Best Buy Reviews in Phoenix, AZ | Glassdoor

Best Buy Phoenix Reviews

Updated November 3, 2017
57 reviews

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Phoenix, AZ

3.7
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57 Employee Reviews

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Pros
Cons
  • Somewhat of a hard work life balance (in 444 reviews)

  • Limited hours when not working full time (in 509 reviews)

More Pros and Cons

  1. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great benefits, company that shows respect for employees.

    Cons

    Not strict return policy with customers.

    Advice to Management

    More consistent policy enforcement


  2. "Amazing Company, Amazing Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Phoenix, AZ
    Current Employee - General Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy (More than 10 years)

    Pros

    Employee Focused
    Great Culture
    Development based
    Growth Opportunities

    Cons

    The worst thing I can state about Best Buy, is not about the company, but as in Retail the hours are not always ideal. Best Buy works on work/life balance and optimizes your schedule well

  3. Helpful (1)

    "Best buy great till you grow up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Verizon Expert in Phoenix, AZ
    Current Employee - Verizon Expert in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Co workers are great

    Relaxed atmosphere when GM is on one of many vacations.

    Decent benefits, such as 401k health and dental insurance.and paid time off.

    Cons

    Treated like a commissioned employee, when they're is no incentive to meet goals.

    They hire young so that most of employees are scared to speak up.

    Never enough employees in store.

    Prices are way to high

    Only way to get promotion is when someone quits

    Extremely high turnover rate

    They deny people from changing departments and promotions.

    Advice to Management

    If you are going to treat us like commission employes them pay us as such


  4. "Networking Will Make the Difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Connections Team Leader in Phoenix, AZ
    Current Employee - Connections Team Leader in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 5 years)

    Pros

    Opportunity for growth and job development

    Cons

    Networking will impact your experience. The type of person you are will greatly determine if you stay a regular Full-Time sales floor associate, or get the opportunity to move into a Supervisor role and above.

    Advice to Management

    Every store is different. Locations are their own functional ecosystems, and if there's one thing that each individual store does well, it's learning from the end-of-year surveys that the employees do anonymously, and working towards impacting culture more positively. Every location will do this to varying degrees, but regardless, people in manager roles are always unique in how they approach managing people, the business in general, or if they follow the standard operating procedures more strictly than others. Looking out to stores that have a low turnover, and having good relationships with leaders outside of the store location you work for can make a positive impact in how you develop store culture to be a driving force rather than a hindrance.


  5. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Buy Sales Associate in Phoenix, AZ
    Current Employee - Best Buy Sales Associate in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Work with some of the latest consumer technology, help people learn and find a solution to their needs, benefits and pay.

    Cons

    slow days depending on location, holidays, not guaranteed 40 hours a week


  6. "Best Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Leader/Supervisor in Phoenix, AZ
    Former Employee - Sales Leader/Supervisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy (More than 3 years)

    Pros

    Fast paced, and always changing. New products and services keep things interesting!

    Cons

    Holidays in Retail aren't the best but it is a part of it and should be considered before applying.

    Advice to Management

    Keep helping employees grow, don't let them get stuck once they pass a certain point.


  7. "Look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Autotech Lead in Phoenix, AZ
    Current Employee - Geek Squad Autotech Lead in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Discount that's all i can think of.

    Cons

    Poor treatment of employees terrible schedules low pay

    Advice to Management

    Quit taking everything out on your best and most loyal employees PAY THEM!

  8. "Great company to work for as a short term job or long term career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Magnolia HT III Sales Consultant in Phoenix, AZ
    Current Employee - Magnolia HT III Sales Consultant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great environment to work in if you show up to work willing to work with a positive attitude. Ability to move up if you show professionalism and hard work.

    Cons

    Commission like work on an hourly pay. Monthly reviews seem to always lash rather than praise, even if you're a high performer in the company.

    Advice to Management

    Rather than looking just at if an associate is hitting their hourly goal, check the quality of sales that the associate is producing such as protection, accessories, and services.


  9. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Customer Service in Phoenix, AZ
    Former Employee - Cashier/Customer Service in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    They were very flexible with scheduling. If you needed a certain schedule they did there best to adhere to that schedule.

    Cons

    For part time employees the pay was at minimum and there wasn't a lot of training to move you up without additional hours.

    Advice to Management

    Invest the time in your part time help, they will be the employees that will trun out to be your best investment in the long term.


  10. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Phoenix, AZ
    Former Employee - Sales Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    They have very Flexible hours and its good for students, fun work environment, minimal discipline, can transfer stores or move up

    Cons

    If you are at a bad location you might get a bad manager, low retention rate, dont act like they care about their employees, you will be just another person and will be easily replaceable

    Advice to Management

    reward your employees who do well, don't let management get so full of themselves, raises should be based off of production and be more than .25-.75 a year


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