Best Buy San Diego Reviews

Updated Jul 8, 2020

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4.0
69%
Recommend to a Friend
71%
Approve of CEO
Best Buy CEO Corie Barry (no image)
Corie Barry
4 Ratings
  1. "Good"

    5.0
    Current Employee - Geek Squad, Consultation Agent in San Diego, CA

    I have been working at Best Buy part-time for more than a year

    Pros

    Good environment friendly ppl discounts

    Cons

    Low pay poor management team communication

  2. "seasonal employee"

    3.0
    Former Employee - Seasonal Sales Associate in San Diego, CA

    I worked at Best Buy part-time

    Pros

    fun, good starter job or holiday job

    Cons

    favoritism, customers, tense atmosphere around black friday


  3. "Fun Place to Work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Floor Team Member in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy full-time for more than a year

    Pros

    If you enjoy home tech, there's plenty of opportunity to learn & gain knowledge here.

    Cons

    Retail hours are always difficult if you aren't given a regular schedule. There wasn't a lot of drive to promote from within. The last GM I worked with wanted to give his friends from other stores jobs, and passed over very qualified people who had been on site for quite some time, and I'm not talking about myself here.

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  4. "2019 Reorganization layoffs"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Floor Team Leader in San Diego, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Best Buy full-time for more than 5 years

    Pros

    The biggest pro's to working at Best Buy is the employee discounts and accommodations. I do PC gaming, console gaming, PC building, Photography, videography, digital art, and I love my home audio, TV's, smart watches, and my lady loves her small and large appliances. Why does this matter? Because I've saved thousands of dollars with the discounts on all of that stuff, especially the accessories and anything that's a Best Buy brand. I even saved a 4 thousand dollars on a new Ford Fusion car with an accommodation because Best Buy and Ford have a partnership. When I got laid off I made a list of things I needed to buy before I no longer had a discount, things like printing paper, batteries, home audio cables, network cables, paper shredder, new printer..etc. price went from $1300 down to $500. Another pro is time off if you are a full time employee. States vary, I am specifically talking about CA. The longer you work at Best Buy the more time off you acquire per week, at over 4 years I think I was getting 3 hours of vacation time a week. So about every 3 months I would have a around 40 hours of paid vacation. I was able to go on vacation all of the time, what's nice is management will generally always approve your vacation. in my 5 years of working I was never denied. The only blackout dates are around black Friday and Christmas. You also get paid holidays and if you work you get time and a half. So technically if you work a holiday you're getting double time and a half pay. California also gives workers a mandatory 40 hours of paid sick time off so, things were good. Not really a pro, more neutral, starting pay is usually above minimum wage but only by a dollar or so, this is made up by the employee discount. If you don't plan on buying anything and would rather get paid more I would look at other places like Trader Joes or Costco if you want to stay in retail. Depending on the store you work at, the best buy team is usually fun. You are surrounded by people who love technology and video games just like you do, usually the stores have monthly BBQ's, Gaming nights like smash tournaments, and managers have their own get together's like bowling nights and other stuff like Christmas gift exchange dinners.

    Cons

    Time for Cons. 2019 the company laid off thousands of employees, I was one of them, the process was completely unorganized and I didn't get paid for over 2 months. Management can be unfair and dishonest. My store there was favoritism, discrimination, and some shady stuff going on between male managers and line level female employees. These issues create a toxic environment that makes you dread coming to work. The constant micro-managing that line level employees and team leaders get from upper management get every single day is exhausting. You will have multiple metrics and sales goals to keep track of and meet every day and every month. daily check-ins/outs and daily, weekly, and monthly coachings, trainings, and e-learnings. The radio in your ear will tell you that you need to get more credit apps, TTS, and more revenue continuously throughout the day, not to mention in person every time a manager walks by. "You only have 1 app out, you need to offer it 100% of the time", "I have been, I've only had 2 customers", "If you only had 2 customers then you're not seeking them out, you need to go find customers and get some more apps", "But i'm the only one in the department", "That's fine, we will keep a watch" ....2 min later... "Hey where are you at, we need you back in your department, there's customers back here and no one to help them! Don't forget to offer financing." The last con, little room to move up. There was a lot of people I knew who put the time in and got no where, not even a pay raise. Management positions rarely open and when they do its favoritism most of time. I saw them hire 3 managers before I was laid off. All 3 of them knew nothing of their new positions and the people who interviewed against them where better qualified, more knowledge, and better leaders in my opinion...but in the end, favoritism wins. They will open the position for the minimum required time to do interviews but like I said, most of the time they already know who they are hiring, they just do interviews because they legally have to.

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  5. Helpful (1)

    "Fun Plase to learn basic sales"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy part-time for more than a year

    Pros

    Constant Training, friendly atmosphere, informed on current sales trends.

    Cons

    Forced to try to get people to buy their credit cards, even if they don't need one. You are supposed to fill a quota with those where you either give them the credit card or at least run their information to see if they qualify, which can hurt their credit score if they aren't interested.

