angry people. Pay your Chefs more, lower your tip out percentage and maybe you'll get servers to stay!


  9. Helpful (1)

    "Problems are overlooked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coral Gables, FL
    Current Employee - Anonymous Employee in Coral Gables, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Benihana part-time

    Pros

    You build genuine relationships with the people you work with, which makes the long work hours bearable and enjoyable.

    There's opportunity to make a lot of money, especially during the busy season.

    They are flexible and shifts are reasonably adjusted to work with your availability.

    Cons

    The management does not know how to resolve challenges and problems within the workplace. Managers prefer to ignore issues in the working environment (sexual and/or verbal harassment for example), and would much rather see a perfectly capable employee leave out of frustration. This is absolutely unproductive and inefficient because the restaurant waste resources and time trying to find and train brand new recruits. Managers just don't know how to communicate. They blame and blame without letting their employees talk and share their own side of the story.

    No growth opportunity. Sexism (at least in this location) is strong when it comes to specific job positions like bartenders, kitchen helpers and chefs.

    The tip-out system is one of the most unfair that I have ever seen. Every server is left with only roughly half of what they get from tips. The problem is that customers give the chefs cash money without knowing that chefs also get MORE tips out of the servers' tip-outs at the end of the night. Little light is shed on the fact that some chefs choose to slack and chit-chat in the back while the rest of the FOH staff members have to deal with customers complaining about how long their chef is taking to come out.

    Advice to Management

    To the management, learn how to reciprocate a simple "good morning." Learn that this is a two-way street and that your staff is naturally going to be resistant to change if we don't think that we are being heard. We know corporate has been tough on you, but frowning and decreasing everyone's work morale is not going to help anyone.

    To corporate, the Benihana brand has gotten increasingly and painfully bleak. What used to be a charming premise grounded on Japanese hospitality and tradition is slowly disappearing, only to become another American money-hungry institution bordering on "glorified fast-food chain." You don't think your customers notice, but they do. People are leaving As a server, I hear it all the time.


  10. "Server/Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Benihana part-time (More than a year)

    Pros

    Diverse work environment and unique dining expirience

    Cons

    Training is inconsistent and was not enough unless the person training was helpful, there was little flexibility for time off, management has little regard for employees and there is no opportunity for raises or advancement.

    Advice to Management

    Revamp training to be consistent and choose people that are good leaders to do the training. Offer trainers/trainees incentives like sampling the food. Offer opportunities for raises and advancements, offer better benefits to employees. Overall, take better care of employees.


  11. "Two faced managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prep Cook in Las Vegas, NV
    Former Employee - Prep Cook in Las Vegas, NV

    I worked at Benihana (Less than a year)

    Pros

    Excellent work environment and great teachers

    Cons

    Have a Misunderstanding with no second chances

    Advice to Management

    Keep to your word when you say we're a benihana family and give a man a chance to explain himself


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