Best Buy Reviews | Glassdoor

Best Buy Reviews

Updated November 17, 2017
15,097 reviews

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15,097 Employee Reviews

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Pros
Cons
  • Somewhat of a hard work life balance (in 444 reviews)

  • Limited hours when not working full time (in 509 reviews)

More Pros and Cons

  1. "Computer Sales Consultant"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy part-time

    Pros

    Co-workers are fun, and schedule is flexible

    Cons

    Customers sometimes are a pain, and the hours can be long on weekends


  2. "Co-workers great, manager not so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy part-time

    Pros

    People you work with. Learn about latest technology.

    Cons

    Inexperience manager. Lack of communication.

    Advice to Management

    Manager was power hungry and did not care about his employees or customers.

  3. "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Tulsa, OK
    Former Employee - Sales Manager in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy (More than 10 years)

    Pros

    Team atmosphere. Fun work. Tough competition. Great company.

    Cons

    Favoritism. Middle management lack of vision

    Advice to Management

    Happy employees = happy customers


  4. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Greenville, NC
    Former Employee - Customer Service Specialist in Greenville, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Great pay for the type of work. Most retailers pay minimum wage.

    Cons

    Comes with the typical cons of retail, and Best Buy is very sales oriented so the sales team gets tons of perks and rewards for sales but Customer Service gets next to nothing and there's really no measurement of how well we are doing


  5. Helpful (1)

    "Fun place to work but litle pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist
    Current Employee - Inventory Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Best buy has always been very good to its employees from ive seen. Some of my best friends ive met from working at Best Buy.

    Cons

    Recently Best Buy has made it mandatory that its sales floor employees need to take a verbal roleplay test on their knowledge of all the products in the store. and for as much of a headache this certification is to call us "Specialist" the pay is only good for highschoolers.

    Advice to Management

    Since store managers make around 6 figures it doesnt make sense that employees who have to go through certifications just to maintain a position dont make enough to live off of


  6. "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy part-time

    Pros

    Best Buy is a great company to work for. They really care about their employees and there is a lot of room for movement within the company.

    Cons

    Working for Best Buy doesn't really come with cons really, off the top of my head


  7. Helpful (1)

    "Amazing First Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Connected Devices Sales Consultant in Tulsa, OK
    Current Employee - Connected Devices Sales Consultant in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Expectations:
    - Stay zoned in your department
    - Contact customers within a timely fashion
    - Use various sales techniques to engage customer with offers
    - In-depth product knowledge in many areas [you learn most via experience]
    - Cover other departments if you're not busy
    - When no customers available, clean your dept.+bring more product out

    Management:
    - Very relaxed at my location
    - Fun and great to work with
    - Always there for any question no matter how stupid
    - Genuine positivity
    - 1 on 1's performance meetings are engaging and unique to advance your skills

    Colleagues:
    - Everyone is fun to work with
    - Generally accept you for your personality/lifestyles
    - Mostly willing to switch shifts if needed
    - Extremely diverse

    Comments:
    - Management/Colleague quality is extremely different depending locations
    - Employee price/promotions are great
    - Break policy/room are good
    - TV in break room always has Impractical Jokers on it (definitely a plus lol)
    - Easy learning curve for all company interfaces
    - Always room from improvement in sales\
    - Never have been discriminated, I started before senior year of high school and I am currently freshmen in college
    - Cool company competitions [in-store and company wide]

    Overall:
    - Amazing first job
    - Really easy to be happy after a shift even when your day beforehand was bad

    I am coming on a year and a half with the company. I can vividly remember the day that I installed Glass Door app on my phone and looked at these reviews for an idea of what I was applying to.

    I'm a very skeptical person when it comes to these decisions but you can rest assured this is all my first hand experience.

    Cons

    To be very straight forward, my location does not have many cons.

    Equipment:
    - All computers/registers at my location have fairly slow internet
    - Loading company resources through internally secure Internet Explorer can be slow and annoying to make customers wait
    - Some locations force you to wear the "P.O.S. Tablets", point of sale tablets, which have the same software as register stations but you can check out customers if they use debit/credit cards where ever you stand. However, the downside is that you do not need them on a slow day but are still forced to wear it.

