Best Buy Customer Service Representative Reviews | Glassdoor

Best Buy Customer Service Representative Reviews

Updated June 12, 2018
261 reviews

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Customer Service Representative

3.4
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Pros
Cons
  • "Work life balance but its retail" (in 479 reviews)

  • "Is hard to get hired on full time" (in 547 reviews)

More Pros and Cons

  1. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kannapolis, NC
    Former Employee - Customer Service Representative in Kannapolis, NC
    Recommends
    Positive Outlook

    I worked at Best Buy part-time (Less than a year)

    Pros

    Friendly and helpful Co Workers, and managers. They make you feel like family, and teach you everything that you need.

    Cons

    I have no down sides in working for them.

    Advice to Management

    Keep doing a great job, a shout out to Kaitlynn W, and Scott Moore.


  2. "good solid job but management stinks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Matthews, NC
    Former Employee - Customer Service Representative in Matthews, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy (More than 5 years)

    Pros

    good pay
    relatively easy
    good work environment depending on your team

    Cons

    management acts like school children with some actually caring about you and others only about the money

  3. "Good Company, after changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Flower Mound, TX
    Former Employee - Customer Service Representative in Flower Mound, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than 3 years)

    Pros

    Employee discount, co-workers, get to be around new technology

    Cons

    Some of the upper management can be over bearing. Depending on department.


  4. "Too Much D"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Best Buy (More than a year)

    Pros

    -great discount
    -alot of room to move up
    -employee perks

    Cons

    -always busy depending on location
    -horrible hours especially during holidays when you want to see your family


  5. "Good for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    They gave me flexible hours, and are a good work environment for minors. Discount is very good.

    Cons

    Management can be at times very pushy about goals that are hard to reach in stores where only tourists go.


  6. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Parma, OH
    Current Employee - Customer Service Representative in Parma, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great hours, generous PTO, friendly and helpful staff

    Cons

    Pressure to deliver sales goals and role responsibilities are not always executed by EVERYONE on team

    Advice to Management

    Treat your employees like people and not like revenue generators


  7. "Not worth the pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in McAllen, TX
    Former Employee - Customer Service Representative in McAllen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Awesome co-workers, positive work environment.

    Cons

    Pay starts at minimum wage

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brooks City Base, TX
    Former Employee - Customer Service Representative in Brooks City Base, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Great part-time job for college students. Flexible hours. Most co-workers are young and energetic.

    Cons

    Some times you may not get as many hours as you want. Full-time slots are few and far between. Don't go in looking for a full-time job eventually. You will never get "promoted" to full-time. So, if that is what you want, make sure that is what you are highered as. Usually only supervisors are full-time.


  9. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Avon, OH
    Current Employee - Customer Service Representative in Avon, OH
    Recommends
    Positive Outlook

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Good environment, great people work with. Employees work as a team.

    Cons

    Moving up within the company is very hard.


  10. "Check out customers, Process returns, clean work station"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    The pay is pretty decent better then minimum wage. Works well with school schedule and bonuses

    Cons

    Favoritism is heavy, policy’s are non existent because the focus point is making the customers happy, managers are sneaky and untrustworthy. Moving up is based on personal levels to an instance.

    Advice to Management

    Focus on managing the correct way for a team instead for certain individuals. Also be more open and accepting to criticism