Bergdorf Goodman Reviews | Glassdoor

Bergdorf Goodman Reviews

Updated May 9, 2017
76 reviews

Filter

Filter

Full-time Part-time

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Josh Schulman
29 Ratings

76 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work/life balance is extremely unbalanced (in 6 reviews)

  • Low pay doesn't justify the amount of work you do as "client service"" associate (in 7 reviews)

More Pros and Cons

  1. "Selling Services Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Selling Services Coordinator in New York, NY
    Former Employee - Selling Services Coordinator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bergdorf Goodman full-time

    Pros

    HR is super friendly and very helpful.

    Cons

    You dont get involved with other departments.


  2. Helpful (1)

    "Pinnacle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bergdorf Goodman full-time (More than 5 years)

    Pros

    A consistent customer there to buy, a company phone with various apps to be more efficient

    Cons

    Behind on the pulse of fashion, old fashioned sometimes a set back in terms of who and when and if we have it at the perfect time

    Advice to Management

    Continue to have the highest expectations in the interview process and continue to make this a hard job to get


  3. "Sundays"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Merchandiser in New York, NY
    Current Employee - Retail Merchandiser in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bergdorf Goodman full-time (Less than a year)

    Pros

    Employee discount is probably the best part

    Cons

    Stuck up customers so much attitude sometimes


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "A TOXIC ENVIRONMENT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bergdorf Goodman full-time

    Pros

    401k, health benefits , and the lunchroom for employees, the discount even though u lowered cosmetics from 30% to 20%

    Cons

    From the top down. Human Resources r not human. Coworkers piranhas,front & back stabbing,steal sales. Managers do not manage. Sit in office, nepotism, only care whose selling. U could have a bloodbath between workers they don't want any involvement. No support from them, but the moment their shift is up they r out the door.They don't tell u but deduct your hourly by 10% on a rolling basis if u don't make the outrageous goals they give no consideration for the economy, u can only sell more never less.. There is so much accrued vacation, people don't take because they r afraid to lose their job, u can now roll over only a certain amount.. U r still responsible 4 numbers when not there. Associates on medical leave were told they were still being held accountable for not being there .

    Advice to Management

    Promises,promises Karen Katz!! U sent emails we shouldn't worry and told us u knew that our regular customers weren't shopping, u told us . I'm now unemployed!!, and so many others and a lot on final warning, they will lose their jobs too! U lost sight of your customers, they don't care about points, they want discounts or gifts cards. We were too above everyone else and now I and the company are paying for it. Buyers only look at numbers. . Salespeople can't sell if you are having sales on the website at the same time. No wonder Josh the store President resigned. U poured millions redoing the store, changing tickets at the beginning of fall,, no merchandise was received in every department. Nothing to sell, company $5 Billion in the red, but associates should still b making numbers. U r so worried about customer service, but not about the people serving them! U lied to everyone, u should b ashamed!


  6. Helpful (3)

    "Assistant Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in New York, NY
    Former Employee - Assistant Buyer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bergdorf Goodman full-time (More than a year)

    Pros

    - Exposure to the most amazing, well-know brands in the industry
    - Facetime with upper-level management
    - Very hands on, experience with not only buying, but visual merchandising in store, planning, marketing, events, etc
    - Discount

    Cons

    - Salary, extremely low compared to other companies for the same position
    - High turnover rate, mostly due to low salary and because employees do not feel appreciated
    - No work/life balance, assistants are expected to stay extremely late to finish work (teams are small, so workload is hard to manage) and are not allowed to expense dinner or cabs home if you live far
    - Forced to have email on phone, so buyer and store managers/associates can contact you at all times
    - Career growth is difficult, there's a big gap between assistant and buyer, so half the time you are getting underpaid while doing the responsibilities of a buyer if you are trying to get promoted - ABs are always taken advantage of in this way.

    Advice to Management

    - Add in different levels for assistants to create a clear growth path to become a buyer - ex: Merchandise Assistant, Assistant Buyer, Senior Assistant Buyer, Associate Buyer, etc
    - Create a formal onboarding and review process for assistants so they feel they are being adequately acclimated to the company culture and can make sure they are on target, learning what they need to learn in order to be promoted.


  7. Helpful (1)

    "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in New York, NY
    Current Employee - Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Just the discount and a good resume builder. Otherwise RUN FAR AWAY

    Cons

    Everything about this place is bad, what was once recognized as luxury has diminished to garbage. Staff is incompetent with the excel of the few whom have been here for years. Management is racist, favoritism based on numbers or just personal preference, lack of support, no opportunities to move up unless you are a managers pet

    Advice to Management

    Get an entirely new management staff when you sell the company


  8. "Assistant Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in New York, NY
    Former Employee - Assistant Buyer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bergdorf Goodman full-time (More than a year)

    Pros

    Exposure to top designers and best in class fashion and retail in one of the world's most fashion forward cities

    Cons

    Poor management, extremely disorganized, extremely behind in terms of technology


  9. "Bergdorf Goodman"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Negative Outlook
    Approves of CEO

    I worked at Bergdorf Goodman full-time (More than a year)

    Pros

    Truly a one of a kind store. The buyers handpick the very best. Several of the employees are wonderful to work with.

    Cons

    There is little concern about career development. Its a decent place for a first job but don't expect your supervisor to invest much in your growth within the company.


  10. Helpful (2)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great discount, hands off management, great salary

    Cons

    Unrealistic sales goals, clientele is difficult to work with, co-workers can be ultra competitive, management only cares about numbers, buyers are out of touch

    Advice to Management

    Try to stay on the sales floor sometime and observe your sales associates interacting with clients. I think it would be very eye opening.


  11. "Support Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Shopping Assistant in New York, NY
    Former Employee - Personal Shopping Assistant in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bergdorf Goodman full-time (More than a year)

    Pros

    One of a kind store with some of the greatest stylists in the world and an unchallenged reputation in the fashion industry and beyond.
    -Opportunity to learn from industry veterans and influencers.
    -Occasionally can attend a fashion show
    -Opportunities to meet designers and hear about collections first hand

    Cons

    Underpaid for hourly workers, when compared to other luxury titans a stone's throw away. No real change after taking the issue to HR. Additionally, it was beginning to lose it's exclusivity. High turnover from BG veteran's, who were dissatisfied with it becoming more like a Neiman Marcus also meant the loss of valuable experience.
    -High stress job
    -Long hours, client driven job
    -Little support

    Advice to Management

    Value all positions in the store, low pay means that other luxury stores can easily poach talent, talent who desire to stay and contribute to Bergdorf Goodman culture. Take HR complaints seriously, and develop solutions. Improving relations throughout the store ultimately improves sales.


Showing 76 of 79 reviews
Reset Filters