Best Buy Customer Service Specialist Reviews | Glassdoor

Best Buy Customer Service Specialist Reviews

Updated February 11, 2019
332 reviews

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Customer Service Specialist

3.7
StarStarStarStarStar
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Approve of CEO

Employee Reviews

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Pros
  • "The employee discount is great and I love the accommodations" (in 1863 reviews)

  • "Fun to work for and all around enjoyable" (in 314 reviews)

Cons
  • "Hours are long and tough to manage work life balance" (in 502 reviews)

  • "New full-time employees PTO hours are extremely small" (in 563 reviews)

More Pros and Cons

  1. "What to know about Best Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Personal Growth and Development with the company.
    Great compensation , bonuses.
    Great Colleugues

    Cons

    Must work on Thanksgiving because of Black Friday sales.

    Advice to Management

    Open in the morning on thanksgiving .


  2. "Great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Westbury, NY
    Current Employee - Customer Service Specialist in Westbury, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    -Flexible hours
    -Comprehensive training
    -Opportunities to advance

    Cons

    -Performance based scheduling
    -Minimum required hours

  3. "Great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Allen Park, MI
    Current Employee - Customer Service Specialist in Allen Park, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Job is fun
    Simple
    Coworkers are great

    Cons

    A lot of down time
    Hard to advance


  4. "Fun, Cool Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in San Diego, CA
    Former Employee - Customer Service Specialist in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than 5 years)

    Pros

    Great people and products to work with

    Cons

    Sometimes policies can be too restrictive set by corporate.

    Advice to Management

    N/A


  5. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Baton Rouge, LA
    Former Employee - Customer Service Specialist in Baton Rouge, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    There's room to grow, the managers are accessible and listen to what your needs may be as long as you're doing your job right.

    Cons

    Other employees may be rude, sometimes customers are rude.


  6. "Good Pay, Long Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Stillwater, OK
    Former Employee - Customer Service Specialist in Stillwater, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    -Holiday time and a half pay
    -Easy advancement for in-store positions
    -Employee engagement team offers nice opportunities to volunteer, meet with other employees, win prizes for store competitions
    -Fair pay

    Cons

    -Employees are often overworked if the store is short staffed
    -Management is very sales/credit card driven, so employee requests and meetings are often overlooked


  7. "Customer Service can suck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Salem, OR
    Former Employee - Customer Service Specialist in Salem, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    Discounts, flexible, bonus, break room, coworkers

    Cons

    lowest paying position, customer encounters

  8. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Columbia, MD
    Former Employee - Customer Service Specialist in Columbia, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy (More than 3 years)

    Pros

    took 3 hour lunches, pretty cool

    Cons

    manager did crack, not cool


  9. "Best Buy Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist

    I worked at Best Buy full-time (More than a year)

    Pros

    great discount, great employees, easy job

    Cons

    customers had issues abiding by return policy rules, being the only person working at the customer service counter could get overwhelming


  10. "ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Long Beach, CA
    Former Employee - Customer Service Specialist in Long Beach, CA

    I worked at Best Buy part-time (More than a year)

    Pros

    hours. (store open from 10am-9pm)

    Cons

    Treated like you're on commission but you are not. Best Buy pays hourly

    Advice to Management

    work with employee more