Best Buy Reviews in Washington, DC | Glassdoor

Best Buy Washington DC Reviews

Updated December 13, 2018
248 reviews

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Washington, DC Area

4.0
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248 Employee Reviews

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Pros
Cons
  • "Work life balance but its retail" (in 489 reviews)

  • "Is hard to get hired on full time" (in 559 reviews)

More Pros and Cons

  1. "Excellent place to work. Great people and atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Back Office in Washington, DC
    Current Employee - Back Office in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than 3 years)

    Pros

    Convenience, great customers in the area. I also love the products we sell

    Cons

    No downsides, great place to work

    Advice to Management

    Keep up the good work


  2. "Generally a good place to work for young adults with not much job experience or training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Bowie, MD
    Former Employee - Retail Sales Consultant in Bowie, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Pretty good place to work if your just entering the workforce, Truly opens you to the world of IT and sales. You'll have a lot of fun working and competing with your team members, learning about new products and interacting with (some) customers. Fast-paced environment makes shifts go by faster and you'll typically be doing a lot of walking which certainly beats standing in the same spot for prolonged periods, an unfortunate requirement of several other retailers. Considerable discount on accessories, smart home devices, appliances, and protection plans. May be able to strike a deal with management on open-box laptops depending who you talk to/how well the store is doing financially.

    Cons

    Unrealistic availability requirements. You might have to be available all week and only get called in to work 10 hours. Frequently understaffed, you may be the only person having to serve multiple needs of several impatient customers at once. This is not particularly managements fault but more so the fault of a disconnected labour board. Unrealistic sales goals, Unrealistic emphasis on credit card applications. You'll probably be working all of Thanksgiving and Thanksgiving weekend, The week leading up to Christmas Day, Labour Day, Memorial Day, and most government/national holidays besides Christmas itself. No discount on major platforms like PS4s and Xboxes, Apple products, mobile phones.

    Advice to Management

    Connect with your team and actual ask them about themselves from time to time, not every conversation must be sales driven. Teach sales associates the techniques they need to meet goals as opposed to just increasing them. Occasionally going on the floor to help sell/experience what your subordinates are dealing with helps raises moral and keep people on track. Frequent competitions for ALL departments (including AP and warehouse) will help keep people motivated. Using lottery tickets, food, and other cheap, last-second ideas as rewards will serve to motivate no one and will only waste time. Gift cards in my experience are the only effective way to promote good performance. We know your bonuses are large enough to include these things and if they cause the store to meet its goals it is certainly in your best interest to do so.

  3. "High push for credit cards makes working there not frustrating."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Dulles, VA
    Former Employee - Sales Consultant in Dulles, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    -Decent/Competitive Pay
    -Employee Discount
    -Healthcare/Benefits
    -Paid Time off

    Cons

    -Constant push of credit cards and services to customers.
    -Passive Aggressiveness from management if not a top performer each month.
    -Favoritism
    -Inconsistent with store policy
    -Work schedule is different every week.
    -Very little product related training, expect to be able to "sell" better rather than to be an expert on products or departments.
    -Store culture may vary, however most seem to be very cut throat with other employees stealing sales, which leads to you not hitting your goals, which leads to you getting "coahings" and scheduled less hours.


  4. "Computers Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Specialist in Falls Church, VA
    Current Employee - Computer Specialist in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    At the Best Buy I worked at the starting salary was pretty decent since it was one of the busiest stores in the market. The job is also not commission based for obvious reasons.

    Cons

    The sales-centric enviroment is terrible and is honestly one of the worst models for business I've ever seen. The way management pushes you to sell to the point where on slow days you have to repeatedly pester the same customer 4-5 times in the span of 10 minutes just to buy something is honestly cringeworthy. Customer service is of least concern with Best Buy.

    Advice to Management

    Lose the cringeworthy sales tactics.


  5. "With the right management, there is a lot of opportunity. You have to be willing to work as a team, and improve yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Magnolia Home Theater Sales Associate in Washington, DC
    Current Employee - Magnolia Home Theater Sales Associate in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    The best reason to work at Best Buy is helping customers enhance their lives through the latest technology.

    Cons

    If you are not under the right management, you may feel like you are stuck in your position.

    Advice to Management

    Take care of your employees and they will take care of your company. Treat them like I do not matter and what they think doesn't affect your business and you will be proven wrong. I have seen first-hand how a general manager can turn the atmosphere of an entire District around. To drive Improvement and to decrease turnover rate. I'm talking over 30 internal promotions in less than 2 years, and one of the best work families I've ever been a part of.


  6. "Great discount worse management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Magnolia Home Theater Sales Associate in Germantown, MD
    Current Employee - Magnolia Home Theater Sales Associate in Germantown, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Discount! You cant beat any retails
    (If you are full time they pay for college )

    Cons

    Management sucks
    Promote/demoted all depends on how close you are will manager or gm
    Number (sales) doesn't matter

    Advice to Management

    Management need to focus on individuals who are willing to work and need to promote who is doing great what they should do


  7. "Specialty Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialty Store Manager in Manassas, VA
    Former Employee - Specialty Store Manager in Manassas, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Best Buy full-time (More than 5 years)

    Pros

    Training and Development, Pay Structure, and Benefits

    Cons

    Restructures that affect employees, work-life balance.

  8. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy part-time (More than 3 years)

    Pros

    At my store the management is great, pay is decent, STI(bonus) is great!

    Cons

    Work life balance around the holidays no time off, have to request weekends off


  9. "Best could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Everything in Washington, DC
    Former Employee - Everything in Washington, DC
    Approves of CEO

    I worked at Best Buy full-time (More than 3 years)

    Pros

    Competitive Pay
    Strong Company Values
    Decent Retail Job
    Bonuses

    Cons

    Poor Management
    Overbearing workload
    Micromanaging
    Unfair Work Practices

    Advice to Management

    There is extreme bias and favoritism when it comes to career advancement. It should be based on performance and execution of responsibilities. Management also lacks knowledge in several areas in the store. They micro-manage 99% more than they actually manage anything else.


  10. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Gaithersburg, MD
    Current Employee - Sales in Gaithersburg, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    great place to work at

    Cons

    have to work on holidays, and every weekend.


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