Best Buy Reviews | Glassdoor

Best Buy Reviews

Updated December 15, 2018
17,282 reviews

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3.8
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Employee Reviews

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Pros
Cons
  • "Work life balance but its retail" (in 489 reviews)

  • "Is hard to get hired on full time" (in 559 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy full-time

    Pros

    Will teach you sales tips and tricks

    Cons

    Low ceiling for growth internally


  2. "Plenty of Pros, Plenty of Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy full-time

    Pros

    * Good growth opportunities if you're starting from an unskilled sales or services position, if you pick the right jobs, aren't afraid to actively pursue opportunities, and aren't afraid to hop stores if needed, and you have the right attitude about it.
    * Low barrier to entry with the company. If you have a decent character and you can sell or perform customer service, you're in, and you can move into other positions from there.
    * Good discount if you're into consumer electronics.
    * Good corporate environment that actively tries to help you grow, if you're actually within corporate. Shadowing, training, the works. Not as much assistance on a store level, and far more competition.
    * It is an exciting company that is making major strides to stay ahead of the competition. Things change frequently, new job opportunities pop up, new technologies drop all the time.
    * Corporate headquarters is a cool place to work if you get there. You'll still have to put up with Best Buy's policies as a whole but there's a lot of amenities and a lot of positive networking that can be done. The environment is modern and friendly as a whole and the initiative to maintain a positive workforce and environment is nice to see if you've been to other companies that may be a little more strict.
    * Surveys hold leadership accountable to their subordinates and their own leaders. Probably one of the best pros and something I don't see frequently in other companies, and is sorely needed elsewhere as long as people don't just use it as a gripe-fest and actually try to give positive feedback for improvement.

    Cons

    * Serious risk of job loss or position loss at random with little notice. Reorganizations are extremely frequent, especially on a store level. Company is not afraid to axe entire divisions if they're unprofitable, Geek Squad Online Support, Best Buy Mobile stores, general store locations, you get the idea. It's not personal, and they try to rehome displaced employees, but usually for lower paying or lower rung jobs. Outsourcing is also a major threat to US positions and outsourcing within the company has been growing throughout the years.
    * Low pay across the board unless you pursue leadership/management positions within corporate. Low pay even includes entry positions with corporate. Store employees and leaders and warehouse workers, excluding GMs, are extremely underpaid. This company will not pay you livable wages to sit in a bottom-rung position long-term. Somewhat mitigated by the company's desire for employee growth and taking on higher opportunities. You will not get paid decent wages unless you advance within the company and get as high as you can go.
    * Stores are usually the entry point to a career within Best Buy, and store management ranges from being very awesome and supportive, to stifling and harsh. The company as a whole tries to encourage the former but this is an issue with retail in general, not just Best Buy. Pick your store wisely if you can.
    * Metrics, metrics, metrics. Everything is graded on scorecards, everything counts toward your raise. Nearly every job uses NPS, where you have to receive a survey of 8-10 to not get docked points. As a salesman, if you don't sell $XYZ, get X branded payments, get X My Best Buy signups, sell X Total Tech Support subscriptions, God help you. If you're Geek Squad, you're expected to sell, and in fact this often comes before your ability to fix a computer. Your primary reason to be in this company is to make the company lots of money, wherever you are in the company, regardless of your position.
    * System issues impacting customer sales, ironically, are not fixed in a timely manner. Help desk tickets take time, leading to customer frustration. Failing or unintuitive systems are improved on but can take years, usually, before fixes are actually put in place for existing applications. Minor purchase-breaking or order-breaking bugs do not receive timely fixes even if there's a wide impact on customer experience. There is more of a focus on deploying shiny new systems, than there is on fixing the existing problems in previous existing systems, and these shiny new systems are usually fixed after deployment, introducing a whole new set of problems that need troubleshooting on top of the legacy systems that may or may not work due to longstanding issues.
    * Advancement opportunities are abundant, in sales and leadership, and if you're willing to relocate to Minnesota. Advancement can be difficult or non-existant within services unless you move to Kentucky, or if you cannot relocate in general.
    * There will never be any budge against forcing employees to work Thanksgiving, or odd hours during holiday season, barring legal requirements. It is good for sales but it is at the expense of hard-working employees who have to sell to the crowds and miss their time with their families. If this is a problem
    * Benefits are not included with a full-time position and actually can be really expensive depending on what you choose.

    Advice to Management

    Take care of your employees, and don't hire just anyone either. Aside from customers they are your most important asset. Treat them well and take care of their needs and make sure they grow if they want to. Stop underpaying them and stop grading them like it's middle school, but also place good expectations on them.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It is a good company to work for

    Cons

    Dealing with the same people everyday


  4. "Chill but also professional"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The headquarters were awesome. The team I worked on was fun. It was a team with a lot of different personalities but we all got along great. The entire floor seemed to organize potlucks randomly and during the holiday season there were fun events that happened, which made people more engaged and included.

    Cons

    Since I was a contractor, I was not able to be treated like the permanent staff. Which does make you feel like a lesser worker.

    Advice to Management

    Treat your contractors like your regular workers. Even though you can’t discipline them the same, they still work hard for you.


  5. "Overview"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy part-time

    Pros

    flexible hours, optional benefits for part timers, employee discount

    Cons

    its retail work, the job comes with the drawbacks of any other retail chain


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy part-time

    Pros

    Great coworkers, bonuses, inductions, competitive hours

    Cons

    No commission, nothing else really


  7. "Mobile Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Best Buy part-time

    Pros

    Positive environment
    Great training
    Co-workers are friendly

    Cons

    Management can be unpredictable

  8. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy part-time

    Pros

    Plenty of help from co-worker

    Cons

    Figuring out what the customers want


  9. Helpful (1)

    "Best Buy Decent Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Jacksonville, FL
    Current Employee - Sales Supervisor in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 5 years)

    Pros

    Employee Discount, Fun environment/coworkers, Tuition reimbursement, Bonuses, PTO

    Cons

    Retail, Holidays, Rate of growth within the company to move up (takes awhile to be promoted)

    Advice to Management

    More competitive market pay for all levels of employment and take education into consideration for those wanting to move up.


  10. "Not as bad as it may seem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time

    Pros

    Discount
    Opportunity
    Benefits
    401K
    Balance
    Flexibility amongst management
    Meet cool vendors/learn about the latest technology

    Cons

    Not much
    Kids
    Juveniles
    Delinquents
    Some Management doesn't realize its just retail