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Best Buy Customer Service Representative Reviews

Updated February 10, 2018
250 reviews

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Customer Service Representative

3.2
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Pros
Cons
  • Work life balance but its retail (in 458 reviews)

  • Post holidays not many hours available for non-full time employees (in 526 reviews)

More Pros and Cons

  1. "Pros out weigh the cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Best Buy part-time (Less than a year)

    Pros

    The pay is good, better than most jobs. They have cool incentives like reaching budget for a month will get the whole store a bonus. Time and a half for part timers on holidays. Double time and a half for full time. They have cool events for the employees sometimes. Also the discounts are nice.

    Cons

    Only 30 hours a week and your best is never enough there's always room to improve.


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Midland, TX
    Former Employee - Customer Service Representative in Midland, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    flexible hours with school schedule

    Cons

    management seemed to pick favorites... goals did not apply to all employees

  3. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chula Vista, CA
    Former Employee - Customer Service Representative in Chula Vista, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Co-workers
    Holiday pay
    Discounts
    Training
    Positive atmosphere

    Cons

    Management
     Hours
    Scheduling
    Didn't cross train

    Advice to Management

    Hours are based on performance and I had the highest performance percentage in my department and had yet to see an increase in hours even after I was training new people I didn't feel appreciated by my supervisor only the General manager which is Eric.


  4. "Good for students and young people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook

    I worked at Best Buy part-time (More than a year)

    Pros

    Employee discount was good and worth working there alone

    Cons

    Holiday hours can be weird but weekly schedules are set and reasonable to personal requests


  5. "Don't waste your time here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    -Typically friendly coworkers
    -Discounts on awesome products you use all the time
    -Hours are usually reliable

    Cons

    -Management seems to always be unkind
    -Management doesn't care about you
    -Management constantly promoted unskilled employees over long -time employees
    -Management plays favorites

    Advice to Management

    -To actually care about their employees
    -To not promote your favorite associate over an associate that you know is more than qualified
    -To be honest when hiring someone about all of the details for their job


  6. "Not-great retail experience"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in San Jose, CA
    Former Employee - Customer Service Representative in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Best Buy part-time (Less than a year)

    Pros

    Excellent practice interacting with all types of people
    Great way to learn multitasking and prioritization

    Cons

    Long hours in the holiday season
    Questionable strategies and decisions by management
    Dull tasks (scanning items, inventory, packing drink fridge)
    Monotonous


  7. Helpful (1)

    "Worst management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lexington-Fayette, KY
    Current Employee - Customer Service Representative in Lexington-Fayette, KY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Pay is ok
    Discount is amazing

    Cons

    Managers
    Lack of team work
    Overall bad

    Advice to Management

    Tell employees to do things that you would do yourself

  8. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great benefits, company that shows respect for employees.

    Cons

    Not strict return policy with customers.

    Advice to Management

    More consistent policy enforcement


  9. "A really great place to work, if you're serious about it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Employee discount is pretty great (BBY brands and Geek Squad Protection Plans especially), and the company as a whole is promoting a pretty positive message to its employees. From the two locations I've worked at, most employees do love their jobs and make the place very fun. Management at my store can get strict when they need to, but know when you're doing your best and when you might need a helping hand.

    Cons

    Branded payments (credit cards) and GSP are pushed way too heavily at my current store, even if you're not a salesperson, and a lot of new hires end up not knowing enough about either to really recommend them (management was flippant about our virtual training, and most didn't pay attention during lessons about the credit cards or GSP.) Excellent employees who go above and beyond have been let go due to low GSP/Branded Payments.


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Arlington, TX
    Current Employee - Customer Service Representative in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Great Working Environment .
    Great Benefits .

    Cons

    There are No Cons .. None .

    Advice to Management

    None .