Best Buy Reviews in Emeryville, CA | Glassdoor

Best Buy Emeryville Reviews

5 reviews

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Emeryville, CA

4.1
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Best Buy CEO Hubert Joly
Hubert Joly
2 Ratings

5 Employee Reviews

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Pros
Cons
  • not the best great work life balance (in 414 reviews)

  • Working up to full-time means you are part-time for awhile (in 461 reviews)

More Pros and Cons

  1. "Geek Squad is Technical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    If you love computers and technology. Bingo!

    Cons

    If you hate nerds, geeks and weirdos. Dunzo!

    Advice to Management

    Train with more purpose and clarity.


  2. "sales consultant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    Pros

    flexible for a student in school

    Cons

    turnover rate is high and too many supervisors to report to


  3. "Extremely mediocre retail experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Microsoft Consultant in Emeryville, CA
    Former Employee - Microsoft Consultant in Emeryville, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    I give them 1 star for not being the absolute worst retail place to work, and 1 star for having a great employee discount.

    Cons

    You are not given a commission but are expected to work as if you are. You need a decent level of technical knowledge to be able to explain products, yet you are paid similarly to other retail chains that require much less. Best Buy, oddly, has very outdated computer equipment for a place that's supposed to be about the latest and greatest technology.

    Advice to Management

    Quit making your low-payed grunt workers' lives as stressful as possible.


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  5. "Great job for college or transition, bad for career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Great coworkers who have become great long-term friends, sometimes great managers, and for retail it is very easy to get a full time job and the benefits are decent for what it is.

    Scheduling is flexible even for full time employees. If you need time off it is easy to get approved as long as you have 2 or 3 weeks notice, and this makes Best Buy perfect for college students or those looking to pick up a side job for maybe a day or two a week.

    Hands down the best employee discount and employee rewards program I've ever heard of. If you are the type who likes to have great new technology you can make out like a bandit at Best Buy if you learn how to work the system. I have easily scored thousands of dollars worth of equipment for only a few hundred on multiple occasions, and you are not limited to just what's on the shelf... things online are fair game as well, sometimes even directly from the manufacturers.

    Bonuses are nice if you get them, and holidays land you a lot of extra cash, however...

    Cons

    ... You get little to no time for yourself or your family during the holidays. Thanksgiving is now a non-holiday for those of us in big box retail.

    And now for the big issues:

    In 2014, Best Buy dramatically reduced the number of in-store leadership positions. Whereas every department used to have a manager, supervisor, and sales lead, now there is only one sales manager per store, 3 or 4 sub-managers (or "specialty" managers who are arguably ranked more like supervisors) for specific zones like the back warehouse or Geek Squad, and each department has EITHER one supervisor or one sales lead, but not both. This had a few effects on employees, namely that moving up with the company is, in my opinion, not a healthy career option any longer. Moving up used to be as simple as paying your dues by proving your worth on the sales floor, and generally moving from sales, to lead, to supervisor, etc. Under the new system, promotions are highly competitive, and due to the toxic culture this created, they almost always bring in new leadership from other Best Buy stores instead of promoting from within. If you really want to move up in the company you are unofficially expected to move to a different store... it doesn't matter to Best Buy if that hurts your home life or forces you into a long commute for a small pay increase, speaking of which...

    All of the managers who were let go in the 2014 purge were the most senior managers, AKA the ones who were getting paid the most for having been loyal to the company for, in many cases, multiple decades. Imagine sticking it out with a company for 25 years only to be tossed aside when it's deemed that your experience is costing the company too much to keep around. Why would I want to move up with this company after witnessing that first hand?

    Now that there are fewer leadership positions, those who fought for their promotions and got them are expected to do much more for the same pay, and you can tell that leaders are often stressed and overworked, salaried managers are around for 10-11 hours a day regularly, and all of this added stress gets passed down the line to the regular staff in what has become a far-too competitive sales environment considering that we don't earn commission. Make no mistake... you will not feel like you are getting paid enough for the hassle your supervisor puts you through regarding sales numbers and attachment rates. If you slightly under-perform you will be bombarded with coaching sessions and 1-on-1 talks they force you into that don't actually help. If you kill it for 5 months in a row and then slip a bit in the 6th, the previous 5 successful months don't help your case at all. Leaders only care about the here and now, not the past or future.

    Other cons: You are mostly going to have to take it upon yourself to acquire product knowledge because BBY cares more about your ability to sell than what you actually know about anything in the store. If it becomes clear that you ARE a more knowledgeable associate than most, you will often be handed to more difficult customers who need extra help and time, but when your numbers suffer as a result this will not be considered a valid excuse.

    Anyway, the day-to-day experience at Best Buy is not THAT terrible, it's the bigger picture that is more troubling. The company has a way of sucking you in by making it easy to get full time benefits, and then they act like it's normal for you to take 5 years to get promoted to a position that lands you a whopping $3-4 extra an hour. I wasn't able to leave, even after college, until I was able to find a better job in a better industry that was also full time with benefits. In a cheaper part of the country this might not be as big of an issue.

    The problems I described are no one person's fault, and a lot of it really needs to be worked out from a corporate standpoint (there isn't really much that the leadership in the store can do about it).

    Overall, I say the company is a great choice for those who need a job for a few months, or a flexible job during college (most employees are between 20 and 35 so you will be around a lot of people your age), but is not a great option for a career.

    Advice to Management

    Store leadership should look at more than just sales numbers when considering who to promote. Many people get promoted with no discernible leadership skills and lack professionalism. Customers are dismayed by leaders with very little product knowledge who often can't answer basic questions about technology.

    Corporate needs to realize they aren't going to be able to keep having their cake and eating it to. They want to have stores full of world class employees but they don't want to pay for it. Realize that if you pay your employees like they work at a coffee shop, a lot of them are going to realize the coffee shop is the better deal.


  6. "It's a love/hate relationship."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Channel Sales Associate in Emeryville, CA
    Current Employee - Multi Channel Sales Associate in Emeryville, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    +Employee Discount (For the items that are eligible, the price is the manufacturers production cost plus an additional 5%)

    +Pretty flexible with hours

    +Meeting cool people [coworkers & customers]

    +You can move up kind of quickly

    +The rare bonuses tend to be fat.

    Cons

    -Black Friday

    -They expect too much, numbers wise. And when you reach those numbers, they drop these new rules & new expectations and tons of other things.

    -Employee discount is nonexistent or useless on most core items (like TV's, laptops, etc). Employee discount is best for accessories.

    -Though they tell us to express to customers that we don't get paid commission, sales departments get fat bonuses at the end of the month if they meet the crazy expectations. However, cashiers and Multi Channel Sales Associates either get none or very little.

    -Managers can be unprofessional.

    -The program for financial aid for college students is stupid. You must be a full time student and work full time. UMMM, I guess they expect you to have no life and be at school and work at the same time? I am a part timer and I deserve help.

    Advice to Management

    I don't know how some people are chosen as managers. They are so LAZY. Like they will stand together and talk about nonsense, no way they are talking business the whole time. And don't even dare interrupt them because they will make a ugly face and complain about being busy. There is no need for a manager to keep asking why you need help or their assistance, do your job and go help out.


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