Best Buy Customer Service Representative Reviews

Updated Jun 3, 2020

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3.8
75%
Recommend to a Friend
90%
Approve of CEO
Best Buy CEO Corie Barry (no image)
Corie Barry
26 Ratings
  1. "Good culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook

    I worked at Best Buy full-time

    Pros

    Loved the company culture. Coworkers always great

    Cons

    Long hours, working holidays was always annoying but it’s retail so you should expect this.

    Best Buy2020-05-18
  2. "Good Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time for more than 3 years

    Pros

    Great job with great discounts. Easy job especially during college.

    Cons

    Customers can be rude. Working in sales department can be tough trying to achieve numbers.

    Best Buy2020-05-26
  3. "Customer Service Rep"

    3.0
    Former Employee - Customer Service Representative in Fond du Lac, WI

    I worked at Best Buy part-time for more than a year

    Pros

    Great supervisor. Friendly environment. Awesome team.

    Cons

    Pushing the product protection plans and best buy rewards cards

    Best Buy2020-06-03
  4. "It depends on the atmosphere and management where you work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy full-time for more than 5 years

    Pros

    Great benefits, generally the other associates get along well, flexibility in scheduling.

    Cons

    Not every one will work as hard you, occasionally poor management. If you work hard and are reliable be prepared to have people call out sick a lot and have to cover their shifts.

    Best Buy2020-05-15
  5. "It’s ok"

    3.0
    Current Employee - Customer Service Representative in Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time for more than 3 years

    Pros

    It’s pretty okay. Not great but not hard

    Cons

    It can get frustrating to exactly follow their sales pitch

    Best Buy2020-05-28
  6. "Best Buy"

    4.0
    Current Employee - Customer Service Representative 

    I have been working at Best Buy part-time

    Pros

    Really nice people and easy job

    Cons

    Can be boring at times

    Best Buy2020-05-04
  7. "Great place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time for more than a year

    Pros

    Amazing place with great benefits, and always good management teams.

    Cons

    Just general retail culture, but that's kind of a given.

    Continue reading
    Best Buy2020-04-17
  8. "I got plantar fasciitis working here, so..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newington, CT
    Doesn't Recommend
    Negative Outlook

    I worked at Best Buy part-time for more than a year

    Pros

    Any pros associated with working for this establishment are negligible.

    Cons

    The biggest con is working for Best Buy at all.

    Continue reading
    Best Buy2020-05-13
  9. "Good for students or part time"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time

    Pros

    Bonuses, easy sales job, great if you love tech

    Cons

    Need to hit numbers to get hours if you’re part time

    Best Buy2020-04-02
  10. "Great Place To Work!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Savannah, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy part-time for less than a year

    Pros

    Family like and Everyone’s nice!

    Cons

    Sometimes they don’t have hours.

    Continue reading
    Best Buy2020-03-09
Found 404 reviews