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Best Buy Customer Service Representative Reviews

Updated September 9, 2018
270 reviews

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Customer Service Representative

3.5
StarStarStarStarStar
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Employee Reviews

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Pros
Cons
  • "Work-life balance is difficult to perfect" (in 481 reviews)

  • "Is hard to get hired on full time" (in 555 reviews)

More Pros and Cons

  1. "Best retail job I’ve ever worked and I’ve been in retail for 5 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lynchburg, VA
    Former Employee - Customer Service Representative in Lynchburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    Management gave positive and constructive feedback without being negative or condescending and was encouraging in the way they coached you so that you could better serve customers and grow and improve as a team member at Best Buy.

    Cons

    Working long holiday hours

    Advice to Management

    Make sure not to show your favorites too much, it can really alienate your employees when they are suppose to work as a team, and sometimes you don’t even realize you’re showing it so just be sensitive to what you say and how you say it and who you say it to.


  2. "Lucky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Littleton, CO
    Former Employee - Customer Service Representative in Littleton, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy (More than a year)

    Pros

    I was able to work at a store where the people who I worked with were friendly, and the promotion process was clear.

    Cons

    Some managers focused too much on the stick and not the carrot for sales.

  3. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in West Hollywood, CA
    Former Employee - Customer Service Representative in West Hollywood, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Great starting pay. Great place to work if a student.

    Cons

    Toxic work environment. Management has so much favoritism.


  4. "review"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Melbourne, FL
    Current Employee - Customer Service Representative in Melbourne, FL

    I have been working at Best Buy full-time (Less than a year)

    Pros

    They are simply amazing

    Cons

    The cons are part time employees don't get enough hours


  5. "Overworked, Underpaid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great Co-Workers, the ability to request multiple days off, never a dull moment.

    Cons

    High Cost of company offered insurance, not such a good discount unless you need cables and cords. Overworked associates with little to no recognition. Terrible entitled customers, extremely small and difficult chances to advance. Pay doesn't equate to workload.

    Advice to Management

    Stop allowing for unprofessional, underaged, inexperienced people to run your stores. Start paying your Customer Service and Operations team the wages they are due. They are the ones who are the face of your NPS not sales. Make company issued insurance plans affordable and not allow the brunt of the load the come out of the employee's pocket. Maybe consider giving your employees the holidays off or alternate holidays. Merit pay should be more than a 30 cent raise per year.


  6. "Soon to be a store of the past"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    -Discount
    -can win things (like a 55in tv)
    -got to work with significant other (in a different department)

    Cons

    Store I worked in, maybe different elsewhere:
    -management held grudges
    -you were NEVER going to be promoted, no matter what they told you, new people were brought in
    -don’t get pregnant while working there, won’t accommodate needs , lost hours
    -don’t bother making friends, everyone is out for themselves


  7. Helpful (1)

    "Sexist company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Best Buy full-time (More than 3 years)

    Pros

    None at all sorry to say

    Cons

    Low pay sexist poor management

    Advice to Management

    Pay your females the way you do your males

  8. "good solid job but management stinks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Matthews, NC
    Former Employee - Customer Service Representative in Matthews, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy (More than 5 years)

    Pros

    good pay
    relatively easy
    good work environment depending on your team

    Cons

    management acts like school children with some actually caring about you and others only about the money


  9. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kannapolis, NC
    Former Employee - Customer Service Representative in Kannapolis, NC
    Recommends
    Positive Outlook

    I worked at Best Buy part-time (Less than a year)

    Pros

    Friendly and helpful Co Workers, and managers. They make you feel like family, and teach you everything that you need.

    Cons

    I have no down sides in working for them.

    Advice to Management

    Keep doing a great job, a shout out to Kaitlynn W, and Scott Moore.


  10. "Good Company, after changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Flower Mound, TX
    Former Employee - Customer Service Representative in Flower Mound, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than 3 years)

    Pros

    Employee discount, co-workers, get to be around new technology

    Cons

    Some of the upper management can be over bearing. Depending on department.