Best Buy Agent Reviews | Glassdoor

Find jobs for Agent

Best Buy Agent Reviews

Updated November 3, 2018
762 reviews

Filter

Filter

Agent

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work life balance can be difficult being in retail sales" (in 485 reviews)

  • "Is hard to get hired on full time" (in 559 reviews)

More Pros and Cons

  1. "Great for college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Muncie, IN
    Current Employee - Geek Squad, Consultation Agent in Muncie, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Great schedule consideration, fantastic managers, good values

    Cons

    Sales goals for most positions


  2. Helpful (1)

    "Great Place for Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Advanced Repair Agent in Willow Grove, PA
    Current Employee - Geek Squad Advanced Repair Agent in Willow Grove, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Flexible hours
    Good pay
    Company that "tries " to care for its employees.

    Cons

    Customers
    Retail hours
    Political
    Crazy sales goals for certain departments

    Advice to Management

    Be fair. Don't show favoritism.

  3. Helpful (1)

    "Geek Squad Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Flowood, MS
    Current Employee - Geek Squad, Consultation Agent in Flowood, MS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Better pay than sales floor
    Good discounts on select brands
    Chance to get monthly bonus

    Cons

    Store expects way too much out of you. I have worked the sales floor and geek squad. Sales floor get catered to and help whenever needed. Geek Squad just gets tasks that need to be completed with no direction or support. Do something good and you won’t get recognized. Do something incorrectly and never hear the end of it.

    Advice to Management

    Geek Squad is as important to Best Buy as the sales floor. Act like it!


  4. "No room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Tampa, FL
    Current Employee - Advanced Repair Agent in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    major discounts and flexible hours

    Cons

    weak poor management. hostile work environment

    Advice to Management

    hold managers more responsible


  5. "Geek Squad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Richfield, MN
    Current Employee - Geek Squad, Consultation Agent in Richfield, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than 5 years)

    Pros

    Discount, Flexibility, Accommodations, Friendly Co-Workers, can't think of another one

    Cons

    Retail Hours, Required to meet A LOT of goals based on sales, pay, time off, working ON Thanksgiving

    Advice to Management

    increase pay, be more understanding of issues that prevent employees from making it to work, or being a few minutes late, such as 1/4in of Ice,


  6. "Great for the first 2 years of employment but as of recent many employees are quitting due to management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Education Agent in Houston, TX
    Former Employee - Technology Education Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Benefits, PTO, and Employee discount

    Cons

    Management and high sales goals

    Advice to Management

    Please allow your employees to work without harassing them to upsell over the headset.


  7. "Good depending on location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 5 years)

    Pros

    Benifets and employee discount is nice

    Cons

    They tend to have new people in leadership roles

  8. "Great company overall. Culture among most bestbuy stores I have visited has been really good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Conultation Agent in Algonquin, IL
    Current Employee - Conultation Agent in Algonquin, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Employee discount is great
    Flexible scheduling

    Cons

    No cons at the moment


  9. Helpful (1)

    "Great environment for retail!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Consultation Agent in Houston, TX
    Former Employee - Geek Squad, Consultation Agent in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Everything! For a starting job, they do not give less than $10 an hour, based on your experience it will increase. Coworkers are amazing and I've never been in a store that the management was horrible.

    Cons

    When it is audit time, if you are selected...good luck!


  10. "Decent Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Consultation Agent in San Marcos, TX
    Former Employee - Geek Squad, Consultation Agent in San Marcos, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    Good benefits plan, great employee discount and a somewhat relaxed work environment.

    Cons

    Poor leadership selection and very little management. Internal promotions were rare.

    Advice to Management

    Trust your employees. Have more credibility when it comes to managers. My boss played chess on his phone and then flipped out if he saw us on ours.