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Washington, DC Area"The employee discount is great and I love the accommodations" (in 1863 reviews)
"Fun to work for and all around enjoyable" (in 314 reviews)
"Hours are long and tough to manage work life balance" (in 502 reviews)
"New full-time employees PTO hours are extremely small" (in 563 reviews)
I have been working at Best Buy full-time (More than 3 years)
Pros
Convenience, great customers in the area. I also love the products we sell
Cons
No downsides, great place to work
Advice to Management
Keep up the good work
I have been working at Best Buy part-time (More than a year)
Pros
Good employee discount. The ability to keep abreast with the latest technology.
Cons
Low pay, idiot manager, favoritism.
Advice to Management
Treat employees the way you would want your bosses to treat you.
I worked at Best Buy full-time (More than 3 years)
Pros
Pretty good place to work if your just entering the workforce, Truly opens you to the world of IT and sales. You'll have a lot of fun working and competing with your team members, learning about new products and interacting with (some) customers. Fast-paced environment makes shifts go by faster and you'll typically be doing a lot of walking which certainly beats standing in the same spot for prolonged periods, an unfortunate requirement of several other retailers. Considerable discount on accessories, smart home devices, appliances, and protection plans. May be able to strike a deal with management on open-box laptops depending who you talk to/how well the store is doing financially.
Cons
Unrealistic availability requirements. You might have to be available all week and only get called in to work 10 hours. Frequently understaffed, you may be the only person having to serve multiple needs of several impatient customers at once. This is not particularly managements fault but more so the fault of a disconnected labour board. Unrealistic sales goals, Unrealistic emphasis on credit card applications. You'll probably be working all of Thanksgiving and Thanksgiving weekend, The week leading up to Christmas Day, Labour Day, Memorial Day, and most government/national holidays besides Christmas itself. No discount on major platforms like PS4s and Xboxes, Apple products, mobile phones.
Advice to Management
Connect with your team and actual ask them about themselves from time to time, not every conversation must be sales driven. Teach sales associates the techniques they need to meet goals as opposed to just increasing them. Occasionally going on the floor to help sell/experience what your subordinates are dealing with helps raises moral and keep people on track. Frequent competitions for ALL departments (including AP and warehouse) will help keep people motivated. Using lottery tickets, food, and other cheap, last-second ideas as rewards will serve to motivate no one and will only waste time. Gift cards in my experience are the only effective way to promote good performance. We know your bonuses are large enough to include these things and if they cause the store to meet its goals it is certainly in your best interest to do so.
I worked at Best Buy full-time (More than 3 years)
Pros
-Decent/Competitive Pay
-Employee Discount
-Healthcare/Benefits
-Paid Time off
Cons
-Constant push of credit cards and services to customers.
-Passive Aggressiveness from management if not a top performer each month.
-Favoritism
-Inconsistent with store policy
-Work schedule is different every week.
-Very little product related training, expect to be able to "sell" better rather than to be an expert on products or departments.
-Store culture may vary, however most seem to be very cut throat with other employees stealing sales, which leads to you not hitting your goals, which leads to you getting "coahings" and scheduled less hours.
I have been working at Best Buy part-time (Less than a year)
Pros
At the Best Buy I worked at the starting salary was pretty decent since it was one of the busiest stores in the market. The job is also not commission based for obvious reasons.
Cons
The sales-centric enviroment is terrible and is honestly one of the worst models for business I've ever seen. The way management pushes you to sell to the point where on slow days you have to repeatedly pester the same customer 4-5 times in the span of 10 minutes just to buy something is honestly cringeworthy. Customer service is of least concern with Best Buy.
Advice to Management
Lose the cringeworthy sales tactics.
I have been working at Best Buy full-time (More than a year)
Pros
The best reason to work at Best Buy is helping customers enhance their lives through the latest technology.
Cons
If you are not under the right management, you may feel like you are stuck in your position.
Advice to Management
Take care of your employees and they will take care of your company. Treat them like I do not matter and what they think doesn't affect your business and you will be proven wrong. I have seen first-hand how a general manager can turn the atmosphere of an entire District around. To drive Improvement and to decrease turnover rate. I'm talking over 30 internal promotions in less than 2 years, and one of the best work families I've ever been a part of.
I have been working at Best Buy full-time (More than a year)
Pros
Discount! You cant beat any retails
(If you are full time they pay for college )
Cons
Management sucks
Promote/demoted all depends on how close you are will manager or gm
Number (sales) doesn't matter
Advice to Management
Management need to focus on individuals who are willing to work and need to promote who is doing great what they should do
I worked at Best Buy full-time (More than 5 years)
Pros
Training and Development, Pay Structure, and Benefits
Cons
Restructures that affect employees, work-life balance.
I have been working at Best Buy part-time (More than 3 years)
Pros
At my store the management is great, pay is decent, STI(bonus) is great!
Cons
Work life balance around the holidays no time off, have to request weekends off
I worked at Best Buy full-time (More than 3 years)
Pros
Competitive Pay
Strong Company Values
Decent Retail Job
Bonuses
Cons
Poor Management
Overbearing workload
Micromanaging
Unfair Work Practices
Advice to Management
There is extreme bias and favoritism when it comes to career advancement. It should be based on performance and execution of responsibilities. Management also lacks knowledge in several areas in the store. They micro-manage 99% more than they actually manage anything else.
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