Best Buy Reviews in Indianapolis, IN | Glassdoor

Best Buy Indianapolis Reviews

Updated August 1, 2017
41 reviews

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Indianapolis, IN

3.3
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41 Employee Reviews

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Pros
Cons
  • Somewhat of a hard work life balance (in 446 reviews)

  • I wish I could have been a full time employee (in 509 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great first exposure to a professional environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist in Indianapolis, IN
    Current Employee - Inventory Specialist in Indianapolis, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Pretty laid back work environment. The accommodations are nice at times but you definitely don't het a discount on everything.

    Cons

    Pay does not increase that much and there are only a limited number of full time positions. Hours can be hectic at times.


  2. "Sales Associate/Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Customer Service Representative in Indianapolis, IN
    Former Employee - Sales Associate/Customer Service Representative in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than 5 years)

    Pros

    There are great training tools always available to you in the form of e-learnings online, as well as a sales training induction course that really teaches you the art of selling complete solutions. I gained a lot of people skills and dealing with confrontation skills that I will never forget after 7 years of employment. Always being up to date on the new technologies coming out was one of my favorite parts. The employee discount is very decent, especially on accessories.

    Cons

    Pay is definitely a downside. Very low when you realize how much you must learn and the performance goals you must reach. After 7 years there I was making not even a dollar more than the new hires walking in the door. I was in a "not so great" location and pay does vary by area apparently. They do treat you as if you work on commission even though you don't. Your appraisals are based on the store performance as a whole rather than your individual performance, which can be very discouraging when your personal goals are met or exceeded. Favoritism from management was also a big issue in my store and began to affect everyone's performance.

    Advice to Management

    Push harder for your star employees who deserve to be fairly compensated for their dedication, especially your senior staff who have given you years of their life and hold everything together. Properly discipline all associates when they break the rules, not just your "least favorites." If an associate must pick up duties from a position higher than their current role, for a long period of time, pay them appropriately for the duties done. Bring back the 'Have Fun While Being the Best" motto I grew to love when I first started.

  3. "I like the people that I work with, management is terrible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Indianapolis, IN
    Current Employee - Sales Consultant in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    The people that I work with are pretty cool. We have fun with each other while working. The best thing is the discount.

    Cons

    Management pressuring you. Not value as a employee, and ignore your needs. A lot of favoritism to certain employees. Don't respect your availability at all.

    Advice to Management

    Get better management. Current management are terrible


  4. "Best Buy Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Indianapolis, IN
    Current Employee - Sales Consultant in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy (Less than a year)

    Pros

    The employee discounts are truly unbeatable. Work environment is very team friendly, and the store GMs are usually very approachable. Part time employees still receive a pay bonus after each month the store hits budget.

    Cons

    I am part-time, so I do not receive any employee benefits which makes sense. No paid time off, no 401K, etc.
    What truly does not make sense is that management sets hourly sales goals and track whether you reach those hourly, daily and monthly sales goals. If you don't meet your goals, they send you to a training class or fire you. But if you meet your goals, all you get is a high-five and thumbs-up. Absolutely no incentive to reach your goals since there is no commission

    Advice to Management

    Give Best Buy sales consultants some commission, so that we have incentives to do good. Just 1% would at least give some individuals a reason to "sell more and sell better."


  5. "As Always, Your Experience Will Depend Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Indianapolis, IN
    Current Employee - Sales Consultant in Indianapolis, IN
    Recommends
    Positive Outlook

    I have been working at Best Buy full-time (More than a year)

    Pros

    -Excellent Discounts
    -Decent Benefits
    -Not Commission Based (May be a con for some)

    Cons

    -Starting pay needs to be higher

    Advice to Management

    Do everything you can to foster a team oriented environment


  6. "Operations Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Indianapolis, IN
    Former Employee - Operations Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    Pay was decent and the discount was great.

    Cons

    Work work work and more work. But that have now reduced to even less staff.

    Advice to Management

    No advice for the management here at bby.


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Indiana in Indianapolis, IN
    Current Employee - Indiana in Indianapolis, IN
    Doesn't Recommend

    I have been working at Best Buy (Less than a year)

    Pros

    Ok money for the work, I'm told there is a good discount

    Cons

    Mismanaged department, no direction in training. There is no expectations for associates in this area. You could just stand behind the counter and play with your phone all day. Very few customers at times.....lack of expectations cause lack of motivation. No one cares

    Advice to Management

    Provide a direct training pathway. Be sure that new employees know basics (store layout, day of party, how to get direct deposit, etc) I was given none of this information.

  8. "Pretty enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising Specialist in Indianapolis, IN
    Current Employee - Merchandising Specialist in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Good part time schedule for school
    Nice managers
    Employee discount
    Pay is decent
    Rude customers don't happen often
    Excellent tools to find info

    Cons

    No real cons. As long as you work hard and are a people person, fellow employees and management will like you

    Advice to Management

    Most of my management that I interact with are really good at their jobs. Just keep that up, listen to your employees and be realistic about things


  9. "Limited Salary but room for growth and Promotion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Theater Sales Associate in Indianapolis, IN
    Current Employee - Home Theater Sales Associate in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time

    Pros

    Hands on time with new technology, friendly and supportive work environment, potential for promotion.

    Cons

    Low wage cap, monthly sales bonuses are laughably low. You can earn more in one week at Starbucks with tips than you can in a month at Best Buy and that is very frustrating when you see how much product you sold that month. When you sell over 100,000 dollars worth of products and services, the 1/100th of a percent is hardly a motivating factor.

    Advice to Management

    Work with every employee to grow, and avoid special treatment.


  10. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Buy Mobile Lead in Indianapolis, IN
    Current Employee - Best Buy Mobile Lead in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy (Less than a year)

    Pros

    I work at best buy mobile stand alone store. Best Buy is a great company with great culture. They offer great benefits and bonus structure. The job is a lot of fun and can be very rewarding.

    Cons

    Hours can go up or down based on performance of the store or individual.


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