Best Buy Reviews in Gilbert, AZ | Glassdoor

Best Buy Gilbert Reviews

Updated July 14, 2017
7 reviews

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Gilbert, AZ

5.0
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7 Employee Reviews

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Pros
Cons
  • Somewhat of a hard work life balance (in 446 reviews)

  • I wish I could have been a full time employee (in 509 reviews)

More Pros and Cons

  1. "Expert Service"

    StarStarStarStarStar
    Current Employee - Microsoft Expert in Gilbert, AZ
    Current Employee - Microsoft Expert in Gilbert, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great Benefits. Excellent Discount. Opportunities for growth. Would strongly recommend this as a job while earning your degree part time and work full time.

    Cons

    Work weekends and holidays as is necessary with retail of course. Because its is retail customers once in a while look at you as if you should know everything about each department (not how it works).

    Advice to Management

    I love my management staff. They really care about their employees and see to help us improve both our professional and personal lives.


  2. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gilbert, AZ
    Former Employee - Anonymous Employee in Gilbert, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy (More than a year)

    Pros

    Everyone was really nice and easy to work with, steady pace.

    Cons

    Not very good at contacting you.

    Advice to Management

    Follow up on current employs and future employees.

  3. "Good Starting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Gilbert, AZ
    Current Employee - Sales Associate in Gilbert, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    -Good organization
    -Good leadership set up
    -Ideal learning resources and on the job training

    Cons

    -No commission for high dollar sales
    -Very strict sales goals for actual pay
    -Broken bonus system


  4. Helpful (1)

    "Best Buy a great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SWAT Specialist in Gilbert, AZ
    Current Employee - SWAT Specialist in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 5 years)

    Pros

    Lots of bonus opportunity, sales positions are paid O.K. for non-labor intensive unskilled work, lots of benefits available tuition assistance, 401k, health and welfare etc.

    Cons

    Not a lot of room for growth, outside hiring is often preferred over internal growth in management or supervisor positions.

    Advice to Management

    No clear path for employees to go to from the floor to a better paying position for example a lead in any business group doesn't really have any direct reports failing to cultivate any leadership skills which are necessary for any management/supervisory positions.


  5. "So much potential,brought down by awful management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Gilbert, AZ
    Former Employee - Sales Associate in Gilbert, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    ~Employee discount is great on certain items.
    ~If you're in high school or college, most of your coworkers will be your age.
    ~If you have an interest in technology, you'll get to see quite a bit of the latest stuff.
    ~The retail experience is great for everyone to have at least once.

    Cons

    ~Management, management, management. Managers and supervisors are constantly traded between stores or hired from outside sources, rather than hired from within. They rarely seem to be doing much other than berating employees for small mistakes, and more often than not, threatening employees with termination in "one on one meetings" for not meeting goals 100% of the time. They were rude to employees, customers, and worst of all, it wasn't their fault. If they were not seen doing this while the particular store is not doing well, a district manager would come in to "sort things out;" essentially threaten them with termination. Managers had poor communication goals, and their only strategy ever consisted of "Sell more warranties, complete more credit apps, sell more cables and TV mounts!" Some managers were also illiterate; poor illegible handwriting and misspellings were to be found on almost every professional document, e-mail, or note I received while working there.

    ~Work/Life balance is terrible for college students. It is nearly impossible to ever get time off, as even if you request off two-three weeks ahead of time it will often get rejected for no reason in particular. Availability forms will sometimes be blatantly ignored, and forbid you ever want to actually get off on time, much less an hour early, to make it to a campus event on a Saturday.

    ~Poor pay for all sales associates and customer service employees. Realistically, no chance of getting a raise or a promotion either. There are much easier jobs that wouldn't require more of sales associates than stocking shelves that would pay the same or better.

    ~As a sales associate, the job itself can be very stressful, as you are required to meet unrealistic goals that pay no attention to your stores location or customer demographics. Every customer must be offered every service that is possible, and not meeting the strict percentage of revenue that must come from warranties and credit applications is grounds to having your supervisors watch and "grade" your every move.

    ~Best Buy has great values, in words at least. In reality, you aren't trying to meet the customers needs, you are trying to make them purchase a warranty and open a Best Buy credit card.

    ~No product training whatsoever. You are taught how to work with Best Buy's various computer systems through a series of videos, told about the warranty, and shown how to run a credit application. You are expected to do product research on your own time.

    ~Employee discount only applies to select items.

    Advice to Management

    You are a leader, so learn how to communicate with employees of various ages.

    The English language is valuable tool, learning how to spell properly and write legibly will earn you respect.

    Threatening employees who don't meet requirements and not rewarding them when they do well conditions them to fear failure but not care about doing well. You are essentially conditioning someone to dislike you and hate their job.


  6. "Best Buy is not a very good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PCHO Sales Associate in Gilbert, AZ
    Current Employee - PCHO Sales Associate in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Sales Experience- many future employers will love that you have worked there.
    Learning about business- I've learned a good amount about business.
    Being able to really connect with customers- I've met some very interesting people, and in really giving good customer service, the end can be satisfying.

    Cons

    Management does not know how to communicate with people very well- they all have very poor people skills.
    Pay is not good for the work you do, and you will not get a raise for a while- the company is a little stingy.
    Sales are very high pressured- if that's something that motivates you just consider it carefully. I don't think they are good at not being "slimy" salesman, and teaching you how not to be one.
    As awesome as customers often are, there are a lot of bothersome customers.
    As much as they say they want to hear you, they are not very good at listening- whether it is your immediate supervisor, manager, or higher level authority.
    The company is not very well run.

    Advice to Management

    Try to use better logic when identifying areas for improvement. Look at things the way they are, not the way you see them.
    Have a better HR department, because a lot of employees are unhappy.


  7. "A great stepping stone Employer, while you are pursuing a different career path."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Portable Electronics Specialist in Gilbert, AZ
    Former Employee - Portable Electronics Specialist in Gilbert, AZ
    Approves of CEO

    Pros

    Great Employee Discount!
    Upper Management (Higher up...ie Supervisor and General Manager) is Amazing, as well as full time Employees are the most helpful and kind I have ever worked with!
    They have a terrific way to learn more about the products you have to sell!
    If sales quotas are met there are cash bonuses at the end of each quarter.

    Cons

    Can be more drama then anything.
    Immediate Management needs work on people skills.
    Too much pressure put on employees to met quotas that have no way of being filled (for instance not enough customers in store to meet them)
    Promises don't always play out, so if management promise that you will change a position or get a "prize" for the game of the day, it doesn't happen.
    Not enough Pay for the amount of work.

    Advice to Management

    Immediate manager needs to work on people skills, upper management is great always caring and understanding. Improve pay raises based on high performance better, I was there for a year without a raise before I left. Always going above and beyond the work effort to make the sales increase.
    Ops team management needs work on respect and people skills as well. It effects the entire store when people are disrespectful or treat others poorly.


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