Best Buy Reviews in Portland, ME | Glassdoor

Best Buy Portland Reviews

Updated January 14, 2019
11 reviews

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Portland, ME Area

3.4
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11 Employee Reviews

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Pros
  • "The employee discount is great and I love the accommodations" (in 1863 reviews)

  • "Fun to work for and all around enjoyable" (in 314 reviews)

Cons
  • "Hours are long and tough to manage work life balance" (in 502 reviews)

  • "New full-time employees PTO hours are extremely small" (in 563 reviews)

More Pros and Cons

  1. "Best Buy and me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LifeStyles Sales Associate in Portland, ME
    Current Employee - LifeStyles Sales Associate in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    The environment is amazing, working with great poeple, management has a lot of local contests to keep things fun.

    Cons

    Revenue goals can be stressful when there isn't enough foot traffic. Also the computers could use some updating.

    Advice to Management

    Keep doing what you're doing, working great. You make me feel like I am accomplishing something every time I do something I feel proud of.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Sales Associate in South Portland, ME
    Former Employee - Computer Sales Associate in South Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy (Less than a year)

    Pros

    Friendly environment and you learn a lot about technology.
    Decent employee discount.

    Cons

    Requires constant learning of new technology

  3. "Asset Protection Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection in South Portland, ME
    Current Employee - Asset Protection in South Portland, ME

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    The operations management cares about retaining people for the position and takes lots of input how to improve shrink while following SOP. Training is easy to pick up.

    Cons

    No direct career advancement for position. Newly hired employees are hired at higher pay than the veterans, and won’t adjust pay to keep even. They hire at higher rate to recruit talent, but don’t care as much about retainment. This location has 2 doors, so harder to reduce shrink due to not seeing all traffic coming in. Sales team only sees $ signs for moving up, and not preventing shrink from occurring .

    Advice to Management

    Retaining employees should be as important as hiring new employees, since veteran employees have the experience in the position. The reason for lots of turnover is because of caring about getting new employees instead of retaining seasoned employees who fall under the “Rock Star” category in annual reviews. 74 cent pay increase should not be the max increase for overachieving employees


  4. "HR Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Portland, ME
    Current Employee - Manager in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (Less than a year)

    Pros

    Fun and Friendly and competitive

    Cons

    Not a good work life balance

    Advice to Management

    Better work life balance.


  5. Helpful (2)

    "Don't fall for the employee discount."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in South Portland, ME
    Current Employee - Sales Consultant in South Portland, ME
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    -Work with cool electronics
    -Awesome vendor accommodations
    -Corporate systems are reliable

    Cons

    -Management is never on the same page as each other
    -Expected to contact customers in your area multiple times like you're a used car salesman
    -Workplace drama gets out of control, especially in a larger store with more employees
    -Employee discount is not what you think it is. IRS states that a discount larger than 20% granted by a corporation has to be reported as taxable income. Example: If you buy a set of speakers for 600 dollars with the employee discount, and list price is 1200 dollars, that is a 50 percent discount. So, the 600 dollars you saved at the time of sale, is later reported on your paycheck on the pay period you purchased the speakers as "Merchandise Rcvd". You are taxed for 600 dollars made. There have been employees in the store that have saved money for large purchases, made the purchase, and then the following check they receive is only 10 dollars, because most of their check has been taxed. Of course, they don't mention this to you at NEI (New Employee Induction) when they first hire you.

    Advice to Management

    Be truthful to your employees, don't pick the ones who sell more product for you as favorites, and treat everyone fairly. More importantly, you should be more focused on customer service to those who purchase with the company frequently, rather than trying to sell the most expensive solution to someone and then have them regret it later.


  6. "Good company to work for, especially once you're full-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Project Team Supervisor in Portland, ME
    Current Employee - Project Team Supervisor in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 5 years)

    Pros

    Good benefits if you're full-time

    Cons

    Can be hard to get full-time employment
    Customers can be a pain


  7. "Great Work Environment for the most part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Topsham, ME
    Former Employee - Customer Service Specialist in Topsham, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Learning about new technology, helping customers find what they need/figuring out issues with their current technology, 50% of the time really nice customers, easy to switch positions in store

    Cons

    Occasionally terrible customers, hours can be sketchy, management didn't listen to feedback that other workers would give.

    Advice to Management

    Find a way to help employees with bad customers, as the customer IS NOT always right

  8. "Learn people skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, ME
    Current Employee - Anonymous Employee in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Teaches you how to deal with different situations and how to talk.

    Cons

    Work weekends and holidays.

    Advice to Management

    Employees need to be held accountable more often.


  9. "Other Employees and Management don't care about customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computers and Tablets Consultant in Brunswick, ME
    Former Employee - Computers and Tablets Consultant in Brunswick, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy (Less than a year)

    Pros

    Great employee discount, that's about the only thing they have going for them.

    Cons

    Even though the employees aren't on commission they are told to sell sell sell, and don't care about the customers because they could be fired for low sales. I went in with a computer background already and the other employees were telling outright lies to get the sale.

    Advice to Management

    Train your employees on your products, don't push the sales so hard.


  10. "Poor Site"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Portable Electronics Associate Then Computer Specialist in Richmond, ME
    Former Employee - Portable Electronics Associate Then Computer Specialist in Richmond, ME
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Get to work with technology with many like-minded coworkers with good starting pay, and great training. Very time-oriented and efficient while (most of the time) well staffed to accommodate training and unforeseen accidents/sickness.

    Cons

    I had the misfortune of working for a more poorly managed store, whereas my first store was heaven in comparison. Unfortunately, unless you're hospitalized, being sick counts as an "Unexcused absence from work" (i.e. High Fevers and Food Poisoning). Your quarterly report is not based on how much profit you make for the store, but rather how much of certain products you sell, even if your generated profits that exceed what they expect you to do. Supervisors and management don't communicate and have their own agendas for how you should do things, which end up getting you in trouble 2 different ways. Your hours are also based on how many of a certain product (like protection plans) you sell, rather than the amount of profit you bring to the company (positive and rave reviews from customers about you do not factor in their decision, either). Even when injured with a limb in a brace/cast, you are expected to perform the same physical labor as an uninjured person (e.g. lifting large boxes from shipments of product) and you get penalized for not meeting that same level of performance.

    Advice to Management

    I do not have any advice for the management as corporate had actually (not until a year after I quit) fired the entire supervisor/management staff for most of these CONs that I have listed, and restaffed it since.


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