Best Buy Canada Reviews | Glassdoor

Best Buy Canada Reviews

Updated September 19, 2017
43 reviews

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Ron Wilson
20 Ratings

43 Employee Reviews

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Pros
Cons
  • Big emphasis on targets, no commission (in 29 reviews)

  • Pressure to sell warrantee without any commission (in 10 reviews)

More Pros and Cons

  1. "CHQ - not a good place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Best Buy Canada full-time (More than 3 years)

    Pros

    - The people. I have met so many amazing people from working here.
    - The exposure to corporate life. It is a good place to understand how corporations operate, and to decide ultimately if you are willing to put in the time and pain to climb the corporate ladder.

    Cons

    - Unless you are a manager or a "favourite" (favouritism is HUGE here), you will be treated like garbage in terms of salary and respect
    - The culture is horrible. It is fake. And they are trying to "evolve" it to be similar to a tech hub/ start-up vibe. You can't force people to care about the company's goals when the company doesn't care about their employees.
    - Many "people managers" don't actually seem to care about managing PEOPLE.
    - There is no recognition/ reward for a job well done anymore. Before the consolidation of BBY/ FS there was, and now it's strictly business & numbers. Exhausting and dissapointing.

    Advice to Management

    - Try encorporating a little recognition and reward for the hard work.
    - Make the HR department more involved in the "career advancement" type conversations and meetings. They SHOULD know more about this kind of stuff.
    - WORK. LIFE. BALANCE. At the low salaries you pay, you cannot expect your staff to slave away like they do. Try introducing a little work/life balance.

    **Try training your managers to treat your employees like they deserve to be treated and watch the turnover disappear. **


  2. "Senior Manager at Head Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Best Buy Canada full-time (More than 5 years)

    Pros

    staff discount
    people only stay because of the money

    Cons

    culture
    leadership
    environment
    morals
    everything else about working here

    Advice to Management

    the US parent company should take a close look at the Canadian operation and determine if this culture is what Best Buy stands for, then fold a number of functions into the US.

  3. "Sexist, Racist, Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy Canada part-time (More than a year)

    Pros

    - A few bucks higher than average pay
    - Always a lot of employees; great if you need time off
    - They waste all their money on things like couches, playstations, games, and netflix for the break room which makes breaks more enjoyable.
    -You often become friends with your coworkers
    - Great to learn about and keep up with technology
    -Amazing discounts

    Cons

    -Literally my store, had half the staff members of a group called 'unite the reich best buy (store#)', and 'hitler wasn't that bad'. I was told jews should get over the holocaust, it wasn't that bad. That minorities deserve genocide. That all blacks and native american customers are thieves, and asians are all cheap perverts. The nazi salute was regularly done in the store on store premises.
    nothing was done. I repeat. Management punished those who complained. These things all happened at the store, often with customers nearby and when just trying to get work done.

    -If you are a white man at this company, you will get paid 20/hr. A brown man will get paid 15. a woman, 13. A brown woman gets minimum wage (11). If you ask for a pay raise equivalent to the males who have same experience and service ratings, you will get in trouble.

    -They also steal wages. My store regularly cut peoples checks by between 10 minutes, to 3 or 4 hours. When people demanded their pay, they were told there is no 'proof' they were there so they don't get paid. People were threatened with firing and fired for asking for their pay. People are pressured into clocking out and then continuing to work with no pay. People are denied their breaks. Those with medical issues are punished for taking breaks for medical reason. People are also denied bathroom breaks and water breaks. All of these things happened nearly every day to the staff of colour and only occasionally to white staff.

    -WAY too many managers. 5 or so managers who sit on their phone all day. The thing customers don't know is that while best buy is not on commission, the management and supervisors do get commission. So they sit in the back and yell and treat the staff like utter trash, then bring home about 50 000/year before the thousands in monthly bonuses.

    -Managers and their titles, and the rules, will change every month and they will not tell you. Too many cooks. If you break a rule that was changed yesterday and no-one told you you get yelled at.

    -Bullying. When you are new you will be hazed. Other staff will call you names, steal your food and hide it...steal your money...put lotion on doors and water on floors, throw things at you, and knock down your work or hide it so you can't get it done.

    -Overly masculine. Every single upper management is a white man. At meetings it is mandatory to scream, cheer, and play sports, even if you have a medical condition.

