Best Buy Reviews in Phoenix, AZ | Glassdoor

Best Buy Phoenix Reviews

Updated January 18, 2019
153 reviews

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Phoenix, AZ Area

3.9
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153 Employee Reviews

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Pros
Cons
  • "Work Life balance can use some work" (in 495 reviews)

  • "Is hard to get hired on full time" (in 562 reviews)

More Pros and Cons

  1. "Amazing Company To Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Phoenix, AZ
    Current Employee - Sales Representative in Phoenix, AZ
    Recommends
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Very Friendly Staff and Environment
    Amazing Employee Discount
    Rewarding Helping Customers Find What They Need
    Learn A Lot While Working At Best Buy

    Cons

    Little Hours During Some Months Throughout The Year
    Some Customers Can Be Mean At Times But Management Usually Handles Them

    Advice to Management

    Keep up the good work, managers are very friendly and work accordingly with employees. The managers at my Best Buy are probably the best I've ever seen in a company


  2. "Don't Have Family Emergencies Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Gilbert, AZ
    Former Employee - Sales Consultant in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    It provides experience for the future and is growth oriented.

    Cons

    They do have poor accommodations for life emergencies, I almost lost a friend the week before Christmas and they were mad at me for taking the week off, I knew if I was there I wouldn't be able to help but they were still mad and called me everyday to try to make me come in.

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Google Expert in Chandler, AZ
    Former Employee - Google Expert in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    Always had a great team to work with, fantastic discounts, great training

    Cons

    Sometimes management is iffy, personally worked at 2 different locations and always had great managers and managers that I would ignore


  4. Helpful (1)

    "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Phoenix, AZ
    Current Employee - Sales Consultant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    - Best Buy hires great people and it is a pleasure to work with them.
    - Simple job expectations

    Cons

    - Retail job, you get bad customers and what not
    - Not compensated properly when you think about the amount of sales and work you put in


  5. "Swat Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SWAT Specialist in Goodyear, AZ
    Current Employee - SWAT Specialist in Goodyear, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    flexibility, hours, discount, independent work

    Cons

    managers don't know all of what you do. there's black and white completion on paperwork, either it was done or not, they don't seem to understand sometimes that there's issues, wearing the uniform does a disservice to the position as you arent provided sales or product training so you end up being interrupted quite often when you're trying to be accurate when counting merchandise.

    Advice to Management

    check in on the swat some more and listen, every manager i've encountered seems disinterested and walks away when i'm still speaking. kinda discourages the swat to report to you. they say swat is a lead but nobody seems to listen to what i say, osha violations constantly, spider wraps loose, cages unlocked and it all gets brushed off, this is serious!


  6. "Inventory Associate at Best Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Associate in Phoenix, AZ
    Current Employee - Inventory Associate in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Great people, atmosphere, best employee discount out there

    Cons

    Low paying, young workforce (high school students), lack of hours during non holiday times, crazy swing shifts during holiday times


  7. "Choose your store wisely"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Theater Sales Consultant in Goodyear, AZ
    Current Employee - Home Theater Sales Consultant in Goodyear, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    It seems the company values customer service over just production. There is no regular personalized incentives, you are only rewarded as a team which at its core builds a sense of camaraderie with coworkers

    Cons

    Both a pro and a con , there's no personalized incentives. While you won't usually be pressed to sell high priced items but instead appropriate solutions, if your customers appropriate solution happens to be a $20,000 package all you'll get is a pat on the back and a few days worth of productivity. A lot of leadership has a serious issue of favoritism, you may be passed up for opportunities by people less qualified simply because of their relationships, pay attention to interactions between levels of management and employees and determine your long term goals with the company accordingly.

  8. "fun place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Best Buy (Less than a year)

    Pros

    awesome place to work customers were nice and employees were great to be around

    Cons

    manager was awful and they never listened to your issues

    Advice to Management

    pick better management


  9. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great benefits, company that shows respect for employees.

    Cons

    Not strict return policy with customers.

    Advice to Management

    More consistent policy enforcement


  10. "Amazing Company, Amazing Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Phoenix, AZ
    Current Employee - General Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy (More than 10 years)

    Pros

    Employee Focused
    Great Culture
    Development based
    Growth Opportunities

    Cons

    The worst thing I can state about Best Buy, is not about the company, but as in Retail the hours are not always ideal. Best Buy works on work/life balance and optimizes your schedule well


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