Best Buy Reviews in West Des Moines, IA | Glassdoor

Best Buy West Des Moines Reviews

Updated January 10, 2018
8 reviews

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West Des Moines, IA

3.5
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8 Employee Reviews

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Pros
Cons
  • "Work life balance but its retail" (in 479 reviews)

  • "Is hard to get hired on full time" (in 547 reviews)

More Pros and Cons

  1. "Customer Service - Better Retail Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in West Des Moines, IA
    Former Employee - Customer Service Representative in West Des Moines, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy (More than a year)

    Pros

    For retail, Best Buy is one of the better stores to work at. The better there are interesting and fun to interact with, and the work you'll be doing isn't as brain dead as some other places. Pay is decent for retail. If you're truly looking to stay within the business and go up the latter, it isn't hard.

    Cons

    If you're going into customer service to truly be customer service, this might not be the role for you. Our job is to assist customers with issues, but really, we also have to sell product warranty. It's not as aggressive as other places, but it still takes the focus away from actually helping customers.

    Advice to Management

    Divide customer service and cashier/selling. Those who want to just cashier and sell should be one employed role, and those who want to provide actual customer service should be another role.


  2. "okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Des Moines, IA
    Former Employee - Anonymous Employee in West Des Moines, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    Good discount after 60 days

    Cons

    no time off around holidays, working thanksgiving, black friday

    Advice to Management

    Need more training and dont overwork seasonal and part time help

  3. "It was a revolving door type of job with pretty incompetent management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Cashier in West Des Moines, IA
    Former Employee - Customer Service/Cashier in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy part-time (More than a year)

    Pros

    My co-workers were easy to deal with. The employee discount was decent on accessories.

    Cons

    Management, management, management. They wouild change your hours without notification.


  4. "Good working environment, could use some work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in West Des Moines, IA
    Current Employee - Sales Associate in West Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy part-time (Less than a year)

    Pros

    Nice people, flexible schedule and hours, competitive pay, trainings are provided for associates,

    Cons

    not too many hours, hard to advance in the company


  5. "Its a a lot of fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in West Des Moines, IA
    Current Employee - Sales Associate in West Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Best Buy full-time (More than a year)

    Pros

    Lots of training, good atmosphere

    Cons

    Little advancement opportunities, pay is terrible

    Advice to Management

    Make sure to hire the right supervisor


  6. "Geek Squad"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Des Moines, IA
    Former Employee - Anonymous Employee in West Des Moines, IA
    No opinion of CEO

    Pros

    It is an easy job for a unskilled recently departing high school can obtain with out much effort. Pays better than most of his other options.

    Cons

    The nature of what it is that they have you do at geeksquad is simply watching progress bars and telling elderyly people to plug in thier psu

    Advice to Management

    I wouldn't have any advice for management other than to not give them that advice seeing as it is not there.


  7. "Easy, Fun, Enjoyable workplace."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Des Moines, IA
    Former Employee - Anonymous Employee in West Des Moines, IA

    Pros

    Flexible, Good Co-workers, Easy Advancement, Fun Environment, Great Discounts, Good Customers, Easy job employment, Weekend Store, middle class to high class customers, Various computer problems and setups, Environment backing from managers and Geek Squad, Tools and Software supplied, Knowledgeable techs and double agents, Great profit share program, supportive corporate offices and branches, great full-time benefits, Nice 401k plans, easy movement to Double Agent, 40 hours plus hours for full-time with overtime for most hard workers, Opinions suggested improvements, great first time position in computer technology.

    Cons

    Poor Manager, Lack of on job training, Require Meetings, Lack of hours for part-time, little advancements in part-time positions, fast turnover rate for new employees, little or no extra help on weekends and busy nights.

    Advice to Management

    Look to make friends with employees and they will entrust you with hours and work.

  8. "Avoid Store level"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Expert in West Des Moines, IA
    Current Employee - Wireless Expert in West Des Moines, IA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexible scheduling and the discount is great

    Cons

    Zero accountability amoung management, "pass the buck" philosophy, favoritism and lack of proper recognition.

    Advice to Management

    N/A


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