    Sales Expectations:
    - This position, connected home, sees a lot less traffic and actually paying customers than all other departments alone. This means you have to "steal" sales in other departments just to hit revenue goals [even though the goals are low it still is pretty unrealistic lol].

    No other cons for this location.

    LAST CON?:
    Not sure if this is a con for others, but this job is kind of a meme. I try to wear something over my "blue shirt" whenever I'm in public lol, even on hot days.

    Advice to Management

    Management at my location should really crack down on employee's that are abusing the break policy. Some people take too many breaks especially for this job as it does not require a ton of effort.

    Note: Location listed is random, I do not feel comfortable specifying it.

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Buy Mobile - Sales Consultant in San Antonio, TX
    Current Employee - Best Buy Mobile - Sales Consultant in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    1: Bonusing is nice even when it comes to being part time
    2: Managers always train when needed to do so
    3: Friendly environment
    4: The discounts are really good
    5: They work well with your school schedule if needed

    Cons

    1: Pay is ehhh for all the things you have to know
    2: My location has a manager who always has a problem with anything and everything so asking for his assistance is always a no go for me
    3: Keeping up with numbers isn't hard... as long as there is customers, but if there isn't no matter what it's kinda hard to do something about it

    Advice to Management

    My only advice to management is if there is a manager who literally has a problem with every employee in the store, there should be some sort of action taken against it to talk about why it's so hard for him to work with anyone


  9. "Great place to work for College Students. Best Mobile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Buy Mobile Sales Associate in Milpitas, CA
    Current Employee - Best Buy Mobile Sales Associate in Milpitas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    - Develop customer service skills
    - Employee discount
    - Great team relationship
    - Supportive
    - Employee discounts + Accomodations
    - Busy (Holiday Seasons)
    - Excellent 4-day sales training program
    -Room for growth if you display your interest
    - No commission, so you are not forced to upsell your cusi

    Cons

    - Can be slow during weekdays (Monday - Friday before 6pm)
    - Coverage can be difficult (weekdays)
    - You will be required to help out other departments, but no other department will help you.
    - Slightly underpaid (since no commission)

    Advice to Management

    Keep supporting your employees and understand their goals, and drive for work.


  10. Helpful (1)

    "Almost a 5"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Theater Sales Consultant in Strongsville, OH
    Current Employee - Home Theater Sales Consultant in Strongsville, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Your experience at Best Buy will mostly depend on the stores' management but almost all stores' management is great. The job is really fun, especially if you're good at it.
    I started at 16 and am coming up on 3 years here, the coworkers range in age but they're all so easy to get along with.
    You develop a love of the technology, even if you didn't know anything about it before (I didn't know anything about TV's).
    The pay is great, especially for teens, I should've led with that. The better you do, the higher your yearly raise will be. Salaries vary based on department, appliances and mobile get paid the most, but if you're a teenager looking for a job to make some money on the side of school, 100% recommend.
    It helps you develop good social skills, how to talk to customers, how to establish comfort with somebody you just met, and the best way to communicate.
    They were super flexible with me when I was in school, and I mean really really flexible.
    The discount is really great, too and comes in handy.
    All in all, it's a ton of fun.

    Cons

    You're expected to sell a certain amount and if you're not hitting your goal it can be a bit stressful, depending on your managers.
    One of the reasons I didn't give it a 5 is because management can really make or break the job, management can really ruin the whole experience.
    The vibe of work seems to depend upon budgets; if you're hitting your target, if the store is hitting its budget. If not, at my store at least, spirits seem to crash, management gets frustrated, employees get tired of it.
    It's definitely a much more demanding job than Pizza Hut or H&M, but the fun when you're doing well, the pay, the discount are worth it.

    Advice to Management

    My management had a habit of not doing their jobs, just having fun with each other and employing friends. Other than that, most stores have management that works to help out the employees, and they do really well with it.


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