Best Buy Specialist Reviews | Glassdoor

Best Buy Specialist Reviews

Updated September 24, 2018
1,437 reviews

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Specialist

3.6
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Employee Reviews

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Pros
Cons
  • "Work-life balance is difficult to perfect" (in 481 reviews)

  • "Is hard to get hired on full time" (in 555 reviews)

More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Wilmington, NC
    Current Employee - Customer Service Specialist in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Great work environment to work in

    Cons

    only working part time for the moment

    Advice to Management

    none


  2. "Great part time gig especially for college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    The work environment is great. Most of my coworkers are below 30 so it is easier to relate to them since I am a college students.
    The discount is awesome especially on insignia products and snacks.
    They have pretty flexible scheduling so I am able to work around my school schedule.
    Best Buy overall is a cool spot especially being able to see new tech before consumers do

    Cons

    Customer service where I work can get very busy, very fast and we are tasked with dealing with customers who do not have basic manners.

    Management is continuously pushing you to hit numbers that are near impossible (transactions per hours, protection plans, credit card).

    Advice to Management

    Be more understanding of why some employees cannot hit certain store goals

  3. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Minot, ND
    Current Employee - Customer Service Specialist in Minot, ND
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Overall just phenomenal leadership and supervision. The people really made the place here at this position and it was great being able to get to know each customer. I had no problem with pay and supervision was very accommodating with my work schedule.

    Cons

    Like every retail job you'll have experiences with not-so-great customers but luckily I had my co-workers to carry me through the event.

    Advice to Management

    Keep up the great work. Would still recommend having more bathroom stalls installed for each gender. Having one can be very painstaking at time.


  4. "Customer service"

    StarStarStarStarStar
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Coworkers are the definitely the best

    Cons

    Management has a habit of not responding to radio calls


  5. "Work here if you want minimal side income"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Brownsville, TX
    Former Employee - Customer Service Specialist in Brownsville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    Discount on some of the stuff

    Cons

    Employees don’t like engaging with newbies, scheduled for 10 hours or less a week

    Advice to Management

    Don’t hire a lot of people if you don’t have the hours


  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory/Merchandising Specialist in Longview, TX
    Former Employee - Inventory/Merchandising Specialist in Longview, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Good pay, co workers like family

    Cons

    Light drama , not enough hours


  7. "A Great Starter Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Connected Home Specialist in Austin, TX
    Current Employee - Connected Home Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    • Friendly management
    • Easy work environment
    • Great starter job

    Cons

    • High turnover rate
    • More of a "middle"-type job
    • Low wage

    Advice to Management

    The structure of each Best But is unique but gives little career opportunities unless if otherwise you're in sales.

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Specialist
    Current Employee - Asset Protection Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 5 years)

    Pros

    Great benefits, management is awesome (at least at my store)

    Cons

    Not too much room to move up


  9. "Swat Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SWAT Specialist in Goodyear, AZ
    Current Employee - SWAT Specialist in Goodyear, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    flexibility, hours, discount, independent work

    Cons

    managers don't know all of what you do. there's black and white completion on paperwork, either it was done or not, they don't seem to understand sometimes that there's issues, wearing the uniform does a disservice to the position as you arent provided sales or product training so you end up being interrupted quite often when you're trying to be accurate when counting merchandise.

    Advice to Management

    check in on the swat some more and listen, every manager i've encountered seems disinterested and walks away when i'm still speaking. kinda discourages the swat to report to you. they say swat is a lead but nobody seems to listen to what i say, osha violations constantly, spider wraps loose, cages unlocked and it all gets brushed off, this is serious!


  10. "Inventory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist
    Current Employee - Inventory Specialist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Great discount on most things. Pretty relaxed management . Coworkers feel like family.

    Cons

    I've always felt like operations team gets shafted on pay for the amount of work they provide. So much micromanaging and rarely any recognition for the effort. Usually one worker doing the jobs of 2 or more.

    Advice to Management

    Either provide more pay or provide more help, especially in the warehouse. More recognition for the tedious, hard work we provide.