Best Buy Reviews in Albany, NY | Glassdoor

Best Buy Albany Reviews

Updated July 27, 2017
16 reviews

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Albany, NY Area

4.3
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16 Employee Reviews

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Pros
Cons
  • Somewhat of a hard work life balance (in 431 reviews)

  • I wish I could have been a full time employee (in 501 reviews)

More Pros and Cons

  1. "Microsoft Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Microsoft Expert in Saratoga Springs, NY
    Current Employee - Microsoft Expert in Saratoga Springs, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    The people
    Coaching and training
    Bonuses
    Being surrounded by the best technology

    Cons

    Management
    support
    Overkill Revenue goals
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    none

    Advice to Management

    Pay more attention to your employees, apply better technique and relationships.


  2. "Mobile Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saratoga Springs, NY
    Current Employee - Anonymous Employee in Saratoga Springs, NY

    I have been working at Best Buy part-time (More than a year)

    Pros

    It is a really fun and friendly environment with excellent training and a positive team geeling.

    Cons

    No real work life balance, management seems to believe that work is or should be everyone's first priority. Severely understaffed and this causes stress. Also customers seem to feel that we are a free repair service when they break their devices and if we can not help or if the damage is beyond our abilities then some get angry and will become abusive.

  3. "Fun, college-aged employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Theater Specialist in Albany, NY
    Former Employee - Home Theater Specialist in Albany, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Knowledge on the latest technologies, discounts, and a workplace of peers if you are in your 20s.

    Cons

    High pressure to hit sales goals in a non-commissioned company. If you're a woman, prepare for some customers to turn you down for a man's help. Sad but true.

    Advice to Management

    Better incentives to bring customers in the store. Online orders free in store, etc.


  4. "Great hourly job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Albany, NY
    Former Employee - Sales Associate in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Perks of the job were great and hours were available during the holiday season

    Cons

    Your hourly revenue is tracked much like a commission based position which can get annoying.


  5. "Still a Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Troy, NY
    Former Employee - General Manager in Troy, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    Sells fun stuff, has great systems and structures in place m.

    Cons

    Losses have required reductions in resources, way beyond driving efficiency. This has hurt their customer service model and made it harder to attract the best talent.

    Advice to Management

    You can't cut payroll back to profitability, you've gotta find a way to drive margin, get back to resonable staffed stores.


  6. "Best Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery in Albany, NY
    Current Employee - Delivery in Albany, NY
    Recommends

    Pros

    Great Community/Family feeling and company values knowledge of products

    Cons

    expect too much done in such short time frames


  7. "Department Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor in Saratoga Springs, NY
    Former Employee - Department Supervisor in Saratoga Springs, NY

    Pros

    A lot of fun technology to work with. Nice environment with an even keeled work pace. Good work life balance and relatively good pay and benefits.

    Cons

    Constantly going through re-organizations which pretty much meant you could end up without a job, or that specific role at any given time. Time off requests were like pulling teeth. Somewhat of a challenge to be a woman in this environment. It's a boys club even though the job is about knowledge and expertise, nothing else.

    Advice to Management

    spend less time out of your offices and away from your cell phones and computers, and more time on the floor with your employees and customers.

  8. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice break room, good team, if your store is great at hitting budget and getting bonuses then you will love your paychecks, but my store never hit budget and we never got bonuses and when we did it was like 5 dollars. Discount is nice

    Cons

    Customer Recommendation Worksheets are useless and the company hounds you to use them....makes the customer experience long and drawn out and sometimes customer get frustrated and are wondering why you are even taking notes on what they are saying instead looking them in the eyes while they talk. The customers throw those worksheets away anyway so its pretty much a big waste of time. They hound you for credit and it has a commission feel to it....even though you dont make anything off of what you sell. They hound you also if you don't make your "rev" goal. To much pressure from upper management for a job that pays alright.....now i know why the turnover right is high and they are constantly hiring

    Advice to Management

    Stop breathing down your workers necks...make them comfortable and they will stay


  9. "Mobile Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Buy Mobile Sales Associate in Albany, NY
    Current Employee - Best Buy Mobile Sales Associate in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I really enjoy interacting with customers and helping to solve their problems. There's plenty of support from the staff and most everyone is intelligent and friendly.

    Cons

    Constant surveillance of employees. The corporate structure forces local management to be too focused on keeping the employees under scrutiny.

    Advice to Management

    Develop a more trusting relationship with ALL the employees. Remove references to "time theft" and focus on giving the employees more trust and training. The store atmosphere is more like a prison mentality and less like a cutting edge technology retail operation.


  10. "Easygoing and fun. Terrible scheduling."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albany, NY
    Former Employee - Sales Consultant in Albany, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    Great coworkers. Low key job. Very easygoing.

    Cons

    Scheduling would always change. Low pay.

    Advice to Management

    Train employees for longer so we actually know what we're doing.


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