Best Buy Reviews in Rio Rancho, NM | Glassdoor

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Best Buy Rio Rancho Reviews

Updated December 14, 2017
1 review

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Rio Rancho, NM

3.0
StarStarStarStarStar
Recommend to a friend
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1 Employee Reviews

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Pros
Cons
  • Work life balance but its retail (in 458 reviews)

  • Post holidays not many hours available for non-full time employees (in 526 reviews)

More Pros and Cons

  1. "Smooth for the most part."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Rio Rancho, NM
    Current Employee - Customer Service Specialist in Rio Rancho, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    As a full time employee you get benefits with everything. Paid time off is alway a plus. Especially if you wanna go on a paid vacation. The heath care is the best out there. Comparable to military grade health care on the highest plan. A tad pricey, but it’s worth it. Lots of room to grow. You definitely get what you put in.

    Cons

    Anything other than full time gets bad pay, bad hours, not enough hours to get things done. No benefits for part time employees. (Unless they schedule you 30 hours a week for a year). However that’s highly unlikely. Customer service is merged with store pick up and it doesn’t work. Yet they want you to keep Net Promoter Score up and wait time low. You have to prioritize store pick up even if customer service has been waiting for a long time. Which make customers very upset.

    Advice to Management

    Support your employees more and listen to what they say. And try sticking with policy. Break it if you need to. However pay attention to how your employees feel about situations. If your employee is letting the customer know the policy and they don’t like it, don’t just tell your employee over the radio to take care of it. Come and support your employees with the customer, but try to find the best solution for both the business and the customer. Instead of making the employee do something against policy. As a leader you made the decision to go against policy, you should be the one finishing the transaction or interaction.


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