Best Buy Reviews in Detroit, MI | Glassdoor

Best Buy Detroit Reviews

Updated March 9, 2018
127 reviews

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Detroit, MI Area

3.6
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127 Employee Reviews

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Pros
Cons
  • Work-life balance is difficult to perfect (in 468 reviews)

  • Is hard to get hired on full time (in 540 reviews)

More Pros and Cons

  1. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Utica, MI
    Former Employee - Customer Service Specialist in Utica, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    They treat employees very fairly. Recommendations go a long way and speaking upfront about what kind of hourly wage you're wanting to make can go a long way as well.

    Cons

    It is a place that focuses on seasonal employment, so there is risk involved getting hired around that time period.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Rochester Hills, MI
    Current Employee - Sales Consultant in Rochester Hills, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    -Corporate that listens to everyone
    -Easy environment
    -One team one dream

    Cons

    -Working sales you have a goal that you’re heavily pushed too
    -Management cant be hit or miss
    -Low entry level pay

    Advice to Management

    Work harder with employees to bring out the best in all. Don’t send employees to deal with areas nobody likes; take initiative.

  3. "I like the people, dislike the policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Westland, MI
    Current Employee - Customer Service Specialist in Westland, MI
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Good people, a lot of hours

    Cons

    No commisions on sales. Stressful when theirs a large line and nobody comes to help.

    Advice to Management

    Add incentives to making sales


  4. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Roseville, MI
    Current Employee - Sales Consultant in Roseville, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Sense of community within the store
    Highly engaging
    Outstanding leadership

    Cons

    Corporate does not value the employees that perform well as much as they should


  5. "Not truthful about monthly bonus attainment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Best Buy Mobile Manager in Detroit, MI
    Former Employee - Best Buy Mobile Manager in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    Salary is fair but bonuses are not as promised. In initial training there is an opportunity to speak with upper leadership.

    Cons

    Conditions can be poor in the back rooms. Staff turnover is very high. Some of the policies like “lease-lining” are intrusive and not indicative of pay. Benefits aren’t stellar and are expensive.


  6. "Great company to work for if you LOVE retail!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Novi, MI
    Current Employee - Sales Associate in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Competitive pay scale
    Great Discounts
    Good benefits and PTO for full-timers.

    Cons

    Must work Sundays as a full-timer
    Must work all holidays unless requests are approved by manager
    If you don't LOVE retail, its not for you!

    Advice to Management

    no comment.


  7. Helpful (1)

    "A company with good benefits, flexibility, and a family-oriented environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Specialist in Allen Park, MI
    Former Employee - Inventory Specialist in Allen Park, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    -Employee discount
    -Flexibility in shifts if going to school
    -Great management, very friendly and easy to talk to
    -Competitive pay
    -Lots of opportunities to work during the holidays
    -Can branch out into other departments and have a shift scheduled for you to train in whichever department you were interested in maybe transferring to

    Cons

    -Holidays can get a little crazy, worked many close to open shifts that would end around 3am and start around 7-8am during holidays, though this never happens when in the "off-season"

  8. "Use to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - One Direction Employee in Chesterfield, MI
    Current Employee - One Direction Employee in Chesterfield, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Best Buy full-time (Less than a year)

    Pros

    Easy to get promoted, pay is above minimum wage for entry level, potential to receive monthly bonuses, employee discount

    Cons

    What use to be nice about Best Buy is they seemed to be great company who cared about their employees and thoughts. For a moment, I even considered Best Buy a career, until the past couple months. Our store switched to a new business method called "One Direction" where all sales associates can sell in all areas of the store. The business method was mainly to save labor and departments are now much less staffed, especially around critical times. With the 1D switch, employees now have a ridiculous hourly revenue goal that is impossible to obtain, especially with the very difficult lack of traffic. Management is now getting very rough on every employee and yelling at us for not obtaining these accentuated rev goals. Each month, they have a "meeting" now coaching us to become better, but instead yell at us, and make us feel really bad about not hitting these goals. In the near future, employees will now get written up for not obtaining these goals, and eventually fired. Management is very rough on the One Direction employees.

    Advice to Management

    Take it easy.


  9. Helpful (2)

    "Best Buy is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Allen Park, MI
    Former Employee - Customer Service Associate in Allen Park, MI
    Recommends

    I worked at Best Buy part-time (More than a year)

    Pros

    Staff is great, work well with student schedules, hours are pretty consistent, part time and full time employees are eligible for raises.

    Cons

    You work holidays, but that's expected in retail.


  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Allen Park, MI
    Current Employee - Sales Consultant in Allen Park, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Worked here two years in every department from sales to Geek Squad to phone ops. Great management team and coworkers. Also I count the admin so I make great pay

    Cons

    Sometimes I work 40+ a week. It sucks. Was even worse when I was part time and working full time hours.


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