    -They suck up to customers. I witnessed a dude ask for something that was 160$ for free because he wanted it and the manager just gave it to him. If a customer wants it free, you do it. If they ran it over with their car on purpose and the warranty doesn't cover, you refund and give them extra in cash. If they stole it and you have proof, you still refund it and give them coupons and free stuff. The customers know if they are abusive and rude they will get rewarded with money.

    - I was there for 2 years. By the time I left, a task that in my first months they would have had 3-4 people working on for 8 hrs had one person given 2-4 hours to do. And I never got a raise.

    Advice to Management

    Fire everyone and restart with serious diversity, gender, HR, and legal training.

    Or just go bankrupt.


  4. Helpful (6)

    "Best Buy CHQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy Canada full-time (More than 3 years)

    Pros

    - Great co-workers
    - Staff Discounts
    - Best Buy Brand looks great on resume

    Cons

    - Compensation. Pays under market compared to other local companies. Especially in IT
    - No growth opportunity. Expects someone to be in their position for 5 + years without any sort of growth or learning opportunity
    - Wants to compete with other big players such as Amazon, Microsoft, Facebook, etc, but lacks the infrastructure to do so.
    - Losing great talents across the board because of Managers not listening to their employees.

    Advice to Management

    - Listen to employees. They are the day in and day out grunts that does your job. All management does is either blame or take credit for the team's effort
    - Compensate your workers better. Only delusional long tenure best buy employees accepts their low wages because they don't know any better what exists outside of Best Buy's walls


  5. Helpful (6)

    "Stop Favouritism!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Burnaby, BC (Canada)
    Current Employee - Software Developer in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee discount
    Location is good and lots of parking

    Cons

    1- Favouritism
    2- Lack of leadership
    3- Buggy Legacy app
    4- Lots of Politics
    5- Noisy office with super small desk and no privacy

    Advice to Management

    Stop Favouritism. Listen to others as well.


  6. Helpful (1)

    "Terrible As you Climb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Burnaby, BC (Canada)
    Current Employee - Sales Supervisor in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Best Buy Canada (More than a year)

    Pros

    Staff discount. That is all.

    Cons

    As you climb the food chain, you realize that nobody cares about anyone but their own career path, and how they will dangle carrots in your face to accumulate your buy-in, only to fire you the next month for not being able to perform job tasks outside your pay, outside your grasp, and not even in your job description.

    Advice to Management

    When you do your District visits, actually look if stuff has been whipped together and cooked. Everyone runs around like a chicken with their heads cut off just to prepare, when in reality, if we just followed proper store order, we would have nothing to worry about.


  7. "wages are too low for what is expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy Canada full-time (More than a year)

    Pros

    Employee discounts arent too bad

    Cons

    No commission but required to push plans that customers dont want
    Expected to do more than they are willing to pay/in job description
    Schedule is often posted the day before the week starts
    Terrible work life balance
    A ton of processes to remember that are always changing
    High turn over rate
    Customers are very unrealistic and can be aggressive
    Management promotes people who are vocal but not the hard workers
    Not organized in anyway

    Advice to Management

    Favouritism is a huge issue.
    Have someone trained specifically in cameras
    Employees leave because the wages dont make up for the pressure and terrible work life balance

  8. "No.... Just.... No."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Connected Solutions Specialist in Edmonton, AB (Canada)
    Former Contractor - Connected Solutions Specialist in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Best Buy Canada as a contractor (Less than a year)

    Pros

    Good pay for high schoolers.

    Cons

    They use you as a slave and they cast you away. Best buy is a terrible company that build you up and tears you down (unless you have a degree in sales and business) and they straight up use you.

    Advice to Management

    Nothing. I hope Best Buy and all its branches burn and go bankrup.


  9. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Best Buy Canada full-time

    Pros

    Good Benefits, Good Staff Discount

    Cons

    Inconsistent leadership and expectations. No real adherence to work place health and safety requirements regarding discrimination or sexual harassment. Favouritism is rampant within the company especially moving into and past the supervisor level.


  10. "total cult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great coworkers, discount was fair, decent hours

    Cons

    manipulative management, massive lay offs, management could not adhere to a consistent standard operating platform

    Advice to Management

    walk the walk


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