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  6. "Good stepping stone into customer service, sales, and IT."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Geek Squad, Consultation Agent in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time for less than a year

    Pros

    Because of the nature of Geek Squad, turnover is relatively high, I theorize that this is because any person who has the skills to success at Geek Squad, whether it be on the sales side or the technical side, will quickly see that they're skills can earn them far greater money if applied somewhere else. I myself made it 6 months working as a Consultation Agent (a fancy title for a non-commission salesman masquerading as a desktop technician) before being poached to go work for a company that dealt with IT/networking for businesses. Had I not been headhunted away from the Consultation position, I would have quickly looked to move into the coveted "Advanced Repair Agent" (ARA for short) position, as this position is far more likely to be full time with benefits as opposed to the part time C.A. position I had, and if not, I would have been looking to move into business desktop support roles. Anyway, this is the pros section. Pros: Relatively easy to get hired if you know even 10% more about computers than your average American. Environment is relatively low stress, despite being fast-paced enough to easily make the 4 hour shifts fly by and the 8 hours shifts move along steadily. You get to work with an assortment of consumer technology, for whatever that's worth. Employee discount decent for certain items. No worries about parking. If you're a young adult with an interest in computers and technology, I doubt there's many other retail outlets where you will be as surrounded by similarly-minded people. Good practice ground for any aspiring IT technician to get familiar with the essential art of translating end-user speak into technical speak. Good practice ground for aspiring salespeople to try their hand at selling a product thats worth selling (Total Tech Support). Opportunity to troubleshoot interesting issues. This mainly applied to myself, as I was so vastly overqualified for the consultation role that the repair techs would come to me when they had an issue that stumped them on client computers. I'm not saying this pompously, the leadership realized my skill and actually had me come in several hours early on numerous perform duties of the ARA position, albeit without any of the additional compensation.

    Cons

    While this is anecdotal, my biggest grievance came when one, out of the store's two, full-time Consultation Agents moved on to better things (you guessed it, business desktop support), and instead of making moves to put the best salesmen at the time (me) into that full time slot, the penny-pinchers in charge decided that they would rather hire about 6 part-timers. Of course, this is when I saw the writing on the wall as far as how advancement opportunities were handled. Another con would be lack of marketing/awareness campaigns as to what geek squad's scope actually is. Each day presented a Geek Squad worker a different scenario as to which they would have to delicately explain how (insert request here) was not something GS did. Goofing off, or the appearance of doing so, was not tolerated for those in the Consultation Agent position. If you were an ARA, safe in the back of the "precinct" (yea theyre still doing the police theme), you were free to chitchat and listen to music with your fellow ARAs to your hearts content. Likewise, if you're a "blueshirt" aka a normal bestbuy worker, go ahead and stand around waiting for customers all day, the rules pertaining to appearing busy at all times dont apply. Only the CA;s seemed to be expected to be actively working on something 100% of the time. The pay wasn't much to brag about. In-and-Out in the same area as the best buy I was at paid only slightly lower to start. Silly and insulting anti-union videos were a part of the mandatory training materials. For part-timers, compensation is a dollar amount and nothing more, practically speaking. The computer monitors that the CA's had to use for completing appointments were actually low-quality Dynex (bestbuy brand) tv screens. This, combined with the archaic web applications required to complete the job duties, caused me such immense eye-strain that I was basically forced to obtain blue-light filtering prescription glasses. The web application for entering PC related work requests worked well enough for how cludgy it was, but the repetition and boredom brought about from doing apple appointments, which required filling out forms on both Apples GSX website as well as BestBuy's system, was enough to have me considering walking right across the street and applying to become a car salesman. Its obvious why Best Buy/Geek Squad does not use a commission-based approach to rewarding the sales employees, but there needs to be something to encourage the employees forced to use medium-pressure sales tactics to push Total Tech Support to actually work for sales. The mysterious bonus structure (which I not once benefited from) is simply not a good way of encouraging performance.

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  7. "Great starter job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - MCSA in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy full-time for more than 3 years

    Pros

    good experience and exposure, employee discount, friendly coworkers

    Cons

    low pay, demanding hours during holidays, not flexible for students

  8. "Used to treat employees well, new structures ruin it"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Best Buy Mobile Sales Associate in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy full-time for more than 3 years

    Pros

    Generally low stress sales job, good as an entry level to sales

    Cons

    Rampant favoritism fills like you’re either in or you’re out. Restructure of company and bonus pay pays less for more work.

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  9. "Great job that has many perks."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Best Buy Mobile Sales Associate in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time for more than a year

    Pros

    Pay is good. Coworkers are great.

    Cons

    Dealing with rude customers on a daily basis.

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  10. "Management Reality"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in San Diego, CA

    I have been working at Best Buy full-time for more than 10 years

    Pros

    Amazing discounts, being in the know of new technology. Working with so many different personalities.

    Cons

    Politics, either play the game or be played. Work life balance is not a company focus.

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Found 84 reviews