Best Buy Canada Reviews | Glassdoor

Best Buy Canada Reviews

Updated August 16, 2017
89 reviews

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2.0
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Ron Wilson
20 Ratings

89 Employee Reviews

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Pros
Cons
  • Big emphasis on targets, no commission (in 29 reviews)

  • Pressure to sell warrantee without any commission (in 10 reviews)

More Pros and Cons

  1. "Home Solutions Senior"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy Canada full-time (More than 5 years)

    Pros

    Good place to work if you're in school and looking to get some weekend money. If you pay attention you can learn a lot about tech. The staff is young.

    Cons

    Compensation is terrible for how hard you are expected to work. There is no financial gain for performing well. Once you move up in the ranks the politics become insane and you plateau very quickly.


  2. "Is changing for the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    A great management team makes all the difference in the store. They are your only support. District won't be much help.

    Cons

    To much pressure to sell warranties and geek. Everyone is expendable if you can't sell them all the time. Not customer focused. Warranty focused.

    Advice to Management

    Start looking

  3. "Good place to acquire experience and new products, but otherwise..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Quebec, QC (Canada)
    Current Employee - Customer Service Representative in Quebec, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Best Buy Canada part-time (More than 3 years)

    Pros

    -Excellent Staff Purchase program (Cost + 5%)
    -Good benefits (Especially for full-time employees)
    -EPP from the suppliers
    -"Normally" flexible schedule
    -Annual salary evaluation (expect a 2-3% raise yearly)

    Cons

    - Lots of pressure for the sales staff, as well as support staff
    - Management lacks skills and/or motivation to improve the experience of employees
    -HUGE turnover within the staff
    -Salary is far from great. Don't expect similar wage as other retailers with commission

    Advice to Management

    Your employees are your biggest strength. While the management tries to find new ways to increase income and diversify the amount of Geek Squad services, frontline staff are left with improper training in products, because only the services matter.

    Focus on the essentials, make sure that customers can get the best experience and that they have reasons to buy here and not any other retailer. Employee knowledge, caring staff and management are part of what is necessary to make the experience of customers better.

    After having worked for the company more than 3 years, I saw too much turnover, pressure and definitely unethical work ethics by management and employees to increase sales and deny service. I wish I could say Best Buy led by what they preach in corporate brochures, but sadly they don't.

    Employees have considerably more pressure since Future Shop closed. With targets always higher and renumeration not increasing, it is easy to see why employees leave so fast.

    While I expected other stores to be different and be an opportunity to focus on the values of the company, I am really sad to see similar things nationwide.

    P.S.: If you want to become one of the Top 100 employer by 2020, you have a LOT of work to do by then, because I don't see it improving with the recent actions and decisions that upper management took in recent years. Yes, the stock price is higher than it was in many years and revenues are up, but don't forget that you are fighting against trends and that without proper staff, you will only lose customers and experience to other employers and retailers.


  4. "Favoritism, number crunching, and GSP."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy Canada part-time

    Pros

    Discount.
    Great community, other than management.

    Cons

    Management cares more for Geek Squad Protection Sales rather than any actual product knowledge. Obvious favoritism.
    Your worth to them, is determined by your Sales/hour and GSP.
    Not the service you provide.
    Many salesman will BS their way through a sale to close it.


  5. "Operations Specialist, Multi-Channel Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy Canada full-time

    Pros

    Awesome team environment, lots of opportunities to move up and grow in the company.

    Cons

    Treated incredible disposable. I started for the company two years ago and it is not like how it used to be when I first started. They have terminated employees without cause, or for a reason that should have been a sit down.

    Advice to Management

    Best Buy does not live up to the values it says it does when it comes to how they treat theyre valued employees.


  6. "Home Solutions Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Solutions Specialist in Kitchener, ON (Canada)
    Former Employee - Home Solutions Specialist in Kitchener, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy Canada full-time (More than 3 years)

    Pros

    Co-workers were great for the most part because of the fun atmosphere. Busy season is engaging with lots of customers. Products are fun to interact with and good team members will help you learn a ton. Great benefits and employee purchase plan to somewhat compensate for the terrible pay.

    Cons

    Big focus for sales associates on services and service plans and occasionally management will get sketchy to make that happen. A great many people were either blatantly mistreated by management and the company or generally undervalued. Wages are extremely low and are quite stagnant.

    Advice to Management

    Value your employees. Very often they're far better than you deserve.


  7. Helpful (7)

    "Doesn't uphold the cultural values it aspires to - NOT AMAZING!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Burnaby, BC (Canada)
    Former Employee - Recruiter in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy Canada full-time (More than a year)

    Pros

    If you want to play the politics and hope you don't get fired in the annual "cull" then you could have a long career here....maybe.

    Staff discount

    Cons

    - Politics, politics, politics
     - Incompetent Senior Managers who are promoted in to positions they have no experience for
     - Meetings about meetings about meetings - whoever can shout the loudest and is in the club will be heard, everyone else is ignored
     - Unless you come from the almighty Retail you'll probably be overlooked
     - If you work in a support function you'll be treated like dirt
     - THE WEBSITE DOESN'T WORK....whilst availing of the staff discount I was delivered a smashed 50" TV, couldn't order a simple pair of headphones without having to go to the store to be told they weren't there, overcharged twice

    Advice to Management

    Not sure what can be done...there's too many layers and it all hinges on the basis that if people keep buying online it will work out somehow

  8. "Meh, wouldn't recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Vancouver, BC (Canada)
    Former Employee - Customer Service Specialist in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy Canada full-time (More than a year)

    Pros

    Staff discount, part time and full time benefits

    Cons

    terrible scheduling, can't call in sick because NO ONE to cover, everyone hates working there, lame work environment although they try to make it "fun", always short staffed and therefore customers always complaining about service - head office doesn't give a crap, always making "exceptions" for return policies so customer service is never consistent from one person to the next and repeat customers have different experiences.

    Advice to Management

    Terrible budget for scheduling/staff on duty, never enough staff. Keep that in mind for stores that receive a lot of traffic. You're losing customers by not having enough staff to attend to them. Make sure your policies are generally consistent.


  9. "Fun and dissatisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy Canada part-time (More than a year)

    Pros

    Awesome co workers, fun times, good benefits! I have good memory's for the most part, they have some stuff they need to fix.

    Cons

    Management! I'm pretty sure half the higher ups don't realize how corrupt the departments are! I hate the people I use to work for they are unfair, and unjust!

    Advice to Management

    Get new management


  10. "Full-Time Computer Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy Canada full-time (Less than a year)

    Pros

    Depending on the management & your experience, your wage is decent.

    Cons

    Extremely sexist/discriminative towards females in the electronics field. Condecending & rude.

    Advice to Management

    Stop hiring an ignorant team & ignorant management. Women can be just as good if not better than men.


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