Best Buy Reviews in Columbus, OH | Glassdoor

Best Buy Columbus Reviews

66 reviews

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Columbus, OH Area

3.8
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66 Employee Reviews

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Pros
Cons
  • "Working all holidays (work/life balance)" (in 483 reviews)

  • "Is hard to get hired on full time" (in 557 reviews)

More Pros and Cons

  1. "Mobile Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Lead in Heath, OH
    Current Employee - Mobile Lead in Heath, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great company who rewards their employees.

    Cons

    No cons for this job.

    Advice to Management

    I have an excellent management team couldn’t ask for better staff.


  2. "Hyper-aggressive sales tactics and a complete disregard for customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Columbus, OH
    Former Employee - Sales Associate in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    You'll meet some of your best friends working here

    Get to learn about a lot of cool and interesting tech

    Can be great for college students or those looking for part-time (depending on location/management)

    Pay is reasonable

    Awesome discount

    Cons

    Many employees know next to nothing about the products they sell, but shove the misinformation given to them by corporate down customers' throats in order to make sales (Audioquest cables don't give you better audio, stop it.)

    Management is hyper aggressive with pushing sales (even more than usual for retail.) Managers get a paid vacation ("Achievers") if the store makes its goal.

    One sales manager in particular has caused a number of customers to storm off by refusing to accept their rejection of the Best Buy credit card (once counted 11 "no"s before he finally gave up–one of which came WHILE the customer was swiping her card to pay!) Also need more than one hand to count the number of customers that have said to me "that guy is terrible". Should hear the reaction once they find out he is a manager!

    Customers are treated like numbers (educating/informing comes second to selling customer expensive add-ons and getting them out of the store quickly.)

    Management can sometimes forget you have a home and life outside Best Buy

    Advice to Management

    We get it, you want to go to Achievers. We know you're under a lot of pressure yourselves. But seriously lay off and let the salespeople provide the customer with a great experience without breathing down their necks the whole time.

  3. "Overall great experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computing and Tablet Sales Consultant in Columbus, OH
    Current Employee - Computing and Tablet Sales Consultant in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Discount, co-workers. Generally the environment is good, holiday season is fun, monthly bonus is not great, but better than nothing.

    Cons

    Pressure of sales, occasionally management pushes too hard, expects too much. Customers often think we are on commission, when we are not.


  4. "Front end"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NONE in Westerville, OH
    Former Employee - NONE in Westerville, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Best Buy full-time (Less than a year)

    Pros

    The customers were usually awesome people

    Cons

    The people that worked there were really clicky

    Advice to Management

    Stop being robots, live your life.


  5. "A fair place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Team Specialist in Dublin, OH
    Current Employee - Project Team Specialist in Dublin, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 10 years)

    Pros

    As a project Team specialist I get to travel the country and see places I normally would not have visited. Pay scale is fair and my supervisor and manager are great to work for.

    Cons

    Third shift can be rough on some people. Advance Kent seems based more on quality of friendship rather than quality of work.


  6. "Best Buy Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Grove City, OH
    Current Employee - Customer Service Specialist in Grove City, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Overall a great job can often times be super slow which will drag your shift out very long.
    The pay isnt bad

    Cons

    A lot expected with numbers even if you have very few customers


  7. "Great Company"

    StarStarStarStarStar
    Former Employee - Sales Associate in Reynoldsburg, OH
    Former Employee - Sales Associate in Reynoldsburg, OH
    Recommends

    I worked at Best Buy full-time (Less than a year)

    Pros

    - Good starting pay
    - Great management

    Cons

    - Sometimes hours can be sudden / short notice
    - Not many opportunities forpromotion

    Advice to Management

    Give more employee incentives, opportunities

  8. "Great customer service experienced, but a large focus on meeting selling goals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Best Buy Sales Associate in Reynoldsburg, OH
    Former Employee - Best Buy Sales Associate in Reynoldsburg, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Interacting with people interested in technology, and the gratitude from people after helping them. Also, getting to interact with new tech all of the time, in fast paced environment. And of course, employee discount

    Cons

    Dealing with ignorant or hostile customers, and the large focus on meeting sales quotas, even when no one is in the store...

    Advice to Management

    Focus more on customer experience, rather than sales numbers. Increase investment in customer education services


  9. "More than just Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobile Expert in Lancaster, OH
    Current Employee - AT&T Mobile Expert in Lancaster, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time

    Pros

    Stock options, above average pay, paid vacation, good training programs, plenty of options to move up

    Cons

    Retail hours, yearly company changes, if you have issues standing for 6-8 hours daily. Pay cap that may limitngrowth if there are no promotion available.


  10. "I enjoy this company l"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerical Aide in Columbus, OH
    Current Employee - Clerical Aide in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (Less than a year)

    Pros

    Fun company to work for, goodnpay, decent benefits and time off

    Cons

    Occasionally some management at stores will be aggressive about meeting sales numbers to the point of making the environment unenjoyable


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