I worked at Bergamos Spa (More than 3 years)
You can get any of the services offered at the spa for only the cost of the product used, plus 20% cash tip (based on retail cost) for the service provider. Also, you get an employee discount on the products offered.
The owner is completely out of touch with the basic day to day operations of the spa. She doesn't understand that giving a10 minutes sales pitch and personalized attention to EVERY guest that walks through the door is not feasible when you are the only one scheduled and 3 people walk in. On the few occassions she was at the front desk attempting to "train" and employee how to make a sale or provide customer service in general, we received more complaints about how incompetent and/or abrasive she was than anything. She barely knew how to operate the booking software as well.
She plays favorites with the employees (especially those that happen to be her friends), and it causes a hostile work environment. If you make one of her "pets" mad, they will tell her stories about you to get you fired. I've seen this happen before and it doesn't matter if other witnesses/employees come forward to say that the allegations are not true...she will side with her friends anyways.
Does not comprehend the meaning of state and federal labor laws. On several occasions she refused to pay employees overtime for hours that they had been scheduled for and worked. She would start by not paying the employee at all for those hours, and then when the employee said something or complained, she would only pay them their standard hourly rate for the overtime hours. Her favorite line to use when something like this happened was "I'll go ahead and pay you this time, but in the future be more mindful of your hours so you don't get overtime"...which is a laugh because the majority of the time the employee was only working the hours they had been scheduled by the manager. Additionally, on slower days they only like to schedule one person to work the front desk all day...which means no lunch break!
Advice to Management
Hire a real manager to oversee business and stay at home...you're more of a hindrance than anything!
-Training was great for anyone who is new to the industry and needs to know more about products and/or techniques.
-Sales training was exceptional for anyone who doesn't know how to sell, or needs to know how to sell.
-Commission and goal oriented environment drives you to higher performance.
-Cash tips were great!
-Management did not foster team atmosphere well, leading to a negatively competitive environment.
-Concerns about spa and things needing to get fixed were never addressed in a timely manner, hurting the overall customer experience.
-Coworkers tend to be against each other at all times.
-Due to no spa attendants, you are expected to do laundry and pick up used shoes/robes.
Advice to Management
Encourage teamwork to get better performance overall. Appreciate all employee efforts, big and small. Hire spa attendants to have optimal performance from all therapists and receptionists.
I worked at Bergamos Spa full-time
A few great co-workers
Training is great if new to the industry
Clients are awesome
-Team environment is not fostered.
- No drama policy, but the owner creates it herself.
- Owner does not care about her employees, you can be replaced attitude.
- Poor HR handling, small company though.
- hourly wage for all employees, based on a scale that doesn't factor in your years of experience.
- if you aren't making the owner money, you will be asked to leave.
Advice to Management
Appreciate your employees
Go back to commission based pay, your hourly is insulting
Have someone run your Spa that has worked the industry, MATURE, can handle conflict instead of create, is consistent, isn't afraid of you.
No one cares who your grandmother was, you will not be here nor leave a legacy.
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