Best Buy Reviews in Cleveland, OH | Glassdoor

Best Buy Cleveland Reviews

Updated April 11, 2018
57 reviews

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Cleveland, OH Area

3.8
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57 Employee Reviews

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Pros
Cons
  • Work-life balance is difficult to perfect (in 474 reviews)

  • hours were not always the best considering im a full time student (in 544 reviews)

More Pros and Cons

  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Supervisor in Avon, OH
    Former Employee - Front End Supervisor in Avon, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Great pay if your in leadership or management discount is amazing
    can be great team and leadership depending on stores and who gm is

    Cons

    work life balance is non-exsistant pay for lower tear employees is average and not worth making a living out of

    Advice to Management

    increase base pay and take care of internal leaders who have proven there ability to become sales managers and general managers vs keeping there supervisors from moving up and making a better living


  2. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Parma, OH
    Current Employee - Customer Service Representative in Parma, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great hours, generous PTO, friendly and helpful staff

    Cons

    Pressure to deliver sales goals and role responsibilities are not always executed by EVERYONE on team

    Advice to Management

    Treat your employees like people and not like revenue generators

  3. "Really Nice First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Strongsville, OH
    Current Employee - Sales Consultant in Strongsville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Good discount
    Flexible Hours
    Decent Compensation

    Cons

    Monthly E Learnings on new products that are out
    You get burnt out pretty quickly feeling like a robot.


  4. "Remote Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Service Dispatcher in Cleveland, OH
    Current Employee - Remote Service Dispatcher in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 8 years)

    Pros

    Tuition reimbursement, discounts, work from home.

    Cons

    No room for advancement. 5 years of top performance doesn't mean anything when the rare opportunity for a promotion arises. Most of the work performed is outsourced now which is low quality.

    Advice to Management

    I used to be proud to say the work we were performing was done by agents in the US and it was a huge selling point for our services and plans. The agents see the poor quality of work being done as well as our clients and this needs to change.


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Avon, OH
    Current Employee - Customer Service Representative in Avon, OH
    Recommends
    Positive Outlook

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Good environment, great people work with. Employees work as a team.

    Cons

    Moving up within the company is very hard.


  6. Helpful (1)

    "Almost a 5"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Theater Sales Consultant in Strongsville, OH
    Current Employee - Home Theater Sales Consultant in Strongsville, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Your experience at Best Buy will mostly depend on the stores' management but almost all stores' management is great. The job is really fun, especially if you're good at it.
    I started at 16 and am coming up on 3 years here, the coworkers range in age but they're all so easy to get along with.
    You develop a love of the technology, even if you didn't know anything about it before (I didn't know anything about TV's).
    The pay is great, especially for teens, I should've led with that. The better you do, the higher your yearly raise will be. Salaries vary based on department, appliances and mobile get paid the most, but if you're a teenager looking for a job to make some money on the side of school, 100% recommend.
    It helps you develop good social skills, how to talk to customers, how to establish comfort with somebody you just met, and the best way to communicate.
    They were super flexible with me when I was in school, and I mean really really flexible.
    The discount is really great, too and comes in handy.
    All in all, it's a ton of fun.

    Cons

    You're expected to sell a certain amount and if you're not hitting your goal it can be a bit stressful, depending on your managers.
    One of the reasons I didn't give it a 5 is because management can really make or break the job, management can really ruin the whole experience.
    The vibe of work seems to depend upon budgets; if you're hitting your target, if the store is hitting its budget. If not, at my store at least, spirits seem to crash, management gets frustrated, employees get tired of it.
    It's definitely a much more demanding job than Pizza Hut or H&M, but the fun when you're doing well, the pay, the discount are worth it.

    Advice to Management

    My management had a habit of not doing their jobs, just having fun with each other and employing friends. Other than that, most stores have management that works to help out the employees, and they do really well with it.


  7. "The most unprofessional place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cleveland, OH
    Current Employee - Customer Service Representative in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    The discount, thats basically it. There's a few nice people but not really, it's kept pretty clean overall but still terrible.

    Cons

    Unprofessional, misogynistic, disorganized, just over all terrible, took 3 weeks to get me started, lost my phone number, told me not to worry about the drug test because they never sent me the information to take it, never had me fill out an I-9, didn't get me a password to check my schedule but my manager texted me to ask if I knew I worked a certain day. Just a complete crap show.

    Advice to Management

    Fire everyone and start over

  8. "ATT Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Att Expert in Mentor, OH
    Former Employee - Att Expert in Mentor, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy (More than a year)

    Pros

    Fun and Upbeat atmosphere except during the holidays.

    Cons

    Sometimes management can be a little overbearing.

    Advice to Management

    It was a pretty solid experience.


  9. "Fun and challenging."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor in Cleveland, OH
    Former Employee - Department Supervisor in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than 10 years)

    Pros

    Working with people. Great employees. Employee discount. Challenging and fast paced. Management was fun and fair. They're good about promoting from within.

    Cons

    The hourly wages just aren't there. Great for younger adults and teens. Too many absurd acronyms and generic sales techniques. Just let the sales staff do their thing.

    Advice to Management

    Pay your supervisors and managers more competitively. I witnessed countless leaders of the store quit for entry level positions that paid better.


  10. "Good not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Buy Sales Associate in Cleveland, OH
    Current Employee - Best Buy Sales Associate in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time

    Pros

    Great work environment
    Good learning opportunity
    Fun staff, good pay for what youre doing
    There's a lot of cool technology to play with

    Cons

    Retail can be a demanding job
    Customers can make life very difficult
    Managment can be overpayed while underperforming

    Advice to Management

    Take more pride in your employees, show them appreciation, take more responsibility for short-comings and they wont happen as often


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