Best Buy Customer Service Specialist Reviews | Glassdoor

Best Buy Customer Service Specialist Reviews

Updated October 13, 2018
313 reviews

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Customer Service Specialist

3.7
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Employee Reviews

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Pros
Cons
  • "Work life balance but its retail" (in 483 reviews)

  • "Is hard to get hired on full time" (in 556 reviews)

More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Wilmington, NC
    Current Employee - Customer Service Specialist in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Great work environment to work in

    Cons

    only working part time for the moment

    Advice to Management

    none


  2. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Columbia, SC
    Current Employee - Customer Service Specialist in Columbia, SC
    Recommends

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Hours, Discount, work around your schedule

    Cons

    being tracked on selling. managers that are unrealistic

    Advice to Management

    BE reasonabe about expectation for GSP

  3. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Minot, ND
    Current Employee - Customer Service Specialist in Minot, ND
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Overall just phenomenal leadership and supervision. The people really made the place here at this position and it was great being able to get to know each customer. I had no problem with pay and supervision was very accommodating with my work schedule.

    Cons

    Like every retail job you'll have experiences with not-so-great customers but luckily I had my co-workers to carry me through the event.

    Advice to Management

    Keep up the great work. Would still recommend having more bathroom stalls installed for each gender. Having one can be very painstaking at time.


  4. "Great part time gig especially for college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    The work environment is great. Most of my coworkers are below 30 so it is easier to relate to them since I am a college students.
    The discount is awesome especially on insignia products and snacks.
    They have pretty flexible scheduling so I am able to work around my school schedule.
    Best Buy overall is a cool spot especially being able to see new tech before consumers do

    Cons

    Customer service where I work can get very busy, very fast and we are tasked with dealing with customers who do not have basic manners.

    Management is continuously pushing you to hit numbers that are near impossible (transactions per hours, protection plans, credit card).

    Advice to Management

    Be more understanding of why some employees cannot hit certain store goals


  5. "Customer service"

    StarStarStarStarStar
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Coworkers are the definitely the best

    Cons

    Management has a habit of not responding to radio calls


  6. "Work here if you want minimal side income"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Brownsville, TX
    Former Employee - Customer Service Specialist in Brownsville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    Discount on some of the stuff

    Cons

    Employees don’t like engaging with newbies, scheduled for 10 hours or less a week

    Advice to Management

    Don’t hire a lot of people if you don’t have the hours


  7. "Draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Killeen, TX
    Former Employee - Customer Service Specialist in Killeen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    Employee discount
    Pay
    Friendly work environment

    Cons

    Scheduling based on your performance(ie: selling protection plans, getting credit cards, and taking the customer’s information).

    Advice to Management

    Teach your leads how to actually lead. Working as a team gets things done a lot faster

  8. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Johnstown, PA
    Current Employee - Customer Service Specialist in Johnstown, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    With being customer service, I have plenty of face to face conversation experience, multitasking, & having daily goals to reach.

    Cons

    The employees and management make enjoying work hard to do.

    Advice to Management

    Favoritism is obvious, lead by example, don’t take things personal you knew what you were signing up for, & sympathy is different from empathy.


  9. "Best Buy and Best Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Minneapolis, MN
    Current Employee - Customer Service Specialist in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy (More than a year)

    Pros

    Competitive base pay (for a minimum wage job)
    Great Company Values
    Highly diverse employees

    Cons

    Customers get whatever they want if they complain enough
    It’s either overstaffed or way understaffed when working. Never just right, usually the latter.

    Advice to Management

    Have managers stick to the rule book instead of “key flicking” anything just to get the customer satisfied in the easiest way.

    Promote team building time and rewards like a budget for going out once a quarter or something so coworkers are less like coworkers and more like friends and family. We used to do that, we don’t do it anymore.


  10. "Good for Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Issaquah, WA
    Current Employee - Customer Service Specialist in Issaquah, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (Less than a year)

    Pros

    The company is supportive and encourages thought on the job and growth as a person and a profession. 401k, benefits, PTO, sick leave, and good hours.

    Cons

    Motivational style of some managers can be harsh.