Best Buy Reviews in Detroit, MI | Glassdoor

Best Buy Detroit Reviews

16 reviews

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Detroit, MI

3.0
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16 Employee Reviews

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Pros
Cons
  • Somewhat of a hard work life balance (in 431 reviews)

  • I wish I could have been a full time employee (in 500 reviews)

More Pros and Cons

  1. "A fair opportunity to prove yourself no matter your age."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Buy Mobile - Sales Consultant in Detroit, MI
    Current Employee - Best Buy Mobile - Sales Consultant in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    I started at this company at a young age. An age so young that many companies that deal with high ticket items and processes as complicated as Mobile Phones would never give someone of my age the light of day. Best Buy did. Through hard work and determination I have gone up a little less than six dollars an hour in less than two years.

    Best Buy has a diverse team, and does not judge. Race and age are a non-issue if you're a hard worker. You feel appreciated if you have a good manager, you feel like a part of a family, and you feel valued. I love Best Buy. I genuinely do.

    Cons

    Employee surveys at the end of the year seem tailored now towards pushing an agenda rather than reviewing management fairly and confidentially. Recent policy changes are absolutely ridiculous (forcing arbitration policies on your employees without formal signatures). Honestly, most of the things corporate does are crazy, off the wall, poorly communicated, and often seem like they aren't really run by actual store-level employees before making said changes.

    Work-life-balance is normally good, however, launches are often not communicated too far ahead of time. Planned vacations/unavailability may be cancelled or reviewed if they intersect with a product launch date.

    Advice to Management

    You guys do a great job announcing when you're visiting stores to give us time to prepare and put on our biggest fake smiles and make sure everything looks perfect. This makes your visits useless. Less corporate and district-level intimidation tactics should be used and district/corporate level employees should look towards store-level employees for feedback and guidance. The private Employee Hub network seems to be magnifying the issue of one-way communication as there is no proper way to get a non-outsourced response on system issues. No way to immediately help a customer if everything is blowing up without really hurting your store even if the issue is not your fault. No way to tell higher level employees when a policy is problematic. This is normal for a company of the size of Best Buy, but not something that should be settled for.


  2. "Always changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist in Detroit, MI
    Current Employee - Inventory Specialist in Detroit, MI
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Best Buy has a great employee discount. Flexible hours.

    Cons

    The pay is not equal, you can work your tail off all year and they expect you to be happy with a 50 cent raise. New employees make better pay than the old, if you want a raise you might as well quit and come back. The managers will gave you the run around about that situation too. Don't expect to make this a career either. They bring in leadership positions than take it away after 6 month. Its no growth with this company, no growth between retail and corporate either. This is just a little extra money in your spear time and a nice discount.

    Advice to Management

    Don't ask your employees to go above and beyond for you if you cant do that same for them. Keep your personal feelings aside and actually help the employees succeed. Don't ignore them and give them the run around when they ask about the pay.

  3. "Asset Protection"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Specialist in Detroit, MI
    Current Employee - Asset Protection Specialist in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy (Less than a year)

    Pros

    Best Buy is a great company to work for, they have great benefits too. With hard work and drive its easy to upgrade to a better position within the company. As far as benefits go, the employee discount, paid vacation/sick leave and holiday. The monthly bonuses are a plus too and flexible hours.

    Cons

    The only con about the company is how much you actually get paid. Yes they give bonuses but, This company wants you to sell 10,000 tvs and only give you a pack on the back saying good job. This company is mostly for teens or college students.

    Advice to Management

    Pay your employee more


  4. "Good for College Students, Not for Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Detroit, MI
    Current Employee - Sales Supervisor in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 5 years)

    Pros

    Corporate has excellent ideas that really have turned the company around. There is room to grow if you work hard and play the game right.

    Cons

    Constant OP model changes, can be cut throat, too high pressure.

    Advice to Management

    Look at companies like Quicken Loans who is always rated amazing in places to work even though their employees work 60+ hours per week; mirror their culture. Make Best Buy a work hard play hard atmosphere not just a work hard. Adapt to millennials to retain employees


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant Representative in Detroit, MI
    Former Employee - Customer Assistant Representative in Detroit, MI

    I worked at Best Buy (More than 3 years)

    Pros

    Great Discount that is offered to the employees

    Cons

    little opportunity to move up in the company


  6. "Wireless Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Sales Consultant in Detroit, MI
    Former Employee - Wireless Sales Consultant in Detroit, MI
    Doesn't Recommend
    No opinion of CEO

    I worked at Best Buy (Less than a year)

    Pros

    The store benefits were nice as a college student. (I mean an HDMI cord that was $85 for just $7?)
    The hours were short.
    Applying ZAGG shields was oddly fun.

    Cons

    Changed the GM twice.
    Selling accessories was shoved down your throat constantly.
    Contradictory methods.

    Advice to Management

    Care more about your employees. Perhaps care about them as much as you do about the numbers.


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Detroit, MI
    Former Employee - Sales Associate in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Teamwork in the workplace and events.

    Cons

    Customers can be impatient and rude, especially during holidays.

  8. "NIce"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Detroit, MI
    Current Employee - Sales Consultant in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy (Less than a year)

    Pros

    Open box, wide array of customers, upbeat atmosphere. Awesome Coworkers.

    Cons

    Not so happy customers, sometimes its hot.


  9. "it was a learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Detroit, MI
    Former Employee - Customer Service Specialist in Detroit, MI

    I worked at Best Buy full-time (More than 5 years)

    Pros

    great benefits and product training

    Cons

    uses you as a pawn

    Advice to Management

    treat workers as you want to be treated


  10. "The best and worst at Best Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Detroit, MI
    Current Employee - Sales Associate in Detroit, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Flexible schedule and the atmosphere is A+. Discounts are awesome! very helpful environment. Overall Great place to work.

    Cons

    Pay is very low imo. Managers can be full of broken promises. Deep down you are just another employee regardless of how good you are. The holidays SUCK! but its a good job for entry level sales.

    Advice to Management

    Keep your promises. Be more honest and upfront instead of disappointing and cut throat.


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