Best Buy Reviews in Cleveland, OH | Glassdoor

Best Buy Cleveland Reviews

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Found 61 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
80%
Recommend to a Friend
99%
Approve of CEO
Pros
  • "The employee discount is great and I love the accommodations(in 1863 reviews)

  • "Fun to work for and all around enjoyable(in 314 reviews)

Cons
  • "Hours are long and tough to manage work life balance(in 502 reviews)

  • "New full-time employees PTO hours are extremely small(in 563 reviews)

More Pros and Cons
  1. "Sales"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time for more than 20 years

    Pros

    Great place to work, great people.

    Cons

    Retail is not for everyone.

  2. "great place"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Cleveland, OH
    Recommends
    Positive Outlook

    I worked at Best Buy part-time for more than 2 years

    Pros

    good pay and the work was ok

    Cons

    a lot of work for what job title consists of

  3. "Aggressive sales approach - But a good college job"

    StarStarStarStarStar
      Former Employee - Home Theater Sales Associate in Mentor, OH

      I worked at Best Buy full-time for more than 6 years

      Pros

      Pay well, flexible hours, good company culture

      Cons

      Very aggressive sales approach with customers which scare them away

    • "North Olmsted"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in North Olmsted, OH
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Best Buy for more than 6 years

      Pros

      Flexible hours. Good for college students.

      Cons

      Management at this location is garbage. They do not care about employees at this location

    • "Customer Service Specialist"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Parma, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Best Buy full-time for more than 4 years

      Pros

      Great hours, generous PTO, friendly and helpful staff

      Cons

      Pressure to deliver sales goals and role responsibilities are not always executed by EVERYONE on team

      Advice to Management

      Treat your employees like people and not like revenue generators

    • "Really Nice First Job"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Consultant in Strongsville, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Best Buy part-time for more than 2 years

      Pros

      Good discount Flexible Hours Decent Compensation

      Cons

      Monthly E Learnings on new products that are out You get burnt out pretty quickly feeling like a robot.

    • "Remote Service"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Remote Service Dispatcher in Cleveland, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Best Buy full-time for more than 9 years

      Pros

      Tuition reimbursement, discounts, work from home.

      Cons

      No room for advancement. 5 years of top performance doesn't mean anything when the rare opportunity for a promotion arises. Most of the work performed is outsourced now which is low quality.

      Advice to Management

      I used to be proud to say the work we were performing was done by agents in the US and it was a huge selling point for our services and plans. The agents see the poor quality of work being done as well as our clients and this needs to change.

    • "Customer Service"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Avon, OH
      Recommends
      Positive Outlook

      I have been working at Best Buy part-time for more than 4 years

      Pros

      Good environment, great people work with. Employees work as a team.

      Cons

      Moving up within the company is very hard.

    • Helpful (1)

      "Almost a 5"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Home Theater Sales Consultant in Strongsville, OH
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Best Buy part-time for more than 4 years

      Pros

      Your experience at Best Buy will mostly depend on the stores' management but almost all stores' management is great. The job is really fun, especially if you're good at it. I started at 16 and am coming up on 3 years here, the coworkers range in age but they're all so easy to get along with. You develop a love of the technology, even if you didn't know anything about it before (I didn't know anything about TV's)....

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      Cons

      You're expected to sell a certain amount and if you're not hitting your goal it can be a bit stressful, depending on your managers. One of the reasons I didn't give it a 5 is because management can really make or break the job, management can really ruin the whole experience. The vibe of work seems to depend upon budgets; if you're hitting your target, if the store is hitting its budget. If not, at my store at least,...

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      Advice to Management

      My management had a habit of not doing their jobs, just having fun with each other and employing friends. Other than that, most stores have management that works to help out the employees, and they do really well with it.

    • "The most unprofessional place I've ever worked"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Cleveland, OH
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Best Buy part-time for more than a year

      Pros

      The discount, thats basically it. There's a few nice people but not really, it's kept pretty clean overall but still terrible.

      Cons

      Unprofessional, misogynistic, disorganized, just over all terrible, took 3 weeks to get me started, lost my phone number, told me not to worry about the drug test because they never sent me the information to take it, never had me fill out an I-9, didn't get me a password to check my schedule but my manager texted me to ask if I knew I worked a certain day. Just a complete crap show.

      Advice to Management

      Fire everyone and start over

    Found 61 reviews