Best Buy Reviews | Glassdoor

Best Buy Reviews

Updated April 28, 2017
13,608 reviews

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13,608 Employee Reviews

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Pros
Cons
  • not the best great work life balance (in 414 reviews)

  • Working up to full-time means you are part-time for awhile (in 461 reviews)

More Pros and Cons

  1. Helpful (1)

    "Lots of Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad Operations Agent in Fort Worth, TX
    Former Employee - Geek Squad Operations Agent in Fort Worth, TX
    Recommends
    Positive Outlook

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Competitive pay, starting above minimum wage. Opportunity for advancement, with clear paths to work towards.

    Cons

    Cannot think of any cons. I worked at Best Buy for 4 years and looking back at it I can't think of any negative things that came directly from the business.


  2. "Project Team Lead"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in San Juan, PR
    Former Employee - Anonymous Employee in San Juan, PR
    Recommends
    Approves of CEO

    I worked at Best Buy full-time

    Pros

    Great benefits for a retail environment

    Cons

    Position was eliminated and store teams struggle doing the Project team's tasks

    Advice to Management

    Need a better training program for position


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Raleigh, NC
    Current Employee - Manager in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (Less than a year)

    Pros

    Great staff, fair pay, easy to deal with corporate

    Cons

    long hours, holidays can be hectic


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  5. "Great work environment. Not so good pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Highland, IN
    Former Employee - Sales Associate in Highland, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    You have a great team that helps and huge discounts on accessories. You can win the achievers trip (which I did win) and go to awesome places for being the top salesmen

    Cons

    Pay is not the best. Most managers already know who they want to hire for a position so don't waste your time trying to apply unless they tell you apply. If you win the achievers trip you still need to pay the taxes on it.

    Advice to Management

    Promote people who actually sell and don't waste a persons time who actually wants to strive to be the best!


  6. "You take the good, you take the bad. It's the Facts of Life."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Richfield, MN
    Current Employee - Marketing Manager in Richfield, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 10 years)

    Pros

    Fun, laid back, fast(er) paced, competitive.

    Cons

    Unorganized, lack of strategic focus, lots of red tape, old school way of thinking.

    Advice to Management

    Realize how dated the brand is and how out of touch you are with today's consumer. You have a ton of fans (including myself), but need to step up your marketing approach before it's too late. Stop being so reliant on brands and start being a leader.


  7. "Avoid if you have any other option"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MCSA in Rockaway, NJ
    Current Employee - MCSA in Rockaway, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Best Buy (More than a year)

    Pros

    Decent people, understanding leadership despite the non-livable wages

    Cons

    You will be bled dry unless you're management, not enough hours, not enough pay

    Advice to Management

    Pay your employees more


  8. "Depends entirely on local management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Repair Agent in Manchester, CT
    Former Employee - Advanced Repair Agent in Manchester, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Performance bonuses
    Great employee discounts
    Very easy to advance
    Decent starting pay

    Cons

    Shift work
    Nights/weekends
    Strictly graded on performance metrics

    Advice to Management

    Stop hiring incompetent people, let customer service do their job without needing a manager override every 2 seconds


  9. "Not bad for entry level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apple Master in North Chicago, IL
    Current Employee - Apple Master in North Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Not commission, flexible on hours, job stays at work when you go home

    Cons

    Lots of pressure to sell more even though not commission, customers can get crazy, hard to move up into non sales roles unless you're selling a lot

    Advice to Management

    Best Buy has great policies on paper for inclusive/equal opportunity towards women and minorities, but at least at my store, the women generally work in cashier roles or part time. Women account for only 10-20% of our full time roles. Get rid of the people who aggressively price match (oftentimes for resellers) just to make the sale and look good on paper--they're costing your store money.


  10. "Great Seasonal Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Crestwood, Cook, IL
    Former Employee - Customer Service Specialist in Crestwood, Cook, IL
    Recommends
    Approves of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    I had a great team that included management that was willing to work with me in regards to my needs as a person. Who took time out to coach on things I was struggling with, actually answer questions I had with legit information or advice, and make me feel part of something, not just a body there to do a job. Everyone from AP to Warehouse was absolutely hands on and awesome. My hours weren't crazy weird, I didn't have a lot of close/openers, and if something came up like I'd miss the bus or it wasn't running for some reason, they spotted me until I got there. There was always some way to get in contact with either management or a fellow associate to relay info like that.

    Cons

    As a seasonal part time employee I didn't really have options that were viable to me personally for health care.

    And of course "those" customers.


  11. "It's alright...don't expect to"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Associate in Bakersfield, CA
    Current Employee - Inventory Associate in Bakersfield, CA
    No opinion of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    -Usually great coworkers
    -Stay fairly busy
    -Awesome discount
    -Flexible with schedules for school etc.

    Cons

    -Lack of employees to meet already unrealistic expectations
    -Lack of communication from management
    -Corporate expectations are unrealistic for wages given/available hours
    -Lack of resources provided by direct management

    Advice to Management

    District and territory management need to allocate the labor and pay necessary to meet the ridiculously high standards instead of punishing stores for not meeting quotas.


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