Best Buy Reviews in Boston, MA | Glassdoor

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Best Buy Boston Reviews

Updated February 12, 2018
148 reviews

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Boston, MA Area

3.2
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148 Employee Reviews

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Pros
Cons
  • Work life balance but its retail (in 458 reviews)

  • Post holidays not many hours available for non-full time employees (in 526 reviews)

More Pros and Cons

  1. "Bestbuy rating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hanover, MA
    Current Employee - Sales Associate in Hanover, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    the pay with no degree

    Cons

    There can be some favoritism

    Advice to Management

    Do no give orders while not explaining things


  2. "samsung expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Samsung Expert in Saugus, MA
    Former Employee - Samsung Expert in Saugus, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    the people and the discounts are great!

    Cons

    they expect you sign so many people up for cards. hassle switching days with other employees. you have to wait such a long time for such a small raise

    Advice to Management

    don't care so much for best buy credit cards. we can have such a good sale day but if we didn't get any cards it was the end of the world to management. Also give your top performers dollar raises every year and not just like 50 cents.

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Cambridge, MA
    Former Employee - Sales Associate in Cambridge, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than 3 years)

    Pros

    Training is extensive- knowing nothing of tech is no problem, you will know what to do when you hit the floor
    No commission = no predatory sales tactics. Point of sales is to provide whole solution to customer and any halfway decent salesperson will be very well off
    Standardized internal operating procedures at all stores, transferring is a breeze
    Computer systems are easy to use
    Average pay, good bonus structure for line level associates
    Easy to request time off, my management was good about it

    Cons

    I think this all comes down to who is a part of the team's intermediary management. In my case at two locations, general managers had a good idea of what is right and were good, driven leaders. It was the supervisors and management below them who were iffy. With department lead roles, as well as supervisors over them and an assistant store manager too, there are just too many leadership roles. The company tries too hard here and it ends up with people who are not fit to lead, well, leading. In my experience, I had a departmental lead who oversaw 6 of us, and another supervisor who oversaw one other department plus ours. There are quite frankly too many people telling you what to do. The people I worked with were unusually power-trippy folks, and it created noticeable tension among everyone. My stores were also unusually clique-y and it was downright aggravating hearing about inclusivity and teamwork while management repeatedly played buddy-buddy with tenured associates.

    Advice to Management

    Get rid of the department lead role. All it creates is a super empowered sales associate who is not incentivized to do anything other than continue to sell. It gets annoying having to deal with 1000 people who are all just trying to get a leg up in the company.


  4. Helpful (1)

    "Could be decent with a change in leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Advanced Repair Agent in Cambridge, MA
    Current Employee - Geek Squad Advanced Repair Agent in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    The employee discount is pretty good, and the pay is okay for a "mall job". There are also alot of tourist that come here which can be interesting to meet people from all over the world.

    Cons

    Most of the managers working here are very rude, and don't even know how to help other employee's when they don't know how to do something, and instead of saying they don't know they will happily mis inform you.

    There is rampant favoritism in this store, unless you work on the sales floor and consistently make big sales and get new credit card sign ups you are looked at as worthless. If you aren't one of those sales people you can forget getting Sunday hours (time and a half) and you can forget getting promoted or getting to take PTO when you want

    You don't really get any training until you go to induction which could be months after you get hired. Even then Induction only somewhat prepares you to do your job. There usually isn't anybody in your department that can show you how to do something since most people quit in less than a year of working here.

    Employees are encouraged by management to sell things to customers that they truly don't need. If somebody just wants a computer to go on facebook and skype with their grandkids they don't need a $3000 macbook pro. If a college student just wants a TV for their dorm room they don't need a $2000 Sony TV.

    Advice to Management

    It seems that alot of the managers working here are unhappy. I understand not liking your job but you shouldn't let it reflect on your interactions with subordinates and the customers, if you really hate your job so much then go work somewhere else and stop making this store a horrible place to work at.


  5. "Good place to work, until they decide money is more important"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raymond, NH
    Former Employee - Anonymous Employee in Raymond, NH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than 10 years)

    Pros

    Great coworkers, excellent direct leadership, supportive, provide resources to develop self

    Cons

    Frustrating work scenarios, difficult to schedule for task completion, deciding to eliminate my team and my job after 10 years to cut costs


  6. "fun but low pay for reps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Boston, MA
    Former Employee - Sales Representative in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    fun environment good place to start

    Cons

    low pay and long hours


  7. "Be at people. Not so great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Varios in Brockton, MA
    Former Employee - Varios in Brockton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 8 years)

    Pros

    The team atmosphere is fantastic. Management was always very involved. Great culture.

    Cons

    Pay was decent for retail but low compared to most other industries.

    Advice to Management

    Communicate

  8. "A bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Danvers, MA
    Current Employee - Sales Consultant in Danvers, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    The discount and item aaccommodations

    Cons

    Managment is bad over all. Advancement is off the "good old boy" system. If your not friends with the management your not advancing or getting 40 hours a week. I have worked at 3 different Best Buys, this is true for every location.

    Advice to Management

    Treat the sales employees better, they are the soul reason everyone doesn't just get things of amazon.com


  9. "Part-Time Sale Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Danvers, MA
    Current Employee - Sales Consultant in Danvers, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Pretty good discount depending on the item.

    Cons

    Management at the location I work at plays favorites and does not really care for you if you aren't one.

    Advice to Management

    Don't play favorites


  10. "Not bad for a college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Portsmouth, NH
    Current Employee - Sales Associate in Portsmouth, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Really great atmosphere and work environment

    Cons

    Employee discount is not as great as it appears to be


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