Best Buy Reviews in Phoenix, AZ | Glassdoor

Best Buy Phoenix Reviews

Updated August 28, 2018
150 reviews

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Phoenix, AZ Area

3.9
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150 Employee Reviews

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Pros
Cons
  • "Working all holidays (work/life balance)" (in 481 reviews)

  • "Is hard to get hired on full time" (in 554 reviews)

More Pros and Cons

  1. "Amazing Company To Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Phoenix, AZ
    Current Employee - Sales Representative in Phoenix, AZ
    Recommends
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Very Friendly Staff and Environment
    Amazing Employee Discount
    Rewarding Helping Customers Find What They Need
    Learn A Lot While Working At Best Buy

    Cons

    Little Hours During Some Months Throughout The Year
    Some Customers Can Be Mean At Times But Management Usually Handles Them

    Advice to Management

    Keep up the good work, managers are very friendly and work accordingly with employees. The managers at my Best Buy are probably the best I've ever seen in a company


  2. "Swat Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SWAT Specialist in Goodyear, AZ
    Current Employee - SWAT Specialist in Goodyear, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    flexibility, hours, discount, independent work

    Cons

    managers don't know all of what you do. there's black and white completion on paperwork, either it was done or not, they don't seem to understand sometimes that there's issues, wearing the uniform does a disservice to the position as you arent provided sales or product training so you end up being interrupted quite often when you're trying to be accurate when counting merchandise.

    Advice to Management

    check in on the swat some more and listen, every manager i've encountered seems disinterested and walks away when i'm still speaking. kinda discourages the swat to report to you. they say swat is a lead but nobody seems to listen to what i say, osha violations constantly, spider wraps loose, cages unlocked and it all gets brushed off, this is serious!

  3. "Inventory Associate at Best Buy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Associate in Phoenix, AZ
    Current Employee - Inventory Associate in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Great people, atmosphere, best employee discount out there

    Cons

    Low paying, young workforce (high school students), lack of hours during non holiday times, crazy swing shifts during holiday times


  4. "Choose your store wisely"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Theater Sales Consultant in Goodyear, AZ
    Current Employee - Home Theater Sales Consultant in Goodyear, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    It seems the company values customer service over just production. There is no regular personalized incentives, you are only rewarded as a team which at its core builds a sense of camaraderie with coworkers

    Cons

    Both a pro and a con , there's no personalized incentives. While you won't usually be pressed to sell high priced items but instead appropriate solutions, if your customers appropriate solution happens to be a $20,000 package all you'll get is a pat on the back and a few days worth of productivity. A lot of leadership has a serious issue of favoritism, you may be passed up for opportunities by people less qualified simply because of their relationships, pay attention to interactions between levels of management and employees and determine your long term goals with the company accordingly.


  5. "fun place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Best Buy (Less than a year)

    Pros

    awesome place to work customers were nice and employees were great to be around

    Cons

    manager was awful and they never listened to your issues

    Advice to Management

    pick better management


  6. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great benefits, company that shows respect for employees.

    Cons

    Not strict return policy with customers.

    Advice to Management

    More consistent policy enforcement


  7. "Amazing Company, Amazing Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Phoenix, AZ
    Current Employee - General Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy (More than 10 years)

    Pros

    Employee Focused
    Great Culture
    Development based
    Growth Opportunities

    Cons

    The worst thing I can state about Best Buy, is not about the company, but as in Retail the hours are not always ideal. Best Buy works on work/life balance and optimizes your schedule well

  8. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Mesa, AZ
    Former Employee - Part Time Sales Associate in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than 5 years)

    Pros

    Good employee; mostly fair to me; let me alone to do the job I was doing as I got what they wanted.

    Cons

    The customer can drag you down if you let them. No a consistent schedule.

    Advice to Management

    D


  9. "Expert Service"

    StarStarStarStarStar
    Current Employee - Microsoft Expert in Gilbert, AZ
    Current Employee - Microsoft Expert in Gilbert, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great Benefits. Excellent Discount. Opportunities for growth. Would strongly recommend this as a job while earning your degree part time and work full time.

    Cons

    Work weekends and holidays as is necessary with retail of course. Because its is retail customers once in a while look at you as if you should know everything about each department (not how it works).

    Advice to Management

    I love my management staff. They really care about their employees and see to help us improve both our professional and personal lives.


  10. "Good job but it promote favoritism and part timers are looked down and talked down too."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Sales Consultant in Avondale, AZ
    Current Employee - Computer Sales Consultant in Avondale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Good discounts
    Good pay
    Nice coworkers
    Good managers
    Easy improvement
    Customers are easy to deal with
    Very good environment to work in

    Cons

    Lack of hours
    Hours based on performance
    New hire = no bonus
    CYA
    Discount = less money on paycheck
    Favoritism
    Part-timers are looked down upon compared to full timers

    Advice to Management

    Focus more on being team instead of individual stats when it comes to sale numbers. Try to create less favoritism to full timers. And don't take money out of the employees paycheck if they use their discount on a item.


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