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Best Buy Customer Service Representative Reviews

Updated February 11, 2019
311 reviews

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Customer Service Representative

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

Employee Reviews

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Pros
  • "The employee discount is great and I love the accommodations" (in 1863 reviews)

  • "Fun to work for and all around enjoyable" (in 314 reviews)

Cons
  • "Hours are long and tough to manage work life balance" (in 502 reviews)

  • "New full-time employees PTO hours are extremely small" (in 563 reviews)

More Pros and Cons

  1. "I LOVE working for Best Buy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Birmingham, AL
    Current Employee - Customer Service Representative in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    I've worked at 3 locations now over the last year and a half and I've always enjoyed the company I work for. I've felt genuinely appreciated by the management I've met at all of the stores. The pay is pretty good and the bonuses are nice when business is nice. The employee discount is great and I love the accommodations. Tuition reimbursement, 401k plans, discounts on insurance, etc.. They have vacations for those who do really well on their goals.

    Cons

    Right after I was promoted to be in leadership (at the 11 month mark), the store I transferred to was told we were closing.
    Some stores dont get enough hours to balance out with the traffic we get in the doors...it can get overwhelming sometimes.
    Working on Thanksgiving is horrible and often management will make exceptions for stupid reasons.

    Advice to Management

    N/A. Each store has different situations needing different management styles.


  2. "Great starter job for teens"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Westbury, NY
    Former Contractor - Customer Service Representative in Westbury, NY
    Recommends
    Positive Outlook

    I worked at Best Buy as a contractor (Less than a year)

    Pros

    great hours friendly staff and large discounts on products

    Cons

    low wages but hours make up for it.

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tinley Park, IL
    Former Employee - Customer Service Representative in Tinley Park, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than 3 years)

    Pros

    Great coworkers and good atmosphere

    Cons

    Overworked and unappreciated by management


  4. "best buy"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    Pros

    Great store to work at. Loved the general manager

    Cons

    Too many kids. Hard to request off and work around school schedules


  5. "Overall good experience"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Best Buy part-time

    Pros

    Worked there between semesters/ during breaks so it was nice knowing I would have a job when I came back into town

    Cons

    If you work on the phones taking calls from customers you're in a room by yourself most of the time


  6. "Appliances Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy (More than a year)

    Pros

    Managers are usually flexible with hours.

    Cons

    No one holds anyone accountable or recognizes your skills. Worked with people who would no call and no show and not get in trouble.

    Advice to Management

    Stop having noticeable favorites.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kansas City, MO
    Current Employee - Customer Service Representative in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    the employee discount, the mangers that will work with your schedule

    Cons

    The job security and possibility of going out of business

    Advice to Management

    Keep doing what you're doing

  8. "“590 THE ALMIGHTY”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennewick, WA
    Former Employee - Customer Service Representative in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy (More than 5 years)

    Pros

    The employee discount can be amazing (depending on the item), 5% above factory cost. It’s literally the reason I kept two jobs as long as I did, I didn’t want to give up the discount. The pay is also pretty good for retail, as it’s above minimum wage. Great employee recognition programs; like Achievers!

    Cons

    It’s retail, so you should expect to work nights, weekends, and holidays. If you have a problem with that; don’t work retail.


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Schaumburg, IL
    Current Employee - Customer Service Representative in Schaumburg, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    - Great Discounts on Insignia products

    Cons

    - Sometimes management could be little too needy.


  10. "Great place to work, room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Aurora, CO
    Former Employee - Customer Service Representative in Aurora, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    I was a customer service representative and the customers were tough but the culture and benefits are good enough to even it out. The discounts were great and there was plenty of room to grow within the company.

    Cons

    Management could be incompetent, especially when hired from outside. Compensation was not the best either, but that depends on your department.

    Advice to Management

    Do not hire any managers that haven't worked for Best Buy before. They are always a mess and it makes employees looking for promotions angry.