Best Buy Reviews in Austin, TX | Glassdoor

Best Buy Austin Reviews

Updated February 17, 2019
135 reviews

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Austin, TX Area

3.7
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135 Employee Reviews

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Pros
  • "The employee discount is great and I love the accommodations" (in 1863 reviews)

  • "Fun to work for and all around enjoyable" (in 314 reviews)

Cons
  • "Hours are long and tough to manage work life balance" (in 502 reviews)

  • "New full-time employees PTO hours are extremely small" (in 563 reviews)

More Pros and Cons

  1. "Love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser in Austin, TX
    Former Employee - Merchandiser in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Pay schedule management discount management

    Cons

    Depends on the store you work at


  2. Helpful (1)

    "Decent place to work, bad culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in San Marcos, TX
    Former Employee - Sales Representative in San Marcos, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    Good pay for the area
    Lax dress code
    PTO hours upon hiring

    Cons

    The building does not have working AC/heat
    The management staff curates a horrible culture that allows favoritism to fester and go un-checked, even when reported to higher management and HR
    Unwillingness to work around schedules, despite knowingly employing college students
    Little desire to grow existing staff

    Advice to Management

    Know who you're hiring! If you seek out college students, you have to understand that schedules and availability change with each semester. Instead of demonizing them and making schedule changes and nightmare and a half to implement. Check your favoritism at the door! Your HR being literal best friends outside of work with a member of management is a bad idea all around, and is why people cannot go anywhere, even when reporting problems of favoritism to ER or other.

  3. "Good Discount/Training Opportunities, Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Austin, TX
    Former Employee - Customer Service Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than 3 years)

    Pros

    Good discount, willing to work with your school schedule, always opportunities for training in other areas

    Cons

    Best Buy management abuses its best employees and depends on them to keep the store running while the weaker employees who make the same pay are allowed to slack off and break the rules. Also, they are very impersonal. They have no empathy if you are having personal problems and dont acknowledge you as a human being; you’re just a warm body there to take care of their store. Management is super passive aggressive. I worked for the company for over 3 years and consistently met my goals each month and not one manager told me thank you for my work or even acknowledged me on my last day at the store. Oh, and I worked at two different locations and experienced same issues at both locations and have heard similar complaints from employees at various stores. It seems they all train management with the same approach/style.

    Advice to Management

    - take better care of your employees and treat them like humans
    - stop being so arrogant and acting like you’re better than your employees, this company is nothing without their dedication & labor
    -promote employees who are actually hard workers and care about their job rather than those who just suck up to you


  4. "Great first job/Part Time Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Sales Associate in Austin, TX
    Current Employee - Computer Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Awesome people to work with

    Cons

    Angry customers at time.
    Work during holidays


  5. "Great Benefit with lots of interaction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends

    I worked at Best Buy full-time (More than a year)

    Pros

    Employee discount program are the perks

    Cons

    Dealing with customers can be horrible sometimes.


  6. "A Great Starter Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Connected Home Specialist in Austin, TX
    Current Employee - Connected Home Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    • Friendly management
    • Easy work environment
    • Great starter job

    Cons

    • High turnover rate
    • More of a "middle"-type job
    • Low wage

    Advice to Management

    The structure of each Best But is unique but gives little career opportunities unless if otherwise you're in sales.


  7. "Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM Manager in Austin, TX
    Former Employee - ASM Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 5 years)

    Pros

    Great place to work. Amazing discount. Homie way from home.

    Cons

    Black Friday hours. Micro managing at the district levels at times , by the hour.

    Advice to Management

    Don't hold grudges. When you have people wanting to come back who left in the right way, they should be given a fair chance to do so.

  8. "Decent Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Consultation Agent in San Marcos, TX
    Former Employee - Geek Squad, Consultation Agent in San Marcos, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    Good benefits plan, great employee discount and a somewhat relaxed work environment.

    Cons

    Poor leadership selection and very little management. Internal promotions were rare.

    Advice to Management

    Trust your employees. Have more credibility when it comes to managers. My boss played chess on his phone and then flipped out if he saw us on ours.


  9. "Great place to work for if at the right location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Austin, TX
    Former Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than 3 years)

    Pros

    The employee discount was great, and the lack of commissioned sales made it lower stress. However, having worked in two different locations, the culture was very different, where one was laid back, and the other high octane.

    Vendors give you all sorts of freebies, and there are various contests hosted by companies like Intel, AMD, Microsoft, etc. I have won several free high end computers, computer peripherals, and other accessories from contests and vendor promotions.

    If you are working in sales, there is not that much job mobility, which is why many people prefer to move into mobile phone sales or Geek Squad, the latter of which certainly has better pay.

    Cons

    Pressure to sell insurance, credit card apps, and other targets
    Bonuses are store based, and generally out of reach for the market
    Culture can vary significantly by store


  10. "Ehhhh...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile Sales Consultant in Austin, TX
    Former Employee - Mobile Sales Consultant in Austin, TX
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    A lot of customer engagement.
    Customers came to you.

    Decent hours

    Cons

    Low pay.
    No commission.

    Limited incentives.

    Moving up within the department was slow.


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