Best Buy Specialist Reviews | Glassdoor

Best Buy Specialist Reviews

Updated November 20, 2017
1,321 reviews

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Specialist

3.6
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Employee Reviews

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Pros
Cons
  • Somewhat of a hard work life balance (in 446 reviews)

  • I wish I could have been a full time employee (in 509 reviews)

More Pros and Cons

  1. "Great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PCHO Specialist in Orlando, FL
    Former Employee - PCHO Specialist in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than a year)

    Pros

    Well structured roles, great atmosphere if you like technology, great management team.

    Cons

    Pressure to sell add-ons, some senior employees pretty much slacked all day and only did 1 hour of work on their 8 hour shift.

    Advice to Management

    If you are going to pressure employees to sell, give them more incentive, that will solve a lot of problems.


  2. "Best in Blue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Sales Specialist in Columbia, SC
    Current Employee - Mobile Sales Specialist in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    Discount Products Atmosphere Accommodations Structure

    Cons

    Metrics Sales Competitive Clientele Promotions

    Advice to Management

    Eliminate tracking of services

  3. "Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Rancho Cucamonga, CA
    Former Employee - Sales Specialist in Rancho Cucamonga, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Advancement, great training, flexible work schedule

    Cons

    working holidays, on feet all day, rude customers

    Advice to Management

    Keeping doing what your doing


  4. "Great!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Sahuarita, AZ
    Current Employee - Customer Service Specialist in Sahuarita, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    I have many opportunities to learn about my job and leadership. I have gotten to many cool things with the company.

    Cons

    As hard as I try I have been in the some position for the 4 years that I have been with the company.


  5. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Greenville, NC
    Former Employee - Customer Service Specialist in Greenville, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Great pay for the type of work. Most retailers pay minimum wage.

    Cons

    Comes with the typical cons of retail, and Best Buy is very sales oriented so the sales team gets tons of perks and rewards for sales but Customer Service gets next to nothing and there's really no measurement of how well we are doing


  6. Helpful (1)

    "Fun place to work but litle pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist
    Current Employee - Inventory Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Best buy has always been very good to its employees from ive seen. Some of my best friends ive met from working at Best Buy.

    Cons

    Recently Best Buy has made it mandatory that its sales floor employees need to take a verbal roleplay test on their knowledge of all the products in the store. and for as much of a headache this certification is to call us "Specialist" the pay is only good for highschoolers.

    Advice to Management

    Since store managers make around 6 figures it doesnt make sense that employees who have to go through certifications just to maintain a position dont make enough to live off of


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Dallas, TX
    Current Employee - Customer Service Specialist in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Decent pay decent hours friendly coworkers good first job pretty good employee discount on some items especially cables and cases

    Cons

    Constantly having to push Geek squad protection my Best Buy attach and especially credit card applications
    If the store is busy forget about having a break

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Team Specialist in Kansas City, MO
    Current Employee - Project Team Specialist in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    It feels like Best Buy really cares about its employees. Through training, benefits, and personal support, they will be there for you.

    Cons

    Depending on what location or position you are working at there may be some rather negative people that you will work with.

    Advice to Management

    Don't assume everyone is a quick learner. Be patient with new hires and help us along the way.


  9. "If your motivated and focused you'll do great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Asset Protection Specialist in Janesville, WI
    Current Employee - Asset Protection Specialist in Janesville, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than a year)

    Pros

    Employee discount, working with technology, get extra savings with easy learning, can transfer anywhere in the USA, get paid to learn about fun electronics.

    Cons

    Blackout period for vacations during holiday, needs weekend availability, it's hard to take breaks, don't get to to see corporate management very often.

    Advice to Management

    Keep your whole relationship with your employees professional in and out of the store.


  10. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Specialist in Honolulu, HI
    Former Employee - Inventory Specialist in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Flexible hours, you get to learn a lot of new things and the people around you are pretty nice, at least the location i worked at was.

    Cons

    A lot of the benefits they advertised while recruiting were for full timer's and best buy is stingy with offering full time positions. Management is not organized and is poor at listening.