Best Buy Reviews in Portland, OR | Glassdoor

Best Buy Portland Reviews

Updated October 10, 2017
38 reviews

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Portland, OR

3.6
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38 Employee Reviews

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Pros
Cons
  • Somewhat of a hard work life balance (in 438 reviews)

  • Limited hours when not working full time (in 503 reviews)

More Pros and Cons

  1. Helpful (1)

    "Basic Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than 5 years)

    Pros

    Fun job where you get to learn about new technology and try to describe it to people who don't understand Amazon or Google.

    Cons

    You don't get paid much and shifts are all over the place based on how close you and the scheduling manager are.

    Advice to Management

    Work with the people. Nobody likes whip-cracking.


  2. "Computer Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Portland, OR
    Current Employee - Sales Representative in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Good people (sometimes). Easy business hours (earliest 930AM, latest 930PM).

    Cons

    You will have to push products and services or be pestered into leaving. It's sales so you will have crappy customers. Product knowledge is of little importance compared to selling abilities and keeping up with your "numbers." Lastly, don't forget that you will be working all holidays except for the day of Christmas. That includes the dreaded Black Friday.

    Advice to Management

    Don't be so abrasive about tracking numbers and notice people who work hard to keep the department from falling apart.

  3. "Insanity- but not my worst experience in retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Advertising Undergrad in Portland, OR
    Former Contractor - Advertising Undergrad in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy as a contractor (More than 3 years)

    Pros

    -Great team
    -Lots of fun to play with and learn about the latest & greatest in consumer tech
    -Store policy makes guest interactions quite simple and easy; no sitting on a phone for 3 hours just to be able to help a guest get what they want!
    -Decent hourly pay as Occasional Seasonal

    Cons

    -No commission
    -Janky scheduling system; many, many schedule conflicts with university classes that (not only did I talk about thoroughly during both interviews, but) could have been easily resolved if somebody had just been paying attention. Instead, after notifying 4 different managers that the system failed to update my schedule correctly, I was still reprimanded by the general manager of the store for missing those days. Not cool, guys.
    -(The usual) holiday chaos
    -Even on a good day, management seemed a bit more overbearing and downright invasive than necessary.
    -HR seemed a bit sluggish; I was offered a job inside of the interview, but it took 2 weeks after I'd accepted it to receive a digital (official) offer in my email inbox.

    Advice to Management

    To store management: Having a "hands-on" approach to motivating employees doesn't translate to hovering over employees while they work. Instead, seek to foster the existing company culture (which, in my opinion, already provides equal intrinsic and extrinsic fulfillment to workers) and just let these people do more of what they love. Help people find what they love to do and give them the necessary hands-off general guidance with which they can build their own skills in that path.


  4. "Life at BBY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Portland, OR
    Current Employee - General Manager in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 5 years)

    Pros

    Values based company who looks out for their own. Opportunities for advancement when you are willing to put in the work. Management who looks to promote their own.

    Cons

    Not necessarily transparent in all things. There is opportunity in giving the why behind an action to the line level/customer facing persons within the company.

    Advice to Management

    Continue to foster growth from within and building a values based culture where people can be proud to work while at the same time open up more to the line-level to give a better forecast of their company's future.


  5. "Best Buy 450"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Great management, solid team environment and flexible scheduling

    Cons

    Don't agree with Best Buy's corporate policy of being open on Thanksgiving. I think Thanksgiving is time that should be spent with family.

    Advice to Management

    Let your employees enjoy the Thanksgiving holiday. Every year I worked on the holiday, I envisioned upper level corporate management being able to eat with their family, while we were battling deal hungry consumers filling up your wallet.


  6. "General manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Best Buy General Manager in Portland, OR
    Former Employee - Best Buy General Manager in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy (More than 5 years)

    Pros

    Awesome benefits team company development great structure hr support is great vendors are good great pay for big box! Solid sales training

    Cons

    Life work balance not good work on INV support for stores replenishment allowed for store manager to drive work on more reasonable scheduling for general managers

    Advice to Management

    See cons


  7. Helpful (1)

    "eh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist in Portland, OR
    Current Employee - Inventory Specialist in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun, fast passed environment. Usually get to work with fun co-workers and customers alike.

    Cons

    Try to fix things that are not broken, unorganized management.

  8. "High School all over again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Portland, OR
    Current Employee - Sales Consultant in Portland, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Work is often very laid back, without much expectation. Nice discount and decent pay for a retail position. Benefits are reserved for full time employees.

    Cons

    Difficult to move from part time to full time, and the laid back atmosphere attracts laid back employees. No one really has any drive to succeed more move forward.

    Advice to Management

    Recognize those who work and want to move forward, listen to your employees.


  9. "Geek Squad Consultation Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad in Portland, OR
    Current Employee - Geek Squad in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    It really is a fun job. Most of the customers are very nice, and our management is very supportive.

    Cons

    It's easy to department hop, but hard to advance.

    Advice to Management

    Hire from within the store first, then look outside, especially when it comes to full time slots. The people in-store have already done the time.


  10. Helpful (1)

    "It's a grinder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Portland, OR
    Current Employee - Assistant Store Manager in Portland, OR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 8 years)

    Pros

    Solid income, I made GREAT money, but I had been there well over a decade so I was pretty much maxed out. Great people to work with, and most customers were actually pretty fun to help.

    Cons

    1. No one really cares about you.
    2. You will never get ANY support in regards to a crazy angry customer. Just give in to the customer regardless how crazy they are because if it goes above you, senior leadership will fold.
    3. You will be responsible for about 200 different scorecards or metrics. No exaggeration.
    4. Your schedule will suck the life out of you. You will work most weekends and almost every holiday. 3-4 days per week you will get off of work no sooner than 8pm. You will be scheduled for 50 hours per week, 60 hours per week during the holiday season and any other time 'as needed'. There will be no comp time for the extra days. You can be fired for pretty much any reason at any time with no severance pay. They have a reorg about every two years. Your GM will either make or break your job. If you get a great one, don't expect them to stay in position very long, and lord only knows what your next GM will bring. We once had 5 different GM's work in our store in 3 years. They very much care about hourly employee turnover and don't care at all about salaried manager turnover.

    Advice to Management

    Have some loyalty to those that show you loyalty. STOP putting so much trust in the GM group. Corporate and District act like the GM's pretty much walk on water, and they are just as prone to mistakes as the rest of us. There is NO check and balance for a GM's decision and there is also no accountability for poor decisions. People honestly don't leave bad companies, they leave bad managers and Best Buy allows bad GM's to stay in place forever.


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