Bertucci's Reviews | Glassdoor

Bertucci's Reviews

Updated November 28, 2017
189 reviews

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189 Employee Reviews

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Pros
  • Good people, good food, good location (in 19 reviews)

  • Bertucci's has a nice work environment due to its friendly managers and staff (in 10 reviews)

Cons
  • management has very high turnover, when i worked one store we went through 4 front of house managers in 6 months (in 8 reviews)

  • Lack of communication between management and staff (in 3 reviews)

More Pros and Cons

  1. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bertucci's part-time

    Pros

    Flexible hours, busy weekend shifts

    Cons

    Lack of servers made it hard to get coverage, lack of leadership


  2. "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess/Cashier
    Current Employee - Hostess/Cashier
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bertucci's part-time (More than 3 years)

    Pros

    I've had a good experience working at Bertucci's. My managers are great and I enjoy dealing with guests.

    Cons

    Too many people on the schedule, not enough hours

  3. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Woodbridge, NJ
    Former Employee - Server in Woodbridge, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bertucci's (More than 3 years)

    Pros

    Teamwork-oriented atmosphere, down to earth coworkers.

    Cons

    Same with serving at any restaurant - inconsistent money.


  4. "This place is awful. needs new management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Melville, NY
    Former Employee - Server in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bertucci's (More than a year)

    Pros

    Not a single thing is good

    Cons

    Everything at Melville is awful.

    Advice to Management

    Stop stealing hours from other employees to suit your boyfriend (employee who has since moved on from this location) and his friends.


  5. "Server,buser,runnerand customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Bryn Mawr, PA
    Former Employee - Server in Bryn Mawr, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bertucci's full-time (More than a year)

    Pros

    Good tips good location easy to get to

    Cons

    No staff,no communication over worked

    Advice to Management

    Learn how to shut up ur management..


  6. "SERVER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Bertucci's part-time

    Pros

    flexible, great place to get experience,

    Cons

    too many coupons makes it difficult to make money


  7. "This company sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Taunton, MA
    Former Employee - Server in Taunton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bertucci's part-time (More than 5 years)

    Pros

    • Made great friends
    • Pretty easy to switch shifts for a vacation if enough notice is given
    • fast cash

    Cons

    • High turnover
    • Awful tippers
    • Crappy schedule
    • Lots of extra cleaning when only being paid $3.00/hr
    • Rude managers

    Advice to Management

    Care more about your employees. All they care about is making money and put out a million coupons so that the servers work hard but get less money because the bill is lower than it should be. Don't have servers that make $3.00 clean up the restaurant for you when it's not busy, that's what the maintenance person is for. You get cut at the end of your shift and have to stay an extra hour to finish side work and cleaning. Not worth your time, look for another restaurant that cares about their employees.

  8. "Constant change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Beverly, MA
    Current Employee - General Manager in Beverly, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Bertucci's full-time (More than 5 years)

    Pros

    Great food, lots of great people, opportunity for growth, no late nights, fun yearly gm conference, good training programs

    Cons

    Too much change, 4 ceos in 5 years, micromanagement, unattainable bonus program, unrealistic labor model, lack of trust in managers, lack of management coverage

    Advice to Management

    Need more support at the restaurant level


  9. "Carry-Out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Carry Out in Strafford, PA
    Former Employee - Host/Carry Out in Strafford, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bertucci's part-time (More than a year)

    Pros

    Great people to work with, fun environment, decent tips, steady hours

    Cons

    Not much opportunity for advancement.

    Advice to Management

    N/a


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bertucci's full-time

    Pros

    Good people, good food, good location

    Cons

    sales are slow and turnover is